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Sheraton Grand Mirage Resort, Port Douglas

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Private beach nearby, white sand
Private beach nearby, white sand
Private beach nearby, white sand
12 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationFour Mile Beach17 min walk
  • Popular LocationCrystalbrook Superyacht Marina3 min drive
  • Popular LocationMagazine Island4 min drive
  • AirportPort Douglas, QLD (PTI-Port Douglas Heliport)6 min drive

Choose dates to view prices

About this area

Port Douglas

Located in Port Douglas, Sheraton Grand Mirage Resort, Port Douglas is near a private beach. Crystalbrook Superyacht Marina and Sugar Wharf are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Wildlife Habitat and Hartley's Crocodile Adventures. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Four Mile Beach - 17 min walk
  • Macrossan Street - 2 min drive
  • Port Village Shopping Centre - 3 min drive
  • Crystalbrook Superyacht Marina - 3 min drive
  • Magazine Island - 4 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 57 min drive

Restaurants

  • Feast Restaurant & Bar — 1 min walk
  • Lobby Cafe — 1 min walk
  • Bazaar - 13 min walk
  • Zipangu - 14 min walk
  • Sassi - 3 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

5-star resort with pools and private beach
Spend the day relaxing at Sheraton Grand Mirage Resort, Port Douglas's private white sand beach or practising your swing at the on-site golf course. Then enjoy a meal at one of the resort's 2 restaurants. All 295 rooms boast jetted bathtubs, and offer free WiFi and Tempur-Pedic beds. IPod docking stations and dining areas are standard, as are flat-screen TVs with cable channels.
Sheraton Grand Mirage Resort, Port Douglas offers 295 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and minibars. This accommodation offers separate dining areas. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 55-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (AUD 20.00 per day)
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 5:30 AM to midnight
  • Airport shuttle at scheduled times
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: AUD 39 for adults and AUD 19.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 12 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Billiards/pool table
  • Children's pool
  • Golf driving range
  • Shopping
  • Tennis

Family friendly

  • 12 outdoor pools
  • Access to nearby outdoor pool
  • Children's pool
  • Cots/infant beds (surcharge)
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12917 square feet of space)
  • Coworking spaces
  • Meeting rooms 7

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Lever door handles
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Renovated entire property – November 2016
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night.
Cots (infant beds) are available for AUD 25.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 39 for adults and AUD 19.50 for children (approximately)
  • Airport shuttle fee: AUD 43.00 per person (one-way)
  • Airport shuttle fee per child: AUD 22.00 (one-way), (from 2 to 15 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.5

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort, Port Douglas Resort
Sheraton Grand Mirage Resort, Port Douglas Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Resort Port Douglas

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 348 out of 599 reviews
5 - Excellent 58%
Rating 4 - Good. 168 out of 599 reviews
4 - Good 28%
Rating 3 - Okay. 62 out of 599 reviews
3 - Okay 10%
Rating 2 - Poor. 14 out of 599 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 599 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The number of pool loungers and umbrellas. Bar food excellent. Found restaurants dinner menu a bit limited.
Stayed 3 nights in Jun 2021

4/5 Good

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just amazing - plenty of pools or right near the beach if you prefer walks and swims there. Excellent shuttle service into Port Douglas that is very well priced - staff were super helpful and friendly
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The hotel was fantastic!
Stayed 4 nights in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities
My mum and I enjoyed our stay at the Sheraton. It’s a huge property with plenty of lush garden and pools. The main pool is pretty cool and quite vibey as it has a pool bar and sometimes a band or dj. The other pools are suitable for a more relaxed and chilled atmosphere. The rooms were big enough and clean and the beds were comfy. The bathtub was nice to have too. The restaurants were very nice too. Harrison’s is on the expensive side but was good food and the pool bar food was really yum. The only issue we had was that there were so many people so to find a lounge chair was impossible unless you woke up at 7am to put towels down to reserve a spot (but usually someone else will take it by the time you come down anyway) and also was a massive rip off for the shuttle bus company to charge $6.50 for a 5 minute ride into town for one way. Mum And I spent $22 each day just to get to and from the town as there are no Ubers. The town is a nice 20 minute walk away from the beach which is lovely during the day but not to repeat in the night. Overall a lovely stay and would stay again.
Stayed 7 nights in May 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about Sheraton Port Douglas especially, customer services from all staff including Security. What I didn't like were the complaints sent from disgruntled guests to management about our dancers being too loud from having a great time. Also our 1st 48hrs after checking in, there was no internet services in all if Port Douglas. We all had a great time at your 5 star Sheraton, thank you.
Stayed 4 nights in May 2021