Expedia Verified Review
3 / 5 Okay
Property was a bit run down, some minor imperfections and items missing from kitchen making it difficult to cook on premise. Cleanliness of bathroom was a major issue, and housekeeping simply didn’t attend during our stay. In fact, we had to call and enquire about services, (unfortunate, as housekeeping is advertised as part of your stay) and request extra towels for our two night stay. Initially I was asked to pick up extra towels from reception, (a short walk over the road) and in the end they were unceremoniously dropped off, without collecting used towels and linens. Calling reception and the day spa was difficult, with wait times exceeding 10 mins or the phone just rang out. The Foxtel didn’t work for our first night and a nice manager did turn up late in the day to fix but the clearly worn out nature of the wiring was evident from the lack of test and tag signs on any of the electrical equipment. The microwave needs a clean and the pillows and throw cushions had stains on them. The kitchen wear needs replacing and the frying pan in particular was a very cheap and wobbly one. This could be a luxury stay with some simple investment in clean linen, pillow protectors, towels that had a semblance of softness along with kitchen equipment fit for purpose and a sense of cohesion between the spa and accommodation team. This could be, and maybe once was, so much more.
Hepburn Spa Retreat
A verified traveller stayed at Hepburn Spa Retreat
Posted 5 months ago