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Reviews of Gallery Hotel

3 out of 5
Gallery Hotel
10 Port Kembla Drive, Bibra Lake, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 236 out of 536 reviews" "
Rating 8 - Good. 209 out of 536 reviews" "
Rating 6 - Okay. 61 out of 536 reviews" "
Rating 4 - Poor. 22 out of 536 reviews" "
Rating 2 - Terrible. 8 out of 536 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ji Hyun

.
Stayed 2 nights in Apr 2024
Response from Gallery Management on 11 Apr 2024
Good afternoon,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 9 Apr 2024
Dear Daniel, Thank you very much for your feedback and rating your stay. We look forward to seeing you in the future again.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only if had a fridge in room and a kettle thanks
Stayed 6 nights in Mar 2024
Response from Guest Service Agent on 7 Apr 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and we are appariecate your feedback.. Sincerely,

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
There was no window for natural light, key code entry was annoying, as a self check in the personl service is nit there. Location is fine and near a main arterial road. We did enjoy our stay in Fremantle
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on 19 Mar 2024
Dear Guest, Thank you for taking the time to share your feedback. I will be sure to pass on your comments to the relevant manager. We hope to welcome you back to our hotel soon. Sincerely,

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very clean, great price, staff are very kind and helpful, amazing breakfasts 10 out of 10
Stayed 7 nights in Mar 2024
Response from Gallery Management on 17 Mar 2024
Dear Jesse, Thank you for taking the time to share this review with us. We appreciate you for rating us and it was a pleasure to hosting you! We certainly look forward to welcoming you back again soon.Sincerely,

4/10 Poor

Kyle

Stayed 1 night in Mar 2024
Response from Guest Service Agent on 3 Apr 2024
Thank you for taking the time to share your feedback with us. I am sorry to hear there were a few issues with the room during your stay.Regards

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, clean, spacious. Free parking and breakfast are a great highlight!
Stayed 1 night in Mar 2024
Response from Guest Service Agent on 10 Mar 2024
Dear Lee, Thank you for taking the time to share your recent experience with us, it is greatly appreciated. I am glad you found many positive aspects about our Hotel. We look forward to welcoming you back again soon.Best Regards,

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Surprise - great location; parking, wi-fi and breakfast included; comfortable bed, good water pressure and plenty of hot water; tea and coffee making in the room; plus snacks and drinks available from Foyer facilities. Only suggestion, Room 28 would be even more perfect with a second position for the shower head - was perfect for someone 6 foot/185cm but a shorter person would need an option to place it lower down, and an awning over the entry for this room would be great when it’s raining, otherwise really fantastic 👏👏
Stayed 3 nights in Mar 2024
Response from Guest Service Agent on 7 Mar 2024
Dear Julie, Thank you for taking the time to share this review with us. We appreciate for rating us and it was a pleasure to hosting you! We certainly look forward to welcoming you back again soon.Sincerely,

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Gallery Management on 1 Mar 2024
Thank you for the great review of our hotel.

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm usually suspicius when hotel offers free breakfast, as it's usually a pack of cereals and instant coffee. Gallery offers a full continental breakfast with fresh products. Staff is also friendly and polite. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Gallery Management on 19 Feb 2024
Thank you very much Federico for your time and kind feedback. We are happy to hear that you enjoyed your stay and liked the breakfast. We look forward to seeing you again for your future trips.

10/10 Excellent

Toni

Stayed 1 night in Jan 2024
Response from Guest Service Agent on 22 Mar 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

8/10 Good

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room large bathroom facility awesome 👍
Stayed 6 nights in Jan 2024
Response from Guest Service Agent on 9 Feb 2024
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

6/10 Okay

Kathryn

Travelled with family
Disliked: Staff & service
We chose to stay at the Gallery Hotel for ease of access to Adventure World, Bibra Lake. As a family of 4 (2 adults and 2 children under 12), the family room was satisfactory. The services offered in the room were limited - only a kettle was provided and with limited restaurants nearby, so finding dinner was problematic. It was, however, only a short Uber ride to Fremantle. The included breakfast was satisfactory (coffee machine in the restaurant made great coffee!) Sadly, the location of the hotel means it lacks ambience, but it serves as a very practical option for those needing neat, clean accommodation in the area.
Stayed 2 nights in Jan 2024
Response from Guest Service Agent on 2 Feb 2024
Thank you for taking the time to share your recent experience with us, it is greatly appreciated.

10/10 Excellent

Nathan

Stayed 4 nights in Jan 2024
Response from Guest Service Agent on 10 Jan 2024
Thank you for taking the time to share your feedback, we are happy to hear from you enjoyed your stay and hope to see you again. Regards

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Agent on 10 Jan 2024
Thank you for taking the time to share your feedback, we are happy to hear from you enjoyed your stay and hope to see you again. Regards

10/10 Excellent

Wayne

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Service Agent on 29 Dec 2023
Thank you for taking the time to share your feedback. I am pleased to hear you enjoyed your stay. We hope to welcome you back to our hotel soon. Sincerely,

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bedroom had no windows and the bathroom was separate from your room. $150 was over priced for this property. No bar fridge, kettle or any basic standard items you'd expect in a hotel/motel room.
Stayed 1 night in Dec 2023
Response from Guest Service Agent on 29 Dec 2023
big room, big private bathroom, free breakfasts, free parking, and free Wi-Fi. let us know if you can find similar standard, we will match the price. many thanks

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Guest Service Agent on 29 Dec 2023
Thank you for taking the time to share your feedback. I am pleased to hear you enjoyed your stay. We hope to welcome you back to our hotel soon. Sincerely,

4/10 Poor

Priscilla

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
it was clean but breakfast was not suitable, no g/f bread cold hard-boiled egg, and cold ham !!
Stayed 1 night in Nov 2023
Response from Guest Service Agent on 20 Nov 2023
Guests at Gallery Hotel are warmly invited to enjoy our complimentary continental breakfast. To enhance your experience, we have equipped our facilities with a sandwich toaster to make delicious toasties and a microwave for added convenience.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Guest Service Agent on 11 Oct 2023
Good afternoon, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Good

Prem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Require a car, too far for dining & shops
Stayed 4 nights in Sep 2023
Response from Guest Service Agent on 8 Oct 2023
Thank you for taking the time to share this review with us. We appreciate for rating us and it was a pleasure to hosting you! We certainly look forward to welcoming you back again soon.Sincerely,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Sep 2023
Response from Guest Service Agent on 29 Sept 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

6/10 Okay

Leonard

Business traveller
Liked: Amenities, property conditions & facilities
Industrial
Stayed 1 night in Sep 2023
Response from Guest Service Agent on 29 Sept 2023
Thank you for the review of our hotel. We hope you enjoyed your stay and we hope to see again.

6/10 Okay

Lai Ying

Business traveller
Liked: Cleanliness, staff & service
The toilet bathrooms are away from our room. Carpark is right outside from our window so all the bad air from the car went in to my room.
Stayed 10 nights in Aug 2023
Response from Guest Service Agent on 13 Aug 2023
Thank you for taking the time to share your feedback with us. I am sorry to hear there were a few issues with the room during your stay.

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Cleanliness both the room and bathroom.
Stayed 1 night in Aug 2023
Response from Guest Service Agent on 13 Aug 2023
Thank you for taking the time to share your feedback. I am pleased to hear you enjoyed your stay. We hope to welcome you back to our hotel soon.

10/10 Excellent

Goinsamy

Liked: Cleanliness, staff & service, amenities
All was perfect, the guy from Iran was very helpful and with a good personality. Just a request as am in the hospitality industry 2 thing to take into consideration. To have a socket near the bed side. To lower the hight of the TV as its too high on the was , when you r in bed
Stayed 3 nights in Jul 2023
Response from Gallery Management on 27 July 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and apricate your feedback. We hope to see you again soon. Sincerely,

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommended and stay again
Stayed 1 night in Jul 2023
Response from Gallery Management on 14 July 2023
Thank you for your review. We are happy to hear you enjoyed your stay.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee facilities or even water was unavailable. But breakfast was supplied and was excellent.
Stayed 1 night in Jun 2023
Response from General Manager on 23 June 2023
Thank you for your review of our hotel. We appreciate your feedback.

8/10 Good

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast starts at 7 and kitchen tends to be very busy at that time, as most people seem to be business travellers, so I once ended up without a table spoon as they ran out. Being "continental" breakfast, it's 3 kinds of cheap bread (no wholemeal), cold boiled eggs, ham, cheese, yoghurt and fruit in small tubs, sereals, croissants, sweet pastry. Coffee machine makes a range of coffees of acceptable quality. Not too bad. Beware that "Separate private bathroom" is across the corridor from your room.
Stayed 3 nights in Jun 2023
Response from General Manager on 23 June 2023
Thank you for your review of our hotel. We appreciate your feedback.

8/10 Good

David

Stayed 1 night in May 2023
Response from General Manager on 11 June 2023
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

4/10 Poor

Sally-Anne

Travelled with family
Liked: Cleanliness, staff & service
I thought the beds were dangerous as they moved too easily, they need a wheel lock to make them stable. The bathroom area was slippery when wet and the shower glass is dangerous if a fall happened.
Response from General Manager on 8 June 2023
Thank you for taking the time to share your feedback. I am sorry to hear there were a few issues with the room during your stay. Your comments have been related to the senior management team.

8/10 Good

Puru

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was good
Stayed 1 night in May 2023
Response from General Manager on 3 June 2023
Thank you for taking the time to share this review with us. We appreciate for rating us and it was a pleasure to accommodate you!

8/10 Good

Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is about 15 minutes' drive away from Femantle, Perth. Simple breakfast is provided and there is free parking for guests. Supermarket is 5 mins' drive away which is rather convenient for any groceries need. Only thing to highlight is bath towels are only changed every 3 days, so, must hang up. Overall, good value for money.
Stayed 3 nights in May 2023
Response from Guest Service Agent on 3 June 2023
Dear Kate, Thank you for taking the time to share your feedback. I will be sure to pass on your comments to the relevant manager. I am pleased to hear you enjoyed your stay. We hope to welcome you back to our hotel soon. Sincerely,

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from General Manager on 25 May 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Jan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from General Manager on 20 May 2023
Dear Valued Guest, Thank you for taking the time to share this review with us. We appreciate for rating us and it was a pleasure to hosting you! We certainly look forward to welcoming you back again soon.Sincerely,

8/10 Good

Jannett May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was very accommodating to everyone.
Stayed 1 night in Apr 2023
Response from Guest Service Agent on 6 May 2023
Dear Jannett,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location. Easy access to Cockburn Ice Arena
Stayed 6 nights in Apr 2023
Response from General Manager on 2 May 2023
Dear Mark,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

4/10 Poor

Eamon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Disappointed with the absence of basic facilities such as a kettle and cups in the room and the only electrical sockets were on the opposite wall to where the bed was located (unable to plug in my C-PAP for my sleep apnoea condition). Bedside lamp was also on the opposite wall.
Stayed 1 night in Apr 2023
Response from Guest Service Agent on 28 Apr 2023
I am sorry to hear there were a few issues with the room during your stay. Thank you for taking the time to share your feedback. I will be sure to pass on your comments to the management.

2/10 Terrible

Malcolm

Stayed 1 night in Apr 2023
Response from General Manager on 13 May 2023
Dear Malcolm, Thank you for taking the time to share your feedback. I am sorry that you had issues with the hotel and felt a 1 star review was appropriate for your stay.

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 1 night in Apr 2023
Response from Guest Service Agent on 19 Apr 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value property whilst in Perth. Location may not suit everyone but I would book again.
Stayed 2 nights in Apr 2023
Response from Guest Service Agent on 16 Apr 2023
Dear Warren,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

6/10 Okay

Charlie

Travelled with partner
Liked: Cleanliness
Value for the price. Didn’t like walking across the passage to the bathroom
Stayed 1 night in Mar 2023
Response from Guest Service Agent on 19 Mar 2023
Dear Guest,Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

10/10 Excellent

erica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the quietness of the room 20 and cool quiet aircon. It was strange to have the amenities in another room.
Stayed 1 night in Mar 2023
Response from Guest Service Agent on 18 Mar 2023
Thank you for taking the time to share this review with us. We appreciate for rating us and it was a pleasure to hosting you! We certainly look forward to welcoming you back again soon.

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2023
Response from Guest Service Agent on 3 Apr 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

8/10 Good

Grant

Stayed 1 night in Mar 2023
Response from General Manager on 2 Apr 2023
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Guest Service Agent on 31 Mar 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

10/10 Excellent

Emma

Stayed 1 night in Mar 2023
Response from Guest Service Agent on 31 Mar 2023
Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,

6/10 Okay

Carlo

Business traveller
Disliked: Property conditions & facilities
Very basic, bed and furniture minimalist and uncomfortable.
Stayed 3 nights in Feb 2023
Response from Guest Service Agent on 18 Feb 2023
Dear Guest, Thank you for taking the time to share your feedback. I am sorry to hear there were a few issues with the hotel during your stay. I will be sure to pass on your comments to the relevant manager. Sincerely,

10/10 Excellent

Lyndsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and quiet during the night, only negative was room had no window, so had to sleep with AC on all night. Staff were very friendly and helpful.
Stayed 4 nights in Feb 2023
Response from Guest Service Agent on 18 Feb 2023
Dear Guest, Thank you for taking the time to share your feedback. I will be sure to pass on your comments to the relevant manager. I am pleased to hear you enjoyed your stay. We hope to welcome you back to our hotel soon. Sincerely,

8/10 Good

Harumi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great having free carpark and b/f at this price!
Stayed 1 night in Feb 2023
Response from Guest Service Agent on 18 Feb 2023
Dear Guest, Thank you for taking the time to share your feedback. I will be sure to pass on your comments to the relevant manager. I am pleased to hear you enjoyed your stay. We hope to welcome you back to our hotel soon. Sincerely,