- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service
This was my first stay at ANY Ritz-Carlton but I've worked in travel for almost 8 years and I have to say I was a little disappointed. From the hype I've learnt from my travel agent years, The Ritz is suppose to be one top of everything, customer service on point, rooms maculate, dining delicious. But unfortunately I didn't feel I got the full service during my stay. On arrival nobody informed us the restaurant would be closed while we were there. I even called the day before we checked in to try and make a reservation and was told that it was booked out. Finally realised when we called down from our room and asked to make a reservation that it would be closed until Friday. The only option for dining was the Lounge and getting a menu for that was even harder. When we ordered breakfast the next morning it wasn't exactly what was on the menu. I did bring a lot of my concerns to the attention of the staff and they did apologise but I felt like I was being constantly apologised to during my 2 nights there. I understand that my stay was during Covid but I did expect some from 5 star treatment and communication. In all I was disappointed. I hope that this will help inform the Ritz that communication among staff was poor as we got multiple different answers to some of our questions too. ALSO Expedia, you dirtbags, why are you pricing hotels in USD when I'm using the Australian Website? You should make that A LOT more clear in the future.