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Overview of citizenM New York Times Square

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View from Room
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
View from Room

citizenM New York Times Square

4 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationTimes Square3 min walk
    Popular LocationRadio City Music Hall6 min walk
    Popular LocationBroadway6 min walk
    AirportNew York, NY (JFK-John F. Kennedy Intl.)40 min drive

Choose dates to view prices

  • King Room

    Photos of King Room

    4.8/5 guest room rating

    Room amenities

    • 14 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsKing Room

  • King Room - City View

    Photos of King Room - City View

    4.4/5 guest room rating

    Room amenities

    • 14 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsKing Room - City View

About this area

New York

Located in New York's Midtown neighbourhood, citizenM New York Times Square is in the city centre and near a metro station. Broadway Theatre and Gershwin Theater are cultural highlights, and some of the area's popular attractions include Madame Tussauds Wax Museum and Central Park Zoo. Check out an event or a game at Madison Square Garden, and consider making time for American Museum of Natural History, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's central location for the sightseeing. It's also convenient for public transportation: 49th St. Station is 5 minutes on foot and 50 St. Station (Broadway) is 5 minutes.
View map
Map
Popular Location

What's nearby

  • Times Square - 3 min walk
  • Radio City Music Hall - 6 min walk
  • Broadway - 6 min walk
  • Rockefeller Center - 7 min walk
  • Museum of Modern Art - 10 min walk

Getting around

  • 49th St. Station - 5 min walk
  • New York W 32nd St. Station - 19 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.) - 40 min drive

Restaurants

  • CanteenM grab and go — 1 min walk
  • CloudM — 1 min walk
  • E&E Grill House - 3 min walk
  • Pigalle - 3 min walk
  • Gallagher's Steakhouse - 3 min walk

About this property

citizenM New York Times Square

4-star New York hotel in Midtown, walk to Broadway Theatre
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli and a 24-hour business centre are on-site. All 230 soundproofed rooms feature free WiFi and tablet computers. For a bit of entertainment, guests will find Smart TVs with digital channels, and other amenities include iPod docks and premium bedding.
CitizenM New York Times Square offers 230 forms of air-conditioned accommodation with tablet computers and iPod docking stations. Beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • To-go breakfast available for a fee daily 6 AM–11 AM: USD 13.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Hand-held showerhead
  • In-room accessibility
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch smart TV
  • Digital channels
  • iPod dock
  • Tablet computer

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for to-go breakfast: USD 13.95 per person (approximately)
  • Late check-out fee: USD 39 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

Can I cancel my reservation for free at citizenM New York Times Square and receive a full refund?
Yes, citizenM New York Times Square offers free cancellation on select room rates, because flexibility matters! Please refer to citizenM New York Times Square cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at citizenM New York Times Square?
As of 15 Jan. 2021, prices found for a 1-night stay for 2 adults at citizenM New York Times Square on 18 Jan. 2021 start from AU$151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is citizenM New York Times Square pet-friendly?
No, pets are not allowed at this property.
How much is parking at citizenM New York Times Square?
This property doesn't offer parking.
What time is check-in at citizenM New York Times Square?
Check-in is from 2:00 PM - midnight.
What time is check-out at citizenM New York Times Square?
Checkout is at 11 AM. Late checkout is available for USD 39 (subject to availability).
Where is citizenM New York Times Square located?
Located in Midtown, this boutique hotel is steps away from Ambassador Theatre, Gershwin Theater and Winter Garden Theatre. Broadway Theatre and Times Square are also within 5 minutes. 49th St. Station and 50 St. Station (Broadway) are within a 5-minute walk.
4.7
Exceptional
Rating 5 - Excellent. 1251 out of 1620 reviews
5 - Excellent 77%
Rating 4 - Good. 281 out of 1620 reviews
4 - Good 17%
Rating 3 - Okay. 48 out of 1620 reviews
3 - Okay 3%
Rating 2 - Poor. 23 out of 1620 reviews
2 - Poor 1%
Rating 1 - Terrible. 17 out of 1620 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location and the place is clean.
Stayed 2 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby staff were very personable and friendly, both guys that helped me had great energy. I love the trendy and modern feel this hotel has and the in-room control tablet is the best! I love being able to change the light settings and different hues, the blinds & curtains, TV channels and temperature from the 1 device. I stayed at a CitizenM in Boston as well and enjoyed my experience just as much! Would recommened !👍
Stayed 1 night in Jan 2021

1/5 Terrible

Stayed 3 nights in Jan 2021

4/5 Good

Travelled with partner
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
There were a few issues in regards to spot stains but easily fixed. The hotel is very convenient for those who need to be close to everything. Staff are very friendly, I was able to check in early so that was a plus. Will be booking again, next time I’m in the city!
Stayed 1 night in Jan 2021

1/5 Terrible

Travelled with group
Sad face IconDisliked: Staff & service
I stayed at this hotel because I wanted to have an amazing New York experience at Time Square. The manager and security are very rude and do not care about the customers. Do not recommend! Rooms are too small and the tv did not work. When I called to have my tv fixed all they said was that it was down and didn’t even attempt to fix it. Also, not only had they already offered terrible hospitality. our reservation was cancelled on New Year’s Eve at 7 pm and were told to leave and that we only had 10 minutes to stay at their lobby to find a new hotel was just something I never thought I’d have to go through during a major Holiday. Just terrible!
Stayed 3 nights in Dec 2020

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