Property amenity
Check availability

Reviews of Fairfield by Marriott Niagara Falls, Canada

2.5 out of 5
Fairfield by Marriott Niagara Falls, Canada
5257 Ferry St, Niagara Falls, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 466 out of 941 reviews" "
Rating 8 - Good. 305 out of 941 reviews" "
Rating 6 - Okay. 85 out of 941 reviews" "
Rating 4 - Poor. 54 out of 941 reviews" "
Rating 2 - Terrible. 31 out of 941 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Woojin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in May 2024

10/10 Excellent

Tanishq

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay here, would definitely stay with Fairfield by Marriott again!
Stayed 2 nights in Apr 2024
Response from Brian on 1 May 2024
Thanks so much for the review! Hope you will stay with us again.

10/10 Excellent

Xiaoying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not free
Stayed 1 night in Apr 2024
Response from Brian on 29 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again on your next visit.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brian on 29 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again on your next visit.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great free breakfast every morning. The pool area was super clean and it was heated 😀😀😀. A block away from Clifton Hill and all the attractions. Lovely staff.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again soon!

6/10 Okay

Promise

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It was okay but there’s room for improvement
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Thank you so much for sharing your feedback regarding your stay, we appreciate it. Your feedback helps us to create the best guest experience possible. We are always looking for ways to improve our guests experience to deliver the best forms of customer service possible. I do hope to have you back should your travels bring you back to the area.

10/10 Excellent

ye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for my whole family.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.

8/10 Good

Afua

Travelled with family
The bed was very comfortable, when we checked in the people before us left their dirty towels and the hotel forget to remove it so I didn’t like that.
Stayed 2 nights in Apr 2024
Response from Brian on 29 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again on your next visit.We are sorry to hear about the left towels. Thank you for letting us know.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good breakfast
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the attractions... Staff was very friendly and helpful. Fernando was very helpful. John M.
Stayed 3 nights in Apr 2024
Response from Brian on 22 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are really nice and we enjoyed the complimentary breakfast. We will definitely stay here again
Stayed 1 night in Apr 2024
Response from Brian on 22 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again.

10/10 Excellent

Wenyu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience
Stayed 1 night in Apr 2024
Response from Brian on 22 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again.

10/10 Excellent

Bahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to a lot of places
Stayed 1 night in Apr 2024
Response from Brian on 22 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again.

6/10 Okay

John

Good location
Stayed 2 nights in Apr 2024
Response from Brian on 21 Apr 2024
Thanks for the review. We hope you will stay with us again. Any concerns, please tell us to improve the rating.

8/10 Good

Ban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brian on 21 Apr 2024
Thanks for the review! We hope you stay with us again.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel. They have recently renovated. Can easily walk to many of the attractions.
Stayed 1 night in Apr 2024
Response from Brian on 20 Apr 2024
Thanks for the review! We hope the next stay will be with us.

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful , clean
Stayed 2 nights in Mar 2024
Response from Brian on 20 Apr 2024
Thanks for the review! We hope the next stay will be with us.

8/10 Good

Jiongye

Stayed 1 night in Apr 2024
Response from Brian on 20 Apr 2024
Thanks for the review! We hope the next stay will be with us.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place , clean room !Breakfast included helps alot
Stayed 2 nights in Apr 2024
Response from Brian on 15 Apr 2024
Thanks for the review! We hope to see you again.

6/10 Okay

Shu

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brian on 15 Apr 2024
Thanks for the review. We hope you will stay with us again. If there were any issues during your stay please let us know.

10/10 Excellent

Chanice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff, had an amazing stay and loved how close it was to all the restaurants and attractions while still being far away enough so that there wasn't constant noise. The on-site laundry and microwave in the room were super useful!
Stayed 4 nights in Apr 2024
Response from Scott, Hotel Manager on 13 Apr 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.

8/10 Good

Darby

Stayed 1 night in Apr 2024

8/10 Good

Brravein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice inn, newly renovated and helpful staff. My stay here was peaceful and nice.
Stayed 2 nights in Apr 2024
Response from Scott, Hotel Manager on 12 Apr 2024
Thank you so much for sharing your feedback with us regarding your stay. I am so glad to see that you enjoyed your time with us and look forward to having you as our guest again should your travels bring you back to the area.

4/10 Poor

Jose, Toronto

By the time we arrived - 5pm the rooms had not yet been made Later, when we got back into the room, there were used towels in the floor, we were not sure if the sheets had been changed and the washroom was clearly not cleaned
Stayed 2 nights in Apr 2024
Response from Scott, Hotel Manager on 12 Apr 2024
Thank you so much for your feedback, I appreciate it. I do apologize for any inconvenience you endured during your stay. I have forwarded your concerns to the Housekeeping Manager for immediate attention. I do hope that you would give us another try to be able to show you that this is an isolated situation.

10/10 Excellent

Manish

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Brian on 8 Apr 2024
Thanks for the review! We hope to see you again.

6/10 Okay

Phyllis

Liked: Amenities, property conditions & facilities
Staff & service: I forgot to check her name. She was the same (big and tall) lady who happened to check me in and out at the front desk. Her attitude was matter-of-fact and made me feel unwelcome. All staff served in the breakfast room are nice, helpful, and friendly. Cleanliness: My room was not very clean; White tissue crumbs were behind the entry door, and finger marks were shown on the dark wooden desk. Somehow, they cleaned my room a day before I checked out. I think it was not worth the effort.
Stayed 3 nights in Mar 2024
Response from Scott, Hotel Manager on 5 Apr 2024
I am so sorry that your stay was not as you had expected. I have forwarded your concerns to the appropriate Team Leaders to ensure these issues do not occur again.

10/10 Excellent

Sherri, Brewerton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Walking distance to falls was about 20 minutes. Parking was $25/night. Rooms were good size & good hot breakfast.
Stayed 1 night in Mar 2024
Response from Scott, Hotel Manager on 5 Apr 2024
Thank you so much for sharing your feedback regarding your stay with us. I am so glad to see that you enjoyed your time here and look forward to having you back should your travels bring you back to the area.

6/10 Okay

Hafeez, Woodbrook

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd stay here again ...
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Angela

Stayed 1 night in Mar 2024
Response from Brian on 22 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. Hope to see you again.

10/10 Excellent

Benny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room very spacious, clean and tidy. Simple check-in and check out process. Free breakfast was good as well.
Stayed 1 night in Mar 2024
Response from Tushar on 1 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. See you again!

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. It was very convenient that there was a tesla charger onsite. The breakfast staff were incredible :)
Stayed 1 night in Mar 2024
Response from Tushar on 1 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. See you again!

10/10 Excellent

MITRA, Mono

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Bed was comfy.
Stayed 1 night in Mar 2024
Response from Tushar on 1 Apr 2024
Thanks for the review! We are glad your stay was enjoyable. See you again!

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brian on 2 Apr 2024
Thanks for the review! We hope to see you again on your next stay.

10/10 Excellent

June Ronald

Stayed 2 nights in Mar 2024
Response from Brian on 21 Apr 2024
Thanks for the review! We hope you stay with us again.

10/10 Excellent

Lady Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really good! Everything is cleaned! Thank you for the birthday wishes and complimentary snacks! Would recommend!
Stayed 1 night in Mar 2024
Response from Brian on 31 Mar 2024
Thanks for the review! We hope your next stay will be with us.

10/10 Excellent

Darwin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome..
Stayed 1 night in Mar 2024
Response from Brian on 31 Mar 2024
Thanks for the review! We hope your next stay will be with us.

10/10 Excellent

amanda

Stayed 1 night in Mar 2024
Response from Brian on 20 Apr 2024
Thanks for the review! We hope the next stay will be with us.

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick in. Couldn’t figure out the thermostat, hotel maintenance was there in ten minutes. Friendly and helpful. Nice room
Stayed 1 night in Mar 2024
Response from Brian on 30 Mar 2024
Thanks for the review! We hope your next stay will be with us.

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Mar 2024
Response from Brian on 30 Mar 2024
Thanks for the review! We hope your next stay will be with us.

10/10 Excellent

Ruth, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JAA on 29 Mar 2024
Thanks for your review. We are waiting to see you soon.

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024
Response from Brian on 26 Mar 2024
Thanks for the review! We are glad your stay was enjoyable. See you again!

10/10 Excellent

Jasmine

Stayed 1 night in Mar 2024
Response from Brian on 15 Apr 2024
Thanks for the review! We hope to see you again.

10/10 Excellent

Lacie-Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the pool was very small and it could have been cleaner for an indoor pool. The rest of the stay was great. Lots of breakfast options and clean rooms
Stayed 1 night in Mar 2024
Response from Brian on 25 Mar 2024
Thanks for the review! We are glad the stay was enjoyable. Hope to see you again.

10/10 Excellent

Nsm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian on 26 Mar 2024
Thanks for the review! We hope to see you again.

10/10 Excellent

Rona Kristia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott, Hotel Manager on 24 Mar 2024
Thank you so much for your kind review, we appreciate it! I look forward to having you stay with us again should your travels bring you back to the area.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian on 24 Mar 2024
Thanks for the review! We hope you will stay with us again.

6/10 Okay

Rowland

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Brian on 24 Mar 2024
Thanks for the review! We hope you will stay with us again.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was walking distance to Clifton hills.
Stayed 2 nights in Mar 2024
Response from Front Desk on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Louie Dan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Mar 2024
Thanks for staying with us. We appreciate your feedback!