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Sheraton Grand Mirage Resort, Port Douglas

Hotel Class
4.5 out of 5
Photo gallery

Reviews

4.4 / 5Excellent
451 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Four Mile Beach
    17 min walk
  • Popular Location
    Crystalbrook Superyacht Marina
    3 min drive
  • Popular Location
    Magazine Island
    4 min drive
  • Airport
    Port Douglas, QLD (PTI-Port Douglas Heliport)
    5 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Room, 1 King Bed, Garden View

    4.5/5 guest room rating

    Room Amenities

    • Sleeps 3
    More details
  • Room, 2 Double Beds, Garden View

    4.4/5 guest room rating

    Room Amenities

    • Sleeps 4
    More details
  • Room, 1 King Bed, Lagoon View

    3.9/5 guest room rating

    Room Amenities

    • Lagoon view
    • Sleeps 3
    More details
  • Room, 2 Double Beds, Lagoon View

    4.6/5 guest room rating

    Room Amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Studio, 1 King Bed, Garden View

    Room Amenities

    • Sleeps 3
    More details
  • Room, 2 Double Beds, Pool Access, Lagoon View

    3.8/5 guest room rating

    Room Amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Room, 1 King Bed, Pool Access, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 3
    More details
  • Studio, 1 King Bed, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 3
    More details
  • Premium Room, 1 King Bed, Ground Floor

    Room Amenities

    • Sleeps 3
    More details
  • Premium Room, 2 Double Beds, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 4
    More details
  • Studio, 1 King Bed, Pool Access, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 3
    More details
  • Presidential Suite, 1 Bedroom, Lagoon View

    Room Amenities

    • Lagoon view
    • Sleeps 3
    More details

About this area

Port Douglas

Sheraton Grand Mirage Resort, Port Douglas is located by the ocean and in an area with good shopping. Shoppers can check out Macrossan Street, while everyone can enjoy the natural beauty of Four Mile Beach and Mossman Gorge. Wildlife Habitat and Hartley's Crocodile Adventures are also worth visiting.

What's nearby

  • Popular Location
    Four Mile Beach - 17 min walk
  • Popular Location
    Macrossan Street - 2 min drive
  • Popular Location
    Port Village Shopping Centre - 3 min drive
  • Popular Location
    Crystalbrook Superyacht Marina - 3 min drive
  • Popular Location
    Magazine Island - 4 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 61 min drive

Restaurants

  • Where to eat
  • Feast Restaurant & Bar – Poolside buffet restaurant offering international cuisine. Open daily.
  • Lobby Cafe – Café. Open daily.
  • Daintree Bar – Bar. Open daily.
  • Lagoons Pool Bar – Bar. Open daily.

About this property

Sheraton Grand Mirage Resort, Port Douglas

4.5-star resort with pools and private beach
Spend the day on Sheraton Grand Mirage Resort, Port Douglas's private white sand beach or relax by one of the resort's 12 outdoor swimming pools. All 294 rooms provide conveniences such as fridges and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and premium bedding.
Sheraton Grand Mirage Resort, Port Douglas offers 294 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer.
This Port Douglas resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Policies

Check-in

Check-in time starts at 3 PM

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Pets

  • Pets not allowed

Payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 39 per person (approximately)
  • Airport shuttle fee: AUD 44.00 per person (one-way)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of AUD 1.5

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Sheraton Mirage Port Douglas Resort
  • Sheraton Mirage Resort
  • Sheraton Mirage Port Douglas
  • Sheraton Mirage
  • Sheraton Grand Mirage Resort Port Douglas
  • Sheraton Grand Mirage Resort
  • Sheraton Grand Mirage Port Douglas
  • Sheraton Grand Mirage
  • Sheraton Mirage Port Douglas Hotel Port Douglas
  • Sheraton Port Douglas
  • Port Douglas Sheraton

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Valet parking: AUD 20.00 per day
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: AUD 39 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 12 outdoor pools
  • Fitness centre
  • Golf
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • 12 outdoor pools
  • Babysitting/childcare (surcharge)
  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • flat-screen TV
  • pay films

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Nearby activities

Activities

  • Bike hire
  • Private beach (direct access)
  • Snorkelling

Where to eat

  • Feast Restaurant & Bar – Poolside buffet restaurant offering international cuisine. Open daily.
  • Lobby Cafe – Café. Open daily.
  • Daintree Bar – Bar. Open daily.
  • Lagoons Pool Bar – Bar. Open daily.
4.4

Excellent

5 - Excellent
254
4 - Good
135
3 - Okay
48
2 - Mediocre
8
1 - Poor
6
4.5
Cleanliness
4.3
Service and Staff
4.1
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the property, staff and cleanliness, a free shuttle to Port Douglas would have made this stay much better value for money, it was $20/night return to drive a short distance.

Stayed 6 nights in Nov. 2019

3/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Nov. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities

    Fantastic place to stay, so many pools to choose from you don't have to worry about crowded pools. Buffet breakfast had a wide selection of dishes to choose from with a egg station. We did find the food throughout the resort really overpriced, so chose to eat outside the Sheraton for our meals.

    Stayed 5 nights in Nov. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Nov. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Overall I enjoyed my stay at Sheraton Port Douglas but there is definitely some room for improvement. For a resort chain that is known to be quite luxurious I expected the little luxuries such as a refreshment or wet towel on arrival. I felt that the reception staff, while super lovely, were more interested in trying to get me to sign up to the Marriott Bonvoy rewards program. I booked a garden view room but unfortunately it was located in the furthest corner of the resort. The room was a little dark and also had an odd musty smell that seemed to be coming from the fridge so first impressions of the room weren’t great. On the plus side, the pools were incredible, the buffet breakfast was great and the hotel itself is very beautiful. A little more attention to details would’ve made it a perfect experience!

    Stayed 3 nights in Nov. 2019

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