Hotel Chadstone Melbourne MGallery by Sofitel

Photo gallery for Hotel Chadstone Melbourne MGallery by Sofitel

Primary image
Indoor pool
Premium bedding, minibar, in-room safe, laptop workspace
Premium bedding, minibar, in-room safe, laptop workspace
Premium bedding, minibar, in-room safe, laptop workspace

Overview of Hotel Chadstone Melbourne MGallery by Sofitel

Hotel Chadstone Melbourne MGallery by Sofitel

5.0 star property

4.2/5 Very good

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
1341 Dandenong Road, Malvern East, VIC, 3148

Explore the area

  • Popular LocationChadstone Shopping Mall12 min walk
  • Popular LocationMonash University9 min drive
  • Popular LocationDeakin University13 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)39 min drive

Choose dates to view prices

About this area

Melbourne

Located in Malvern East neighbourhood, Hotel Chadstone Melbourne MGallery by Sofitel is connected to a shopping centre. Shoppers can visit Chadstone Shopping Mall, while everyone can enjoy the natural beauty of Brighton Beach and Dandenong Ranges. Looking to enjoy an event or a match? See what's going on at Melbourne Cricket Ground or Marvel Stadium.

What's nearby

  • Chadstone Shopping Mall - 12 min walk
  • Monash University - 9 min drive
  • Deakin University - 13 min drive
  • Brighton Beach - 22 min drive
  • St Kilda Beach - 24 min drive

Getting around

  • Dandenong Station - 16 min drive
  • Hughesdale Station - 18 min walk
  • Melbourne Airport (MEL) - 39 min drive

Restaurants

  • D'elephant Thai Cuisine - 2 min walk
  • Mr Pilgrim - 3 min walk
  • Jasper Coffee - 9 min walk
  • Capital Kitchen - 9 min walk
  • Fonda - 12 min walk

About this property

Hotel Chadstone Melbourne MGallery by Sofitel

Luxury hotel connected to a shopping centre in Melbourne with fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a spa tub and self parking.
Hotel Chadstone Melbourne MGallery by Sofitel offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 8 treatment rooms. Services include facials and body treatments.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: AUD 38-38 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Pastore Restaurant
  • Altus Rooftop Bar

Things to do

  • Designer shops
  • Fitness centre
  • Indoor pool
  • Shopping centre
  • Spa services
  • Hot tub
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Business services

  • Conference space (10764 square feet)
  • Meeting rooms - 8

Spa

  • 8 treatment rooms
  • Body treatments
  • Facials
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Breakfast fee: between AUD 38 and AUD 38 per person (approximately)
  • Self-parking fee: AUD 25 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Chadstone Melbourne MGallery by Sofitel
Hotel Chadstone Melbourne MGallery by Sofitel Hotel
Hotel Chadstone Melbourne MGallery by Sofitel Malvern East

Frequently asked questions

Does Hotel Chadstone Melbourne MGallery by Sofitel have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at ?

As of 17 Aug 2022, prices found for a 1-night stay for 2 adults at on 18 Aug 2022 start from AU$279.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Chadstone Melbourne MGallery by Sofitel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Chadstone Melbourne MGallery by Sofitel?

Self-parking is available for AUD 25 per night.

What time is check-in at Hotel Chadstone Melbourne MGallery by Sofitel?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hotel Chadstone Melbourne MGallery by Sofitel?

Checkout is at 11:00 AM.

Where is Hotel Chadstone Melbourne MGallery by Sofitel located?

Located in Malvern East, this luxury hotel is 0.6 mi (1 km) from Chadstone Shopping Mall, and within 9 mi (15 km) of Monash University and Brighton Beach. Melbourne Cricket Ground and Dandenong Ranges are also within 12 mi (20 km). Hughesdale Station is 18 minutes by foot and Oakleigh Station is 23 minutes.

Can I cancel my reservation for free at Hotel Chadstone Melbourne MGallery by Sofitel and receive a full refund?

Yes, Hotel Chadstone Melbourne MGallery by Sofitel offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Chadstone Melbourne MGallery by Sofitel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 116 out of 200 reviews
5 - Excellent 58%
Rating 4 - Good. 44 out of 200 reviews
4 - Good 22%
Rating 3 - Okay. 20 out of 200 reviews
3 - Okay 10%
Rating 2 - Poor. 11 out of 200 reviews
2 - Poor 6%
Rating 1 - Terrible. 9 out of 200 reviews
1 - Terrible 5%

4.7/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.4/5

Eco-friendliness

2/5 Poor

Liked: Cleanliness
Given the price point to stay here I was disappointed for a number of reasons. Firstly as a coffee drinker I expect a Nespresso and not instant coffee. I've stayed in way cheaper hotels where this is provided. I also went to get a drink at 8.30pm in the bar on a Wednesday evening and they were so reluctant to let us in. I asked if there was anyway we could order bar snacks and they said no. I find this strange given they have 24hour room service. The service was less than average so we left. My biggest gripe is that I was told it was 24 hour reception. My car was parked in the carpark at the cost of $25 a day (self park price). I needed my ticket validated so I could leave. It was 6.45am and myself as well as 3 others stood in reception to a note saying it was unattended and to call a number if it was an emergency. We called and no answer. Finally we got a cleaner (the most helpful person there) to go and find someone who eventually appeared, looked after the first person (who just needed cakes taken out of the fridge) then disappeared never to be seen again. I eventually got served with zero apology and missed my appointment. Glad I wasn't trying to make a flight! I bought it up with the hotel after I had calmed down and they did apologize and left a plate of 4 bite size sweets in my room with a card. While I appreciate the sentiment I was so unimpressed which is a huge pity as the location to Chandstone is amazing and the bed and room was lovely.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice clean room, Pool/spa room was warm, drinks were good, and convenient after shopping.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities
Great hotel and great shopping mall
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here.
Stayed 1 night in May 2022

2/5 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beauty and no brains.
Beautiful decor and that’s where it ends. Stayed here to get ready for my wedding. Staff very untrained and messed up continuously with no remorse, had absolutely no initiative, interrupted me multiple times throughout my stay. There is not enough space in this review to list all the incidences, but the absolute WORST part was when a staff member let themselves into my room UNANNOUNCED the morning after my wedding! And when I rang reception they told me they would clarify, never did, and when I asked again on check out later that day all I got in response was “oh he got the wrong room”. Hotel Chadstone - to be considered luxury, there are a LOT of things you need to fix.
Stayed 2 nights in Apr 2022

3/5 Okay

Stayed 1 night in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the Chadstone hotel
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, friendly staff and perfect location to spend time shopping up a storm at Chadstone Shopping Centre.
Stayed 2 nights in Apr 2022

5/5 Excellent

Stayed 1 night in Apr 2022