Exterior
Check availability

Reviews of Mount Blue Kandy

3.5 out of 5
Mount Blue Kandy
352/15 Dharmaraja Mawatha, Kandy, CP

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sonali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and affordable hotel in Kandy. Centrally located which was great when we wanted to see the main sights. Great mountain views from your room. The road to get there is a little difficult but if you have your taxi call the hotel, they can easily direct them.

8/10 Good

Beatrice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great mountain view. There is no cafes or shops around. If no transport to town , can be a bit inconvenient
Stayed 1 night in Jul 2023
Response from Mount Blue team on 5 Aug 2023
HI dear Beatrice,Thank you so much for taking time to review us.Please visit us again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel . The property is on a montain. Great views . Good pool but was very cold . The hotel is far from.the city and it is quite annoying to get to and from the hotel . By Tuk Tuk or cab . Stayed there 8 nights and it was too much . Hotel is a great and staff helpful
Stayed 8 nights in Feb 2020
Response from GRO on 9 Mar 2020
Dear beloved guest, we are so happy to see you have enjoyed the stay at mount blue. We are looking forward to serve you again one day. Best regards, with love, Mount Blue team

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water. workers get off at 10pm and no service. basic amenities. out of the way, hard to get to.
Stayed 1 night in Feb 2020
Response from gro on 9 Mar 2020
Dear guest, We are so sorry about the bad experience you had with water and service. All those issues have been addressed and solved. We hope you will give us another chance to prove our improvements. Best regards Mount blue kandy..

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liitle bit difficult to access the property, but the view is so nice. Room is clean and comfortable bed. Staff service is so friendly and welcome.
Stayed 1 night in Jan 2020
Response from GRO on 9 Mar 2020
Hello dear guest, Thank you so much for the lovely review. We are so glad to see you have enjoyed the stay. Please visit us again oneday.. With much love, Mount Blue team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from room. Room well designed and modern. Staff courteous and efficient. Overall very pleasant stay.
Stayed 1 night in Jan 2020
Response from GM on 17 Jan 2020
Dear guest, Thank you so much for the review, we are so happy to see you had a great time at mount blue. we all enjoyed reading your review so much. please visit us again someday. with love, Mount Blue team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had an amazing view. The road was too narrow and not well built.
Stayed 1 night in Jan 2020
Response from GM on 17 Jan 2020
Dear Guest, Thank you for the review. Its so great to see that you have enjoyed the stay. We are sorry about the road condition.But the road to hotel is very safe and and its a populated area. Please do visit us again someday.. wish you all the best. with love, Mount Blue team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Suj, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay!! But a very poor breakfast choices!!!
Stayed 2 nights in Dec 2019
Response from G.R.O on 25 Dec 2019
Hello Dear Suj, Thank you for the review. Hope you enjoyed your stay. And thank you for pointing out the breakfast issue. we are sure to put upgraded menus for breakfast starting immediately. Always looking to give our guests a great experience at Mount Blue. Best regards, Mount Blue team

8/10 Good

ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel and nice staff but no drinks licence and restaurant unable to supply our needs
Stayed 4 nights in Nov 2019
Response from Mount Blue on 28 Nov 2019
Hello Ray, Thanks for taking time to review the hotel. It has been pleasure serving you. And sorry about the inconvenience caused by the liquor unavailability. we are on the process to get the liquor license and we will obtain it soon. Hope to see you again at mount blue. with love, Mount Blue Team

2/10 Terrible

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theft from room - DO NOT STAY HERE!
DO NOT STAY HERE. The hotel is lovely and the staff friendly. However we had 40.000 rupees (c. £170) stollen out of the safe in our hotel room and the hotel have not tried to help - When we realised it had been stolen and told them at checkout, they said there was nothing they could do, that apparently the owners ‘were away in Colombo’ and my follow-up emails and whatsapp messages are just being ignored. I have reported the incident to the police and it still makes no difference to how the hotel have responded.
Stayed 2 nights in Nov 2019
Response from Mount blue on 28 Nov 2019
Hello Dear KNSUK, Thank you for staying at Mount blue. We are very sorry you lost your money.it should have been a horrible experience. But we would like to assure, that this HAS NOTHING TO DO WITH THE HOTEL. you didn't inform about this at the hotel before leaving,and only your driver called the hotel and told about this a day after you check out. Our management fully investigated about this but couldn't find anything. And your driver said that YOU HAVENT USED THE SAFE LOCKER IN THE ROOM. only management has emergency access to safe lockers but as a policy our management or any staff never involve with a room safe without guest permission. Guest safety and privacy is one of the top priorities in our establishment so this type of instant can not take place. Again we are sorry that you lost your money somehow. We wish you the best. thank you. Mount Blue Kandy

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, great hospitality and delicious food. Will definitely be visiting again.
Stayed 1 night in Oct 2019
Response from Mount Blue Kandy on 29 Oct 2019
Dear guest, Greetings from Mount Blue Kandy! we are so glad that we could make your vacation a memorable one. Wish to see you again soon.. With love, Mount Blue Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Mount Blue Kandy on 16 Oct 2019
Dear guest, Thank you for the review. We are glad that we could make your stay comfortable. Wish to see you again.. With love, Mount Blue team.

4/10 Poor

Mel

Liked: Cleanliness, property conditions & facilities, room comfort
Incorrect location
The location and walking times on hotel.com are incorrect. We were extremely disappointed when we realised the 9mins walk to the temple of the tooth was in fact 40mins. The location was the main reason we selected this hotel and so we have had to mark this hotel down. The restaurant served nice food but was quite expensive. The hotel was clean and comfortable so if you have your own transport it would be a great choice. Otherwise you are looking at a 500Rs tuk tuk ride into town. If you prepay for your accomodation make sure you keep evidence of your payment otherwise they may try and charge you again at check out. We had this issue which was quite stressful as the wifi wasn’t working and we didn’t want to miss our train.
Stayed 2 nights in Aug 2019
Response from Buwaneka Rathnayake on 5 Oct 2019
Dear Guest, Thank you for taking time to review us in this forum, Firstly please accept my apologies for the incorrect address which was mentioned on the site and please note that the property has immediately worked on it and made the relevant changes. Further I regret very much for WiFi connectivity issue which was never bought to our notice during your stay with us. Going forward your rest mentioned comments were positively taken and will be looked into immediately for or future betterment. See you again !

10/10 Excellent

S Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Wonderful place to stay at and wonderful hosts. Highly recommended.
Stayed 3 nights in Aug 2019
Response from Buwaneka Rathnayake, on 22 Aug 2019
Dear Mr. Ali, Thank you for the kind sentiments followed by your stay with us and for the opportunity given to serve you. We are indeed pleased to note that, you were offered with a delightful stay at Hotel Mount Blue and awaiting to welcome you back with your loved ones. With Love, Mount Blue Family,

10/10 Excellent

christine

Travelled with partner
Liked: Staff & service, property conditions & facilities
We loved the view
Stayed 1 night in May 2023
Response from Shehan on 16 May 2023
Dear Sir/Madam,Thanks for taking time to review us .It was a great pleasure to serve you .Best regards,Shehan Lamahewa,Mount Blue Kandy

10/10 Excellent

Fatmeh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from GRO on 9 Mar 2020
Dear guest, Thank you for taking time to leave a rating for us.. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well equipped place. Staff is friendly. Great view.
Stayed 2 nights in Jan 2020
Response from GRO on 9 Mar 2020
Dear Guest, Thank you so much for the lovely review. Wish to see you again at Mount Blue.. With Much love, Mount Blue team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

VESTA

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Добро пожаловать в самый ужасный сервис
Жили в отеле 4 ночи. В этом отеле самый ужасный сервис, который я когда-либо встречала: 1. Туалетной бумаги а номере всегда только 1 рулон. 2. Заказали на ресепшен завтрак с собой к 05:30, так как уезжали в Нувара Элия, и про него забыли! Мы пришли на ресепшен в 05:45, и его принесли только в 06:15. Мы опоздали из-за этого и встали в пробку! Полнейшая безответственность и не обязательность! 3. В номер ни разу не доложили шампунь, гель для душа и кондиционер для волос! Приходилось звонить и просить принести. 4. В ресторане на столах грязные подставки под тарелки с засохшей и прилипшей грязью. 5. В ресторане в меню был сок манго, но за 4 дня его ни разу не было в наличии! И не надо рассказывать про «не сезон», на улицах торговые прилавки завалены манго. 6. В женском туалете около бассейна в дозаторе для жидкого мыла было пусто! Не было мыла в туалете! 7. Завтрак начинается в отеле в 07:00. Мы пришли в 07:00, а там еще ничего нет, и никто даже не шевелится! Завтракать начали в 07:30 Из плюсов: только вид. Видно, что хозяин построил хороший отель, но он за ним не следит и нанял ужасный персонал. Отель был бы хороший и новый, если бы персонал его каждый день не убивал. Просто отвратительный персонал.
Stayed 4 nights in Dec 2019
Response from G.R.O on 25 Dec 2019
привет дорогая веста, От всего сердца спасибо, что остаетесь с нами. Мы очень внимательно прочитали ваш отзыв, и было очень здорово, что вы дали нам очень подробные замечания. Руководство и персонал говорили о проблемах, которые вы упомянули, и мы уже исправили большинство недостатков, которые у нас были. Нам очень жаль, что вам пришлось столкнуться с этими проблемами. пожалуйста, посетите нас снова, чтобы увидеть улучшения, которые мы сделали. Желаю Вам всего наилучшего. С любовью, Гора Голубая Канди

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ Personal sehr freundlich + Zimmer mit top Aussicht + Pool mit top Aussicht - Etwas laut in der Nacht
Stayed 2 nights in Nov 2019
Response from Mount Blue on 30 Nov 2019
Hallo, Es war mir ein Vergnügen, Ihnen zu dienen. Wir freuen uns über Ihre Bewertung. Wir werden überprüfen, was den Lärm in der Nacht verursacht hat und ihn sehr bald beheben. Danke für den Hinweis. Hoffe dich wieder zu sehen. mit Liebe Mount Blue-Team.

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely hotel
Amazing staff, location and view. Everyone who worked there were attentive and went the extra mile to make sure we were comfortable. The view is stunning and facilities and amenities lovely. Best stay I’ve had in Kandy.
Stayed 2 nights in Mar 2019
Response from Mount Blue team on 27 Mar 2019
Hello dear Ashraf, thank you for the review. We are very happy that you liked the stay at Mount Blue.we all enjoyed reading your comment. we wish to see you again someday. with love Mount Blue team