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"The staff are just so friendly and helpful. Big shout out to Miracle at the front desk. She was just so kind, pleasant and helpful. A fantastic person and real credit to the hotel."

"Honestly this hotel was gorgeous!! While the location outside was a bit iffy, inside was absolutely gorgeous. Clean, large, comfy! "

"Always a pleasure"

"When I read the reviews for this hotel, I was a bit worried about what it would be like. While the room was expensive at $287 per night and fairly small, we are glad we stayed there. The Executive room has a king size bed, a bedside table, a desk (with 3 drawers that could be used for clothing), one rolling chair, and 2 small closets with 4 hangers in each. The bathroom is small but everything worked fine (it had a nice shower). The carpet could have used a cleaning and the AC unit was really struggling to keep the room cool on an 80 degree day, but the bed was clean and comfortable. I would have loved to have one more chair (even a folding chair) so that one of us didn't have to sit on the bed. The huge attraction of this hotel is that it is 1/2 block away from the west side of Central Park and one block away from the 72nd subway station. Walking across Central Park to go to the Art Museums was great (we walked miles every day) and walking to the American Museum of Natural History was around 10 minutes (the same with Lincoln Center in the other direction). Tons of restaurants surround this area and a grocery & a laundromat are 1/2 block away. Breakfast was fine - nothing fancy. The staff are very friendly and helpful. We stayed for 9 nights & really got to know the neighborhood (which is lovely). If you want a fancy hotel, this isn't it - but it was perfect for what we needed and the price wasn't insane (for Manhattan)."

"One of the most bad experiences I had ever The staff is rude and don’t care and don’t even check If they have aged or no or ketchup or no or even anything you ask for Everybody they are I say the other department go for it Very busy and all tourists come mid s hotel to enjoy in The pool desk was closed although given on the app and I thought that there is pool Even if it’s raining next day it was sunny why they don’t open it !! Or even let us sit on the chairs beside it And I didn’t see even coffe machine That was regret and room smaller than my restroom and view is terrible "

"Excellent property and wonderful customer service."

"Reception and manager of Hotel was unhelpful and very rude"

"Highbridge hotel fit my needs perfectly, offering a clean, quiet room at a great price. The staff were very helpful, making check in and check out quick and efficient. The hotel offers a very good hot buffet style breakfast, and there are plenty of restaurants and bodegas nearby for eating outside of breakfast hours. Pretty convenient access by train, too, if you don't mind walking up and down those Bronx hills."

"Outdated and dingy. The furniture was damaged in the room. There was nothing on the walls as far as decor. The lighting in the room was terrible. We asked for towels and they told us they only had two left. The gym and the laundry facilities were closed by the health department. There was no seating outdoors. The halls smelled of weed and cigarette smoke. We stayed one night and left because we were so uncomfortable and frankly felt a bit unsafe. While we were leaving there were police at the front desk. Who knows why they were there. One can only imagine."