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"We loved having drinks at pool on roof at end of day."

"The staff was genuinely nice and professional. Everyone had a welcoming smile and I really enjoyed interacting with them. The location of the hotel is great for walking around, shopping, and visiting some historical and cultural sites of Ha Noi. "

"Clean and comfortable with great service in the heart of Hanoi. We were very happy with our stay. "

" This hotel feels like home. The staff were so accommodating and made us feel incredibly welcome. Our family of 5 spent 3 nights here. The rooms were superb and the effort the Lotus Boutique team went to for my husband’s birthday on the day we arrived was so special. We would like to make a special mention to Anna and Mia who all left a special impression on us. All the staff were so warm and friendly .We hope to come back and stay at this beautiful hotel again."

" We had a great stay at the Meritel Hotel in Hanoi. The hotel was spotlessly clean with stylish interiors and a lovely atmosphere. All the staff were fantastic, but a special mention goes to Alex and Linh who were especially helpful throughout our stay. Our room was comfortable with a powerful shower and modern design. We also used the in-house spa which was amazing, definitely worth a visit. Breakfast each morning had a great selection and top-notch service. The hotel restaurant is also a great option if you're looking to have lunch or dinner, with delicious food and excellent service. "

"Beautiful place and great service! Good for family as well! "

"Staff are nice and friendly"

"I had an incredible stay at the InterContinental Hanoi. The hotel is stunning, the food is top-notch, and the service is on another level. What really stood out was how the staff went above and beyond when my luggage did not arrive the night before our departure. They met me at the airport, handled everything with calm professionalism, and made sure i was taken care of until the issue was resolved. Truly world-class service. Every part of my stay — from the beautiful room to the amazing dining and attentive staff — was exceptional. I can’t recommend it enough!"

"The hotel staff was professional and courteous, always ready to assist with a smile. They provided timely service, making our stay comfortable and stress-free. Our room was spacious, clean, and well-appointed with modern amenities that enhanced our overall experience. The view from the window was breathtaking, adding a peaceful ambiance to our stay."