- Liked: Staff & service
Great hospitality of the night receptionist
They would welcome you with some fanfare which felt abit weird for me haha... The neck of flowers. But it was welcoming for the warm tea and warm towel. Check-in was quite fast. Thanks for that! The night team when I was there during week of election is superb. It was pouring heavily, I still wanted to go to the city to have a look and dinner, and he was all ready to help. He even kindly arranged for a tuktuk with Mr Ashok help to try to wait for me so that I can safely come back without worries Truly made my long and rainy day at Ella. Also after that I realised if it is raining maybe I could have asked a buggy to send me to my room up the hill a little. Breakfast is a sumptuous buffet spread with good view and sunlight. If you can have more time there, it is good as you can eat more and slowly :) It was strange that when I went out for a short afternoon walk, someone came to do room service right after I checked in 30mins before.. Made me feel weird. Other than that, location of the resort is good. There is a short cut to the mini Adams peak via helipad route, saves you a lot of walk. They do not provide money exchange.