Puerto Morelos Adventure Tours and Activities

The room and cleanliness of the room was good. A nightstand was missing where it was needed. We had to use a chair from the balcony to set our phones on. Extra towels are not given. I'm sorry that I like to take extra showers and I don't want to dry myself with a wet towel. I feel like if the room is not an upgrade you are left to fend for yourself. Example one, I needed a microwave in the morning. I went to the lobbby to ask for one, they sent me to the restaurant. The restaurant didn't have a microwave, I just needed to heat up my breakfast. Because you guys don't have free breakfast and don't have a microwave in my room. Another example, when we were hanging out by the pool My husband ordered beers from a server. After 10 minutes of Nothing, my husband went to the bar to ask for beers. They told him that they didn't sell beers for us to take to the pool. Funny! yet 5 minutes later the server guy shows up with the beers. You need female lobby staff members. All guys is intimidating especially for single women staying there. The guy that gave me the room key announced my room number OUTLOUD twice. I can read the paper ypu wrote it on. That is a safety violation.

The staff here (especially the entertainment crew and bartenders) were awesome!

The outside is nice but the room not good at all/ like they need to upgrade the room we literally in 2026 but the room is giving 2019. Other than that I enjoyed my stay. But the buffet food was 4/10 for me not a lot of options to choose from . And the samurai restaurant always packed lines Everytime/waiting list but the food was okay in there too