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"our room was great and very clean, and the cleaning service was quick. All the staff were very attentive and kind and helpful. the pools were clean and maintained. our only disappointment was that the beach was not as accessible as we thought, but still nice once we got there. just pretty rocky. All the food was excellent and fresh, we were really impressed. and the little town near by was great! overall would definitely recommend and go back myself!"

"This property is a total 10/10. We would absolutely come back or recommend! My husband and I went for a relaxing baby moon and were able to do just that! From the moment we arrived to the time we left we had nothing but great things to say. Elias was so informative and welcoming and was able to get us an upgraded room we truly enjoyed!! We went to Mike’s Coffee every morning and enjoyed not only the coffee or snacks they had, but also the environment. They also had games you could enjoy. The buffet food was also good (unlike other resorts we’ve been to) with a variety especially the breakfast and the restaurant food was GREAT! We definitely recommend going to the 3 restaurants they offer for dinners. Angelica was able to get us reserved. She was so nice and answered any questions we had! Sakura, the Japanese restaurant, we went to the second night and WOW! The food and the experience of them cooking in front of you was wonderful! Third night we went to La Locanda, the italian restaurant, had amazing food and great service! We didn’t go to the steakhouse as we wanted to enjoy the Mexican parade they were hosting that night, but heard great things! Each night they had something to experience that was kid and adult friendly. We experienced live music, we did karaoke at the piano bar, fire show, and mexican parade during our stay. The pools were clean and nice size to not be on top of others and the swim up bar was nice! Can’t wait to come back and bring our little one and family"

"We stayed at Sunrise and The Grand. Things I wished I knew before going. There are multiple restaurants and activities (I.e. bowling) but you need to book reservations on their app. However , everything is always fully booked. Even when you first check in. What good are 15 restaurants and a bowling alley if you can’t access them. When we did get into restaurants with the help of a manager they were 3/4 empty. Very frustrating. The staff will aggressively sell you on the vacation club. This also means calling your room at 8 am multiple times to schedule sales pitches. The beach is covered in seaweed and the water is brown. (Not their fault but be aware if you are expecting a beach vacation) the pools and water parks at both facilities were great. "

"The everything was good here. The food was great. The entertainment was great. The people were very friendly and nice."

"Moon Palace is amazing! Super safe. The only thing that did not like was the marketing staff trying to enroll us in different staff. "

"The staff made our experience a true dream vacation!"

"We stayed at AVA Resort Cancun and unfortunately our experience was disappointing, which is why I’m giving it 2 stars. The restaurant food quality was very poor — about 2/5. Many meals lacked flavor and consistency, which was surprising for a resort marketed as luxury. Our trip also started off difficult because our daughter had a high fever (104°F) during the first couple of days. At one point she asked for an apple, so we called room service and explained the situation. Even after telling them she was sick, it took over an hour to receive a single apple. We were also approached about attending a sales presentation to buy into the resort membership. We initially declined, but later agreed after being offered incentives like a free cabana, massages, and discounts on activities. However, the process was very pressured and involved being passed between multiple staff members for most of the morning. Even after explaining our daughter was sick and saying no several times, they kept pushing and suggested service would be better if we purchased the membership. Another concerning moment was finding a spider in a premade salad. When we told a staff member, she simply placed the salad back in the fridge without apologizing. The kids club is also limited, only allowing children 4+ and offering few options for younger kids at inconvenient times. The property is beautiful, but the service and food quality did not meet five-star expectations. Unfortunately, we would not return."

"Resort was amazing Ivonne really helped us enjoy our vacation so much couldn’t put into words how much she helped us with during our stay and genuinely showed compassion with what we needed. "

"Everything was great. Exceeded expectations by far. "