Highlands-Baywood Park Hotels, San Mateo

"This hotel is in need of an update. Shuttle service is so poor, we waited an hour at the airport for pickup when the website says every half hour. There were 3 shuttle buses for every other hotel that passed us when we were waiting. No restaurant inside and only three restaurants - all Chinese- within walking distance. Since we had come from Asia for 3 weeks, Asian food was the last thing we wanted. We will not book this hotel again. "

"Location was very very nice however there was an incident where "

"The only thing that I didn’t like is the hot water was just lukewarm when I took the shower even after letting the water run for a while."

"My room was clean and comfortable, and the hotel in general was well kept up. I have no complaints--and the price was more than reasonable."

"Overall good "

"Good location for the cable car. Nice rooms and amenities. Plus staff was very friendly "

"Expedia you really messed up on this one all the pictures are on there is false advertisement supposedly the remodeling let me tell you they were disgusted the carpets were all stained the bathroom was peeling the walls on the walls had patches I wish I could upload pictures to show you or videos the shower peeling very upset with this experience I went down to the manager and he changed me to a different room which was worse just very upset because if it was just me by myself no worries but I did have my wife and family I've been using Expedia for over 12 years very upsetting you guys should follow through and check up on hotels. Worst thing was non-refundable I was stuck there"

"Was great "

"Repeat customer at this motel. Units are clean and very well maintained. Bed is comfortable and room is so easy to maneuver. Refrigerator, hair dryer and iron in room. Heating and cooling is easy to work from wall thermostat. Coffee morning at front desk. 3 stars over all! Knowing room will be clean and reasonable. Parking is free."