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Indoor pool
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi
Desk, iron/ironing board, cots/infant beds, free WiFi

Guest reviews

3.9 out of 5 Good
979 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Parking Available
Laundry
Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Social distancing

Map

Explore the area

Popular LocationMuseum of Tropical Queensland11 min walk
Popular LocationReefHQ Aquarium12 min walk
Popular LocationStrand Waterpark19 min walk
AirportTownsville, QLD (TSV)7 min drive

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  • Executive Family Suite

    4.7/5 guest room rating

    Room amenities

    • 56 sq m
    • Sleeps 5
    More detailsExecutive Family Suite
  • Executive Queen Room

    4.4/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsExecutive Queen Room
  • Executive Twin Room

    4.4/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 3
    More detailsExecutive Twin Room
  • Business Room (Shower over Bath)

    4.5/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 2
    More detailsBusiness Room (Shower over Bath)
  • Executive Studio Suite, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 56 sq m
    • Sleeps 2
    More detailsExecutive Studio Suite, 1 King Bed

About this area

Townsville

Located in Townsville, Madison Plaza Townsville is connected to a shopping centre. Catholic Diocese of Townsville and Mount Stuart are notable landmarks, and the area's natural beauty can be seen at Castle Hill and Queens Gardens. Looking to enjoy an event or a match while in town? See what's going on at Townsville Entertainment & Convention Centre. Our guests appreciate the hotel's central location.
View map
Popular Location

What's nearby

  • Museum of Tropical Queensland - 11 min walk
  • ReefHQ Aquarium - 12 min walk
  • Magnetic Island Ferry Terminal - 17 min walk
  • Strand Waterpark - 19 min walk
  • Queens Gardens - 2 min drive

Getting around

  • Townsville Station - 2 min drive
  • AirportTownsville, QLD (TSV) - 7 min drive

About this property

Madison Plaza Townsville

Central hotel connected to a shopping centre in Townsville with indoor pool
Along with an indoor pool, this smoke-free hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, free newspapers, a TV in a common area and a vending machine are on-site. All 93 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and LCD TVs with DVD players. Hairdryers, phones and ironing boards are among the other amenities that guests will find.
Madison Plaza Townsville offers 93 forms of accommodation with DVD players and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in March 2016.

Recreational amenities at the hotel include an indoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Motorhome/coach/lorry parking (subject to charges)
  • Limited parking spaces

Things to do

  • Indoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking

More

  • Renovated guest rooms – March 2016
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Cots/infant beds (surcharge)
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in between 2:00 PM and 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Nearby parking fee: AUD 15 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Leisure Hotel Plaza
Madison Plaza Townsville Hotel
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

Can I cancel my reservation for free at Madison Plaza Townsville and receive a full refund?
Yes, Madison Plaza Townsville offers free cancellation on select room rates, because flexibility matters! Please refer to Madison Plaza Townsville cancellation policy on our site for more details about any exclusions or requirements.
Does Madison Plaza Townsville have a pool?
Yes, this property has an indoor pool.
Is Madison Plaza Townsville pet-friendly?
No, pets are not allowed at this property.
How much is parking at Madison Plaza Townsville?
Limited spots are available.
What time is check-in at Madison Plaza Townsville?
Check-in is from 2:00 PM to 9:00 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Madison Plaza Townsville?
Checkout is at 11:00 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Madison Plaza Townsville located?
Located in the heart of Townsville, this hotel is within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. Townsville Entertainment & Convention Centre and Queens Gardens are also within 1 mi (2 km). Townsville Station is 22 minutes by foot.
3.9
Good
979 reviews
5 - Excellent
296
4 - Good
423
3 - Okay
142
2 - Poor
82
1 - Terrible
36

4.1/5

Cleanliness

4.4/5

Staff & service

3.5/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities
The staff is friendly but the elevator is old and have strong shaking when stop
Stayed 1 night in Sep 2020

1/5 Terrible

Business traveller
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking $15 per day an offsite down the road and around the corner. Towel rail fell off. Aircon didn’t work properly. Packed up my belongs Including my fridge stuff, thinking I was checking out dispiet communicated to Mgr I was staying. Through out my soap and body scrub. Iron board all stained. No room service. Room not serviced every day.
Stayed 4 nights in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Room was very clean. I paid extra for room & breakfast onky to be told on check-in that there was no breakfast. Hotel is in a great location for a night out.
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff where extremely friendly/helpful and the hotel is well placed to explore Townsville. The room I had was very comfortable and well appointed so would highly recommend for the price point.
Stayed 1 night in Jul 2020