Does Oak Ray Ella Gap Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Oak Ray Ella Gap Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Oak Ray Ella Gap Hotel?

Self-parking and valet parking are free at this property.

Does Oak Ray Ella Gap Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 110 per vehicle applies.

Where is Oak Ray Ella Gap Hotel located?

Located in the heart of Ella, this hotel is within a 10-minute walk of Suwadivi Ayurveda Health Care and Nature Trail Ella. Kinellan Tea Factory and Kital Ella Waterfall are also within 1 mile (2 km).

10/10 Excellent

Gerda

30 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stadthotel mit Pool, AC und Minifridge

Saubere geräumige Zimmer mit Balkon, aber im Zentrum von Ella: viele LKW, viele Tuktuk, Abgase , Ruhe ab ca 22.00. Staff war sehr hilfreich, spricht gut englisch, erfüllt Sonderwünsche umgehend. Frühstücksbuffet war für 5 Euro schwach, als Brotbelag gabs keine Wurst, nur eine Sorte Käse, dafür viel warmes Srilankaessen. Restaurant nebenan gehört zum Hotel. Ella an sich ist hässlich, laut und stinkig. Der Clou sind eben die Bahn, das Hochland, der Tee.

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

11 Feb 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid by all means if you can

Our stay was more than disappointing and fully confirms the other negative reviews on this and other platforms. Unfortunately other properties were fully booked at time of booking and as we were only staying for the night, we figured this could be a great value for money place. How wrong we were! As our driver dropped us in front of the hotel, I thought he must have made a mistake. The hotel facade does not look anything like the pictures and is covered in what looks to be a construction site. The other images of the rooms by no means represent reality either and have been photoshopped to make them look new, while in reality it is the exact opposite. Check-in was mostly efficient but the big shock came when we entered the hotel area post the lobby. The entire hotel smelled like sewage and our room on the 3rd floor was not spared by this smell either. Rooms are not maintained at all and the room's condition is more than appalling for the money charged. I read one review about the condition of the bedframes - and had a similar experience. The beds do not have any slats, rather they have a thin plywood insert in place of the slats. The mattresses are super thin (10cm) and cheap quality, just laying down for more than a minute (normal body weight!) makes your back / hips sink right into the plywood. We felt as if we were laying on the concrete floor and had the most uncomfortable sleep. Avoid this place by all means if you can and look for other alternatives!

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

24 Jan 2019

Liked: Staff & service

Nice pool and helpful staff

Very helpful staff and a nice pool to relax by after a morning of walking however the room was basic and we wished we had booked one with a balcony, also no fridge.

Stayed 2 nights in Jan 2019

2/10 Terrible

Las, MN, USA

13 Jan 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was nothing good at this hotel. The room was tiny, bathroom even smaller. It was a glass partitioned shower but the bathroom was flooded by water seeping through the bottom. Elevator got stuck half way due to electricity failure. Electricity was failing numerous times. The front desk was so poor and unhelpful Would not stay here ever again. Will spread the word around not to stay here.

Stayed 1 night in Jan 2019

6/10 Okay

Rieke, Fürth

10 Nov 2018

Liked: Cleanliness, staff & service

Der check in war etwas mühsam, dass hotel an sich okay, aber für die Gegend recht überteuert für das, was man kriegt.

Stayed 1 night in Nov 2018

8/10 Good

waldo, sydney

6 Nov 2018

Liked: Cleanliness, staff & service, room comfort

we were first put into a room with two beds, staff promptly upgraded us. room and general hotel had quite a damp smell to it but I feel its the ella area, wet season and being in the mountains. perhaps dehumidifiers in rooms may help. staff were very helpful and hotel was in great proximity to everything ella has to offer.

Stayed 1 night in Oct 2018

8/10 Good

Kasey

15 Oct 2018

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Great location

Good clean hotel in great location. Pool was a good inclusion. Service wasn’t up to the usual high standard of other hotels in the country.

Stayed 1 night in Oct 2018

2/10 Terrible

Robert Vincent L

2 Sept 2018

Don’t think twice - skip this hotel!

We booked this hotel after reading quite a few of the reviews - some good, some bad. We were spending only one night, it couldn’t be that bad....we were proven wrong! We arrived in the afternoon and checked in 7 PM - the experience was pretty much what you expect. The staff told us that we had been given a “very nice room”. We got to the room and realized that our room was one of the very few rooms that did not have a balcony or any view to the beautiful outside. Disappointing, but did not think too much about it! We placed our bags in the room and went to the restaurant. We had fried rice and a sea-food platter...the fried was decent but the sea food was outright embarrassing.. the fish dry as cardboard, the crab the smallest crab I have ever seen with no meat on it, the squid-rings burnt, and tiny shrimps not worthy the stick they were on... the service was okay. After exploring Ella a bit we decided to go to bed.. we got back to the hotel at 11:45PM and realized that the “new” bedsheets/pillowcases were dirty!! Walked down to the reception - met be a sign telling us that the reception was unattended as from 10:00PM. Back in the room we called the general manager - no answer!We tried all numbers listed at the hotel room - no response! We even contacted Hotels.com which tried to get a hold of the manager. After 1h we managed to get a hold of security that contacted someone to fix it....! Needless to say, we’ll not be returning or recommending this nightmare hotel to anyone

Stayed 1 night in Aug 2018

8/10 Good

Nadia

2 Apr 2018

Liked: Room comfort

Good location, ok hotel

Can’t beat the location of this hotel and at a reasonable price. Breakfast was good and WiFi was fine. Room was a bit tired and I had issues with A/C and the fan. Pool wasn’t open on my first day which was disappointing. Staff were helpful and friendly.

2/10 Terrible

Anna

23 Dec 2017

Disliked: Staff & service, property conditions & facilities

Vi hade inte en bra upplevelse av hotellet, ett hotellrum som vi betalade ett överpris för. Vi visste inte att det var under byggnation och vi fick utstå störande ljud fram till 22.30. Info om utrymningsvägar saknades, brandvarnare saknades, saftybox var låst, hissen var inte i funktion, dörren till rummet var tunn och allt ljud från korridoren hördes, varmvatten saknades och receptionen var inte intresserade av oss. Det enda som var positivt var frukosten.

Stayed 1 night in Dec 2017

2/10 Terrible

Sheryl , UK

27 Oct 2017

Disliked: Property conditions & facilities, room comfort

Renovation work

We should been told about the refurbishment work done to the front of the hotel.lift and Wi-Fi were not working properly. The staff however were very friendly. Room was clean but due to the renovation work, all you could hear was the drilling .

Stayed 2 nights in Oct 2017

Oak Ray Ella Gap Hotel

Choose dates to view prices

Photo gallery for Oak Ray Ella Gap Hotel

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms

Highlights

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Highlights

About the area

What's nearby

Getting around

Restaurants

About this property