Find a Great Motel Novato

"Room was big as we booked a Premier Room with 2 Queen Beds. Floor was carpeted. Bathroom was very clean but the sink was outside the bathroom which we did not like. Beds were very hard and uncomfortable that my wife ended up with a back pain. Pillows were old and lumpy. There was a small stain in a comforter which we mentioned this to the concierge lady. She apologized and immediately asked the housekeeping to change all the bed linen. You only get 2 small water bottles on the 1st day. Walls were not soundproofed well. Property was outdated like most of the properties around the area but well managed. Public transportations were 5-10 minutes walking distance. There were a lots of restaurants around. Area was not bad. We did not feel unsafe. Staff was nice. We did not use the swimming pool or parking. Good for a short stay."

"property and people are nice , some flaws but a good stay everything is nearby and convenient , would definitely stay again"

"Breakfast menu was good"

"DO NOT STAY HERE IF YOU'RE PARKING A CAR. Our car was damaged by their valet company and they are refusing to pay for the repairs. When we first pointed out the damage the valet employee was rude and dismissive saying it was impossible for them to damage a car. When we escalated the problem it took over a week for someone to respond to me and I had to continuously keep on them for responses. Another guest at the hotel also had their window smashed. Do yourself a favor and stay someone else that will either respect your car to take responsibility if it damaged."

"My room wasn’t ready so I was upgraded to a pool side room for $25 more a night. The room was small and well worn. The mattress cover at the base of the mattress was torn and haphazardly on the bed. The curtains were torn off the hooks. Furniture was chipped and glass tops cracked. The hinges on the dresser were unhinged. Room was clean. Staff was nice. The cityscape bar had a gorgeous view and great staff. The panna cotta was divine. Items in the store were obscenely overpriced. If it weren’t for a conference I would not have stayed at the property and don’t anticipate returning. "

"Free internet, nice bar area, great morning coffee."

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"Breakfast was amazing and all staff were so polite and kind. The hotel was extremely clean and staff were always making sure things were in order. The only thing was our room was on the end of first floor and it was really, really loud from all of the street noise. Outside of that our stay was amazing! We will definitely stay here next time we visit family. We may just ask for a different room."

"Great customer service, everyone were so amazing"