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"Great location, polite staff, and always willing to help. The rooms are not very large, but they are still very comfortable"

"Only complaint is the water didnt get warm to take a shower. "

"Hotels.com has the Westen listed offerinf free breakfast. It is not free. In fact, it costs 38 USD per person to gain access to the buffet. We had breakfast at a nearby restaurant. Corner room looked nothing like the photos and there was hair on the comforter and on some towels. "

"Clean room, friendly staff, walkable location!"

"Excellent place to stay "

"The staff were so incredibly friendly and accommodating, and the room was clean, surprisingly spacious for Manhattan, and comfortable. The location cannot be beat, and the breakfast was AMAZING. It’s also a beautiful hotel with a classy, Gatsby-like vibe. This was a wonderful stay, and I will definitely be returning!"

"breakfast items were limited to one sandwich below average. The staff serving breakfast was also very rude and not helpful at all."

"The location was convenient because it was close to Penn Station. However, the room condition and facilities inside of the room were not good, especially the bathroom. Even though I booked the executive room, it was not what I expected. I highly recommended not include breakfast for extra fees because the choices were limited (not a buffet style). "

"Kind staff , we took a red eye and she accommodated an early check in - very grateful for the kindness "