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"We had a really good stay. The room was clean and comfortable. The bar only had one member of staff and at breakfast there were not enough staff to replenish and clear tables. "

"I travel and stay in various hotels in the area for work. Mainly Travelodge or premier inn to keep the costs down. For the rate they charged me, (which at booking was considered a lower price), I do not recommend this hotel based on my experience. There was no WiFi for the first two days of my stay. Given the hotel was in a dead zone for signal it left me unable to do any work, or keep in contact with the wider world for that matter, while at the hotel. Reading other reviews this seems to be common. Overall the hotel was of an ok standard. However the beds are the most unbelievably uncomfortable things I have ever laid on. A bed of nails would have been nicer. I might as well of used a concrete block for pillows. Since this is described as a spa hotel it seems bizarre that the bed was this bad. Though I was working slightly unsociable hours while I stayed the house keeping staff have to be the loudest I have ever experienced. Would have been quieter on a building site. My room also seemed to be very close to the pool pumps. There was low drone constantly 24hours a day in my room. As the gym and pool facilities. I don’t think they have been deep cleaned ever. Though well equip the gym really needed a good scrub. The shower changing rooms were diabolical. Discarded shampoo bottles, towels etc everywhere. Very frustrating stay. Would not recommend since there are plenty other hotels in the area. Avoid "

"Very friendly welcoming staff. Especially when i arrived i was confused where to check in and the lady behind the desk called me over to check me in Also the restaurant bar was amazing as it was run by very friendly staff"

"First class hotel "

"Great location right in the town centre, helpful and friendly staff. "

"Gorgeous hotel, great pool and very comfortable stay."

"Nice hotel, very practical and has everything you need. Had to pay for parking as we didn’t book directly. Staff ok - lady at bar lovely. Pool’s a bit tired too but great to have one. Weren’t allowed to buy from children’s menu unless we bought an adult meal - which seemed like a missed opportunity to make some money for the hotel. "

"The hotel is in DESPERATE need of refurbishment. It’s incredibly run-down. The carpets are in a state in the communal areas a bedrooms and the whole place just needs work - drafty windows, peeling paint, scruffy furniture. But the building is lovely, the rooms are spacious and they are SUPER welcoming of dogs. The fridge was missing from our room, and the swimming pool is also needing some work. The bar food is a lot of frozen stuff, and not very nice. Think Weatherspoons. Breakfast buffet is good though. So much potential there, grounds are wonderful. Location great. Just needs a good clean and decorating! "

"Used the pool, steam and jacuzzi. All facilities within that area were immaculately clean, including the changing room. Staff were friendly and helpful. "