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Oaks Mackay Carlyle Suites

4.0 star property
Hotel in Mackay with an outdoor pool

Photo gallery for Oaks Mackay Carlyle Suites

Enjoy a peaceful breakfast on the balcony with a city view, surrounded by a wicker chair and a glass table.
Relax in a stylish room with a flat-screen TV, comfortable sofa, and sliding glass door leading to a balcony with a scenic view.
Relax by the rooftop pool with lounge chairs and tables.
Enjoy a serene beach experience with gentle waves lapping at the shore.
Enjoy a comfortable stay with a compact layout, kitchenette, and seating area.

Popular amenities

  • Pool
  • Room service
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is AU$209
includes taxes & fees
17 Aug - 18 Aug

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Hotel Room

2 bedrooms, desk, laptop workspace, iron/ironing board

Hotel Room

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Clothes dryer
2 bedrooms
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 70 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

View all photos for Apartment, 1 Bedroom

2 bedrooms, desk, laptop workspace, iron/ironing board

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 61 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room (No Housekeeping)

2 bedrooms, desk, laptop workspace, iron/ironing board

Hotel Room (No Housekeeping)

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Clothes dryer
2 bedrooms
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Apartment (No Housekeeping)

2 bedrooms, desk, laptop workspace, iron/ironing board

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 61 sq m
  • Sleeps 2
  • 1 Queen Bed

2 Bedroom Dual Key Apartment (No Housekeeping)

Highlights

Balcony
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
LED TV
Clothes dryer
  • Sleeps 6
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Fridge, microwave, electric kettle

Apartment, 2 Bedrooms (No Housekeeping Service)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 70 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Single Beds

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment (No Housekeeping)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 103 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for 3 Bedroom Dual Key Apartment

Fridge, microwave, electric kettle

3 Bedroom Dual Key Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 103 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Dual Key Apartment

2 bedrooms, desk, laptop workspace, iron/ironing board

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Dual Key Apartment

2 bedrooms, desk, laptop workspace, iron/ironing board

Three Bedroom Dual Key Apartment

  • Sleeps 6
  • 3 King Beds

View all photos for Two Bedroom Apartment

2 bedrooms, desk, laptop workspace, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Dual Key Apartment

2 bedrooms, desk, laptop workspace, iron/ironing board

Two Bedroom Dual Key Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for One Bedroom Apartment

2 bedrooms, desk, laptop workspace, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Hotel Room

2 bedrooms, desk, laptop workspace, iron/ironing board

Hotel Room

  • Sleeps 2
  • 1 King Bed

Two-Bedroom Apartment-No Housekeeping

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Hotel Room-No Housekeeping

  • Sleeps 2
  • 1 King Bed

Two-Bedroom Dual Key Apartment-No Housekeeping

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

One-Bedroom Apartment-No Housekeeping

  • Sleeps 2
  • 1 Queen Bed

Three-Bedroom Apartment-Dual Key-No Housekeeping

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
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About the area

Map
23 Alfred Street, Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 17 min walk - 1.4 km
  • Bluewater Lagoon - 20 min walk - 1.7 km
  • Caneland Central - 2 min drive - 1.5 km
  • Harrup Park - 2 min drive - 1.9 km
  • Mackay Base Hospital - 5 min drive - 4.1 km

Getting around

  • Mackay Station - 7 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪The Grazing Goat Cafe - ‬10 min walk
  • ‪Palace Hotel - ‬10 min walk
  • ‪Burger Urge - ‬4 min walk
  • ‪Zambrero - ‬10 min walk

About this property

Oaks Mackay Carlyle Suites

Upscale hotel located in City Centre
Oaks Mackay Carlyle Suites provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Luggage storage, smoke-free property and a lift
  • Tour/ticket information and a front desk safe
Room features
All guest rooms at Oaks Mackay Carlyle Suites include thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Showers, hairdryers and shampoo
  • LED TVs with cable channels and DVD players
  • Wardrobes/cupboards, balconies and fridges

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 20.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Frequently asked questions

Does Oaks Mackay Carlyle Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Oaks Mackay Carlyle Suites?

As of 24 July 2025, prices found for a 1-night stay for 2 adults at Oaks Mackay Carlyle Suites on 17 Aug 2025 start from AU$209.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Oaks Mackay Carlyle Suites pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Oaks Mackay Carlyle Suites?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Oaks Mackay Carlyle Suites?

Checkout is at 10 AM.

Where is Oaks Mackay Carlyle Suites located?

Located in City Centre, this hotel is within a 15-minute walk of Ken Burgess Orchid House, Mackay Enertainment and Convention Centre and Jubilee Park. Artspace Mackay and Bluewater Lagoon are also within 1 mile (2 km).

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Oaks Mackay Carlyle Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 141 out of 351 reviews
Rating 8 - Good. 141 out of 351 reviews
Rating 6 - Okay. 39 out of 351 reviews
Rating 4 - Poor. 18 out of 351 reviews
Rating 2 - Terrible. 12 out of 351 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
It suited our stay
Stayed 1 night in Sep 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Tim

Liked: Amenities
Friendly helpful staff at reception who went above and beyond to cater for my needs
Stayed 2 nights in Aug 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped me with an early check in
Stayed 1 night in Jul 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit had everything we needed for our stay
Stayed 2 nights in Nov 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Good clean accommodation. Noisy Isolated
Stayed 2 nights in Jul 2023

8/10 Good

Shannon

Liked: Staff & service, room comfort

Great place to stay for Rumble Skate event

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Stayed 5 nights in Sep 2022

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Stayed 2 nights in Jul 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Stayed 5 nights in Sep 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, good value for money.

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.
Stayed 1 night in Jul 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Stayed 1 night in May 2024

4/10 Poor

Amy

Disliked: Cleanliness, amenities, property conditions & facilities
Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
Stayed 2 nights in Jan 2024

6/10 Okay

Dodie

The overall interior was very unwelcoming - dark and dingey.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Liked: Amenities
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
Stayed 2 nights in Aug 2023

8/10 Good

Garry

Liked: Staff & service, amenities
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
Stayed 3 nights in Feb 2024

6/10 Okay

Daniel

Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.
Stayed 3 nights in Oct 2022

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!
Stayed 3 nights in Jul 2022

2/10 Terrible

Mago

Gave me a room with someone else in it after a ridiculous check in process. Then didn’t give me a dongle to get in after hours even though they knew I was going out for food. The place is tired and ugly on the inside and the room stinks like wet carpet.
Stayed 2 nights in Jun 2020