The location of the hotel is good. I had a room on the street side so I could hear the trains as others have mentioned but I was able to sleep through these. The old part of the hotel is nice and better than the new section. The lobby bar and restaurant are nice areas. The staff however are inexperienced and were difficult to communicate well with. It took discussions with 4 different people over two days to locate a package sent to the hotel for me, this had been delivered the day prior to my arrival. The exception to this was the porter who was great. Both check in and out was slow and there were lines of frustrated people. Simple things like not replacing the tea, toilet paper or towels in rooms need to be rectified.