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Reviews of Highfields Motel Toowoomba

4 out of 5
Highfields Motel Toowoomba
10552 New England Highway, North Toowoomba, Highfields, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 346 reviews" "
Rating 8 - Good. 117 out of 346 reviews" "
Rating 6 - Okay. 23 out of 346 reviews" "
Rating 4 - Poor. 6 out of 346 reviews" "
Rating 2 - Terrible. 1 out of 346 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joy

Stayed 3 nights in Jan 2024
Response from Cheryl on 13 Feb 2024
Thank you for your rating Joy.

8/10 Good

Brian

Stayed 5 nights in Jan 2024
Response from Cheryl on 13 Feb 2024
Thank you Brian

10/10 Excellent

Philipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Dec 2023
Response from Cheryl on 13 Feb 2024
Wow great rating Brian, thank you.

8/10 Good

Slade

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Awesome customer service. Room was clean and the bed extra comfy. Didn’t wake once.
Stayed 1 night in Oct 2023
Response from Cheryl on 29 Oct 2023
Wow, thank you for that lovely review. We get told all the time that our beds are comfortable. Look forward to your next visit.

4/10 Poor

Jovie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They said they had upgraded me to a king because they said i paid too much. I went to the king room and the curtain completely come off the brackets. So they changed my room to a double. So from a queen, to a king to a double. Also the breakfast was absolutely terrible. I definitely wouldn't recommend.
Stayed 2 nights in Oct 2023
Response from Cheryl on 17 Nov 2023
Thank you for your feedback

8/10 Good

Creina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
homemade biscuits upon arrival were delicious Mattress unfortunately sagging, uncomfortable and needs replacing
Stayed 1 night in Jun 2023
Response from Cheryl on 2 July 2023
Thank you for your feedback

8/10 Good

REBEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cheryl on 2 July 2023
Thank you

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel very friendly and clean will definitely stay again
Stayed 1 night in Apr 2023
Response from Cheryl on 11 May 2023
Thank you for choosing our Motel for your stay.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel staff was lovely. Property was excellently maintained and room was equipped with all that one needs.
Stayed 2 nights in Apr 2023
Response from Cheryl on 11 May 2023
That's great news .

10/10 Excellent

Alison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find Friendly receptionist Clean & inviting Will stay again
Stayed 1 night in Apr 2023
Response from Cheryl on 17 Apr 2023
thank you look forward to your next visit.

10/10 Excellent

Jones

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was excellent. Had a nice spa bath
Stayed 1 night in Apr 2023
Response from Cheryl on 17 Apr 2023
So glad you enjoyed your stay.

10/10 Excellent

Luke

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and room was great. Would definitely stay again
Response from Cheryl on 5 Nov 2022
Hi Luke, Thank you and we look forward to your return.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and restaurant was sensational.
Stayed 1 night in Oct 2022
Response from Cheryl on 21 Oct 2022
Thank you Craig, Lily's Restaurant is sensational, so glad you enjoyed your stray.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2022
Response from Cheryl on 21 Oct 2022
See you next time Keith :)

10/10 Excellent

nick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Oct 2022
Response from Cheryl on 21 Oct 2022
Awe, that's very nice :)

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Caterina

Stayed 2 nights in Sep 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet country location
Stayed 1 night in Sep 2022
Response from Cheryl on 21 Oct 2022
Yes Peter, we are very lucky out here at Highfields, being such a quiet area. :)

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Enid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
We were visiting family in Highfields so this hotel was perfect great location with all the facilities we needed we will definitely stay again
Stayed 4 nights in Sep 2022
Response from Cheryl on 23 Sept 2022
Hi Enid,Thank you for the great review. Look forward to seeing you again on your next stay.Cheers,Cheryl

4/10 Poor

Donna

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed room in desperate need of update & paint ,furniture dirty & stained outdated ,towels worn ,mould in bathroom tiles,carpet lifting &fraying at joins,curtains hang off curtains rings .
Stayed 1 night in Aug 2022
Response from Cheryl on 2 Sept 2022
Hi Donna, thank you for re-visiting us. We've taken your feedback on board, but it doesn't align with the general feedback.

4/10 Poor

Lindsay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Need to make sure that the airconditioners are in good working order. Having cold air blow on you all night and not being able to turn the airconditioner OFF, is unexceptial
Stayed 1 night in Jul 2022
Response from Heidi on 25 Aug 2022
Always feel free to contact Reception and they can assist you with anything you are having difficulty with.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home made bickies & a lovely smile on my arrival. The bed was so incredibly comfy, Would certainly stay here again.
Stayed 1 night in Jul 2022
Response from Cheryl on 23 July 2022
Thanks, this is your home away from home, we look forward to you coming back

8/10 Good

Celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but handy if needing to in Highfields. Rooms a great size and have everything you need.
Stayed 1 night in Jul 2022
Response from Heidi on 25 Aug 2022
Thanks Celeste we appreciate your wonderful feedback

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Location is perfect especially to get to Toowoomba CBD - 10 mins. Although on the New England Highway - there is no noise. Access - entry and exit, is easy and safe and motel is well signposted. Great parking in covered bays. Staff are warm, engaging and friendly. My single room (double bed) was easily spacious enough for two and well set out; it was clean and very well maintained (definitely not aged nor in need of repair by any means). Breakfast choices are great, and were delivered right on time. Check in and checkout were flawless and expedient and receipt delivered by email. Could not fault the entire operation or the comfort. Would strongly recommend this facility and will stay there again.
Stayed 2 nights in Jun 2022
Response from Cheryl on 16 June 2022
Hi Paul, Thank you, we are so glad you enjoyed your stay with us here at Highfields Motel. We look forward to you coming back to stay with us again. kind regards Rick & Cheryl

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room. Very clean. Light above sink wouldn't turn on. But otherwise a comfortable stay.
Stayed 1 night in Jun 2022
Response from Cheryl on 16 June 2022
Hi Greg, So glad you g=had a comfortable stay. Sorry about the light this has since been rectified. kind regards

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was clean and tidy and the staff very friendly.
Stayed 2 nights in Jun 2022
Response from Cheryl on 16 June 2022
Hi Trevor, Thank you for your nice comments. Kind regards

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Great friendly motel. Clean and would stay again
Stayed 2 nights in May 2022
Response from Cheryl on 16 June 2022
Hi Natasha, We like our motel to be a home away from home, so you feel comfortable. Look forward to your return visit. kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location Great staff. Had a problem with the refrigerator as I had temperature sensitive medicine which they took care of and replaced the fridge the next morning great service
Stayed 2 nights in May 2022
Response from Cheryl on 16 June 2022
Hi Michael, yes it was a bit tricky there for a bit but a new fridge did the trick. Glad you enjoyed your stay with us, please come again. kind regards

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Owner parked in the our car park so we had to parke in some one else park and there where up set and toke it out on me. Also asked for a clean towel after staying 3 days and they still didn't clean or change towels
Stayed 3 nights in Apr 2022

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Spa room, spa didn't work. Just a big bath no bubbles.
Stayed 1 night in Apr 2022

8/10 Good

raymond

Stayed 2 nights in Apr 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, good food at the restaurant. Staff were cheery and very helpful
Stayed 1 night in Feb 2022

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Heidi on 14 Feb 2022
Thank you Amanda, we hope you will stay with us again soon.

10/10 Excellent

Rajneel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt easy and happy to be here. Very convenient parking, close to shops and cafes , quiet nights and pool with spa was great. Thank you.
Stayed 1 night in Dec 2021
Response from Heidi on 14 Feb 2022
So pleased you enjoyed Highfields Motel and our pool and spa. Thank you for such generous feedback.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy checking with very lovely staff. Beautiful layout of room with everything you need for a comfortable stay. Fantastic restaurant and wine selection. Pool area great for a swim before bed. Loved my stay
Stayed 1 night in Dec 2021
Response from Heidi on 14 Feb 2022
Thank you Matthew for such a wonderful review. Hope to see you again soon.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the event that I was attending.
Stayed 1 night in Dec 2021

8/10 Good

Owen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Loyola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room
Stayed 1 night in Nov 2021
Response from Heidi on 16 Nov 2021
Wow Loyola we have the most amazing housekeeping staff and we will pass on your wonderful review.

8/10 Good

Leonie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for what we were in Highfields for.
Stayed 3 nights in Oct 2021
Response from Heidi on 24 Oct 2021
Hey Leonie, we are so thankful of our wonderful position in Highfields and so pleased it assisted your stay.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Sep 2021
Response from Heidi on 24 Oct 2021
Oh Karen you are awesome thank you so such for a wonderful review. Good service is our main aim and pleased you feel we provided it.

8/10 Good

Nell

Liked: Cleanliness, staff & service, amenities
Lovely staff, good location
Stayed 1 night in Sep 2021
Response from Heidi on 24 Oct 2021
Thanks Neil so thankful for your fantastic feedback. Hope to see you again.

8/10 Good

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2021
Response from Heidi on 16 Nov 2021
We have a great location in the hamlet of Highfields, so peaceful. Hope to see you again Glenda.

6/10 Okay

Bernard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well maintained
Stayed 2 nights in Sep 2021
Response from Heidi on 16 Nov 2021
Thanks Bernard.

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except the restaurant where it took more than 1 hour to get the main meal that was not really good.
Stayed 2 nights in Sep 2021
Response from Heidi on 24 Oct 2021
Hey Francis, so pleased you enjoyed your stay but 1 hour in our restaurant is very rare probably booked a table but arrived ahead of schedule and with staff shortages we are well aware not to overbook and intentionally underbook so we can over deliver.

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Aug 2021

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Jacqueline

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Very dirty.
Every horizontal surface was thick with dust including soap dispensers. Grubby toaster. Dirty mugs, one even had a mouth mark still on outside. Erratic in supplying towels etc, each day they either missed a hand towel or face washers. Around carpet edge of whole room was grey with dust build up. Air conditioner remote was putrid. The cleanliness let this otherwise lovely motel down. Long dark hairs on shower floor from the time we arrived until check out.
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay as the staff were friendly and the accommodation was clean, quiet and in a good location.
Stayed 1 night in May 2021