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"Overall, very nice stay and good value. The reception staff are very accommodating and kind. Breakfast was a bit busy due to the Easter weekend. Rooms were very clean and well-equipped. "

"Our family needed a refresh, there were stains on the carpet and curtains, the bathroom also needed a fresh lick of paint. Additionally there was a smell in the room, not sure if it was the carpet or air con. The staff were very friendly and helpful, the location of the hotel was great, "

"Happy with everything. thank you"

"Arrived in our room and were immediately disappointed with the quality of the accommodation, the wood furniture was worn and chipped in some places and had a metal screw pointing outwards to keep a cupboard closed, which could have caught someone’s leg. We asked to change the room which the helpful receptionist did, which was slightly better and whilst the furniture was still tired and worn, at least it was safe enough. On a positive note, the view from the room we chose was great overlooking the impressive Tower Bridge. We had a lovely dinner in the hotel’s Vicinity restaurant on the first night and the staff were very friendly. We used the lovely cocktail bar on the first floor a couple of times , staff were very friendly and helpful and would definitely recommend a visit there for a night cap . Overall, the hotel had a lot of good features including the views over the impressive Tower Bridge, however, the worn and tired bedrooms that we were in, was not in keeping with what a major hotel in this landmark location should be . "

"Quality breakfast for London. House keeping could have been better. "

"The location is good"

"Perfect hotel pre and post flight from Heathrow. Room is clean and beds comfortable. Very clean throughout. Nice selection of restaurants and lounges in the combined lobby. Loved the fact that we could walk into the airport!! Breakfast was outstanding. Price point was great especially when you factor in not having to pay for an airport shuttle and breakfast. The hallways are very long and a room can be far from the lift. "

"Nice hotel and staff rooms need updating "

"Convenient for the airport"