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"staff were polite, friendly and made us feel at home! special thanks to dining staff Shinya san who was attentive and friendly especially to young children, and also for accommodating our request to dine earlier. he even folded crane origami for us! we really appreciate his thoughtfulness, thank you so"

"Very clean and spacious room, staff very polite, buffet was great for morning and evening and the lounge was very nice."

"This was by far my greatest stay so far in japan. Amazing food, amazing building, amazing onsen! But westerners be wary, you will need to sacrifice some of your typical understanding of amenitys, theres no showers in the rooms, and very little english is spoken in this whole town. That being said i cant rate it less than 5 stars! If you come to this hotel, be prepared to eat (amazing) foods you never thought youd try, and immerse youself in the japanese culture. If you do not want to immerse yourself, this may not be the place for you."

"Very good"

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Everything was great "

"The room was really spacious with beautiful views of the surrounding mountains. Breakfast was included but dinner we ate out as the hotel is large and they can't accommodate everybody. This was not a problem as there were so many restaurants in town. You do need to time the shuttle bus well though. Overall, a brilliant place to visit and really worth the money."

"Room was comfortable. Location was great. "

"Hot spring"