Outdoor pool, pool loungers
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Reviews of Army Hotel

4 out of 5
Army Hotel
1A - Nguyen Tri Phuong Street, Ba Dinh Dist., Hanoi

Reviews

8.2

Very good

Rating 10 - Excellent. 71 out of 182 reviews" "
Rating 8 - Good. 73 out of 182 reviews" "
Rating 6 - Okay. 26 out of 182 reviews" "
Rating 4 - Poor. 7 out of 182 reviews" "
Rating 2 - Terrible. 5 out of 182 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Wesley C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetic of The Army Hotel is very classy. Was quite pleased with the room and the staff!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best location in Hanoi Capital. Amazing price Buffet breakfast great Service 10/10 excellent We will be back stay this hotel for our next trip We are lucky and honored to be warmly welcomed by the director and deputy director of the hotel. I would like to thank the team working at Army Hotel Send my best regards to Director and deputy director Best ! Kate
Stayed 5 nights in Feb 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Nice clean hotel 1KM from Old Town
Older hotel outside of Old Town, which meant larger rooms, nice gym and large breakfast area. Hotel is older but was very clean. The only issue we had was the shower water pressure which was very poor, almost unusable. Our friends had the same issue in their room as well so it was not confined to just our room. Overall, nice hotel and nice stay, just hope they can resolve the water pressure issue for the guests.
Stayed 2 nights in Jan 2024
Response from Linh Tran on 26 Feb 2024
Dear Mr.Michael, First of all, we would like to say thank you for your staying with us. Thank you for your feedback, the water pressure was repaired. Hope we till be your choice for your next trip back to Vietnam, Best regards,

10/10 Excellent

Noriko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and beautiful
Stayed 3 nights in Oct 2023

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service
Didn’t know they had airport shuttle bus Was told we couldn’t lay down on sofa but other guest where Picked on for some reason won’t be back
Stayed 5 nights in Feb 2023

6/10 Okay

Verified traveller

Disliked: Amenities
The pool was not available during my stay which was the whole purpose of me booking the hotel.
Stayed 2 nights in Jan 2020
Response from Linh Tran - Front Ofice Department on 30 Jan 2020
Dear our value guest, Warmest greeting from Army Hotel! First of all, we would like to say thank you for your staying with us. We are so sorry that the pool is water changed during your stay. Hope that we still be your choice for next trip and you will enjoy the pool here. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Linh Tran - Front Office Department on 30 Jan 2020
Dear our value guest, Warmest greeting from Army Hotel! We would like to say thank you for your staying with us. Hope that we still be your choice for next trip and you will enjoy the pool here. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Smart hotel with great staff on Reception
The hotel was very smart and clean and the Reception staff were really really excellent. However the restaurant staff were not so good - we had one evening meal there and they were more interested in chatting and larking around or talking loudly on their radios than looking after the customers. The bar staff were downright rude one evening when we wanted a drink at 9.50pm. They said they closed at 10 then switched off the lights and left!! The reason was that they are government employees and cannot work over their allocated time. This was thankfully and respectfully explained to us by the lovely chap on the reception desk who went out of his way to look after us and get us a juice from the restaurant instead. The rooms were lovely and we had a free upgrade too. The breakfast was great especially the porridge and coffee. The pool and gym were top class although the water was quite cold. I had some great swims with it all to myself.
Lovely big pool
Congee porridge - fab breakfast
Breakfast
Breakfast
Stayed 3 nights in Oct 2019
Response from Linh Tran - Front Office Department on 21 Nov 2019
Dear our value guests, Warmest greeting from Army Hotel! First of all, we would like to say thank you for your staying with us. We are so sorry about the experience you got with our staffs at Food and beverage department. Your comment is highly appreciated to improved our service. Wish we still be your choice for your next trip. If you need any further assistance, please do not hesitate to contact us. Best regards,

10/10 Excellent

HANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel is
Goog room. Nice sevice. Excellent staff
Stayed 1 night in Sep 2019
Response from Regards, Linh Tran - Front Office Department on 8 Oct 2019
Dear Ms. Hanna, Warmest greeting from Army Hotel! First of all, we would like to say thank you for your staying with us. We are happy when get your feedback. Wish we still be your choice for next trip. Best regards,

10/10 Excellent

YU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Regards, Linh Tran - Front Office Department on 8 Oct 2019
Dear Mr/Ms. Yu, Warmest greeting from Army Hotel! First of all, we would like to say thank you for your staying with us. We would like to inform that we are happy when get your feedback. Wish we still be your choice for next trip.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great for all ages. Very friendly and hekpful staff. Bar and restaurant prices are great. Breakfast was lovely. Hotel is central to all conveniences
Stayed 7 nights in Sep 2019
Response from Linh Tran - Front Office Department on 5 Oct 2019
Dear value guest, Warmest greeting from Army Hotel! We would like to say thank you for your staying with us. We are very happy when get your feedback. Our service is still improved better. Wish we still be your choice for your next trip. If you need any further assistance, please do not hesitate to contact us. Best regards,

8/10 Good

Melvyn, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities were in good condition. Location of hotel was within walking distance to Old Quarters (15 mins).
Stayed 4 nights in Sep 2019
Response from Mai Khanh - Front Office Department on 19 Sept 2019
Dear Ms. Melvyn, Thank you for the good comments! We hope to have a chance to see you again soon! Regards,

6/10 Okay

Verified traveller

Business traveller, Travelled with group
No comments, just okay for couple days stays or overnight not recommend for longer staying.
Stayed 2 nights in Aug 2019
Response from Linh Tran - Front Office Department on 2 Sept 2019
Dear our value guest, Warmest greeting from Army Hotel! First of all, we would like to say thank you for your staying with us. May I have your comment to improve our service? We are looking forward to hearing from you? Best regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I got sick from the breakfast. And then when I went to leave they forgot to call the car I had prepaid for to the airport. Ended up leaving 15 minutes late in a taxi.
Stayed 2 nights in Aug 2019
Response from Linh Tran - Front Office Department on 5 Sept 2019
Dear our value guests, Warmest greeting from Army Hotel! First of all, we would like to say thank you for your staying with us. We are sorry for the bad experience you got. Your comment is highly appreciated to improve our service. Wish we still be your choice for next trip. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location is right in the middle between old town and representative side so I walked alot. Very good service all around the hotel. Never had the pool service person coming with a towel towards me! Breakfast was ok but could be presented nicer. The only minor complaint/suggestion I have is to find a way to keep the noise of the water pump down - it does not help to keep the door open...
Stayed 2 nights in Jul 2019
Response from Linh Tran - Front Office Department on 1 Aug 2019
Dear Ms. YoungJun, Warmest greeting from Army Hotel! We would like to say thank you for your staying with us. Your feedback is highly appreciated. Sometimes there was problem with water in bath room, and it is under repaired now. Wish we will be your choice for next trip. Best regards,

10/10 Excellent

Nicola, London

Liked: Staff & service, property conditions & facilities, room comfort
Great place - room cleanliness is the only issue
This place is great, we stayed an extra four nights! The pool is fabulous and the staff lovely. We had a problem with the WiFi and toilet hose and they sorted it immediately, no fuss. The breakfast is also very nice, with lots of choice. The cleaning of the rooms could be better. There's was a clump of hair in our room on day one and on day two it had been massaged into the carpet. The other bits of dirt on the floor never even moved. On the penultimate day they said they'd made the room up but they'd just done the beds and water in the room. That being said, we'd stay again because it was so relaxing overall. We wouldn't try the bar again though, we went once, ordered drinks after twenty minutes of waiting and then got ignored when someone new came over and placed an order. We never saw the drinks! Four days later we did get approached and asked if we wanted anything though...
Stayed 2 nights in Jul 2019
Response from Mai Khanh - Front Office Department on 22 July 2019
Thank you for the good rate and the comments! Army hotel will try our best to improve our services. We hope to see you again so that we can have a second chance to serve you better. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about hotel other than the fact that they took all of the weights out of the fitness center the second day I was there.
Stayed 2 nights in May 2019
Response from Mai Khanh on 26 June 2019
Thank you for your comment! It was our mistake not to tell all the guests that all the weights were taken for maintenace in a few days. We hope to see you again soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the bed got smell (oil)
Stayed 5 nights in Apr 2019
Response from Mai Khanh on 26 June 2019
We apologise for that unexpected mistake! Our housekeepers are trying their bests! We hope to see you again! Regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is good. Walking distance to the Old Quarter.
Stayed 5 nights in Apr 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Linh Tran on 11 Apr 2019
Dear Mr. Thomas, Warmest greeting from Army Hotel! We would like to say thank you for your staying with us. Wish we will be your chance for next trip. Best regards,

10/10 Excellent

NayNay, Hanoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay and the hotel and the staff were very informative, friendly and happy to help. Thank you for a pleasant stay.
Stayed 2 nights in Dec 2018
Response from Linh Tran on 16 Jan 2019
Warmest greeting from Army Hotel! We would like to inform that we got your recommendation. Thank you so much for your staying with us. Wish you have a nice day! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very hard bed (Chinese style mattress). Good location. Clean hotel.
Stayed 2 nights in Sep 2018
Response from Linh Tran on 17 Oct 2018
Dear valued guest, Warmest greeting from Army Hotel! We would like to say thank you for your staying here with us. Your feedback is highly appreciated. Hope the hotel will be your choice in next trip. Best regards,

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Linh Tran on 17 Oct 2018
Dear Mr/Ms. Louise, Warmest greeting from Army Hotel! We would like to say thank you for your staying here with us. Your feedback is highly appreciated. Hope the hotel will be your choice in next trip. Best regards,

10/10 Excellent

Sumesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Linh Tran on 17 Oct 2018
Dear Mr/Ms. Sumesh, Warmest greeting from Army Hotel! We would like to say thank you for your staying here with us. Your feedback is highly appreciated. Hope the hotel will be your choice in next trip. Best regards,

10/10 Excellent

Pesah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Good stay overall, very clean, quite and close to the center and the night market. Has mini-market and restautants nearby. All good.
Stayed 3 nights in Sep 2018
Response from Linh Tran - Front Office Department on 10 Oct 2018
Dear Mr/ Ms. Pesah, Warmest greeting from Army Hotel! Thank you for your staying with us in your trip. Your feedback about our hotel is appreciated. Wish we still be your choice for next trip in Vietnam! Best regards,

8/10 Good

karen, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive hotel with lovely swimming pool
Only 10 minute walk to old Hanoi hotel is located near government buildings. Breakfast was very good with a large selection of foods ; streaky bacon fruits ; danish ; eggs cooked to order freshly squeezed fruit juices ; toast cereals and Asian dishes. Great large swimming pool with overhang if it rains - no shade between 12 noon to 2 pm if sun is out . Pool is quiet with occasional non hotel guests paying to use . Pool towels are provided. Spa closed / not in use
Stayed 9 nights in Jul 2018

10/10 Excellent

Ali, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed rooms
Well appointed hotel and room and extremely clean. Excellent breakfast.
Stayed 3 nights in Jul 2018

8/10 Good

Gary1, Colton CALIFORNIA

Liked: Cleanliness, property conditions & facilities, room comfort
Pros: nice property, big rooms, breakfast ok1 Cons: never spoke to us/got the cold shoulder (probably due to them not speaking English)
Stayed 3 nights in Jul 2018

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
Does the job
Positives - location, pool and room size Negative- no hot water in room and then some confusion as to whether they were going to fix it delayed our dinner by an hour. It was fixed in the end. Could do with a deep clean and there are very few plug sockets.
Response from Linh Tran - Front Office Department on 16 May 2018
Dear Ms. Hannah, Thank you for your stay with us. Your feedback is highly appreciated. We are so sorry that you didnot satisfy with our service. Thank to your comment, the service will be improved. We hope that it will be better in your next trip stay with us. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frindly hotel, good service, close to Old Quartet...only difficulty poor knowledge of english language
Stayed 7 nights in May 2018
Response from Linh Tran - Front Office Department on 16 May 2018
Dear valued guest, Thank you four your stay with us. Your commend is highly appreciated. Your staff is improved English level. We hope that it will be better in your next trip you stay with us. Best regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a nice stay and the hotel was clean and staff friendly. Located in a nice area with plenty to do.

10/10 Excellent

Michael, loa angeles, us

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in the good neighborhood
Big hotel with swimming pool near the quiet area. Walking distance to explore president palace, botanic garden & Hochimin museum. A little bit far from the airport express bus station & Hoan Kiem lake. You can enjoy afternoon relaxation in the swimming pool. Most of the staffs were nice & friendly except one of the female front desk clerk. Needs more efforts for room cleaning. They didn’t change bed sheets during whole 4 day stay.
Stayed 4 nights in Apr 2018

10/10 Excellent

Thomas , Sydney

Liked: Staff & service, property conditions & facilities, room comfort
A great way to finish a holiday
The army hotel was my final hotel for my stay in Vietnam and it was a Well presented and Elegant hotel. The rooms are comfortable and cosy but the only downside is the poor Conditions of various items in the room. I had to personally clean all the scum off the shower head so it could freely flow with water and not spray in various directions whilst trying to shower which was a initial inconvenience for my girlfriend. The mould which covered 40% of the walls near the shower was also quite disgusting, But the other 60% of the room was very nice.
Stayed 2 nights in Apr 2018

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great stay, good location & cheap as chips!
Large hotel which based right next to the Army barracks (lots of army in the hotel lobby during the day having meetings and socialising which is interesting to observe). Great location as very very cheap cab ride to District 1 which is where all of the restaurants and nightlife is. WARNING - If you don’t like hard beds do not stay here - beds are firm (my friend described it to be like sleeping on rocks). The rooms however are large, spacious and have an excellent bathroom with complimentary shampoos etc which are replenished every day. Large selection for breakfast - omelettes and eggs to order, rice, noodle soups, breads, pastry’s, fruit and even fried snakes head! The price that you pay is so good at this hotel I would definitely come back!!!! The only 2 negatives were the Room Service (very little choice and the 1st two options we requested were unavailable), and also the hotel restaurant wasn’t great, food we had here in the evening upon arrival was not good! - lots of better places in the area within a 10 mins stroll. Also had a good pool which only the westerners appeared to use. Front desk staff helpful. They arranged private transfers for us both ways. Return airport run was $20 whilst pick up $30 due to waiting costs for driver etc. Return can can be called for $15 but most of the local cabs are very small so if you have a lot of luggage you won’t fit. I will definitely return to the hotel and highly recommend it!

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of Holiday
Good value 4 star hotel about 20 minutes walk from the centre of the old quarter Rooms are large and spacious as is the bathroom and shower There is a decent gym and nice swimming pool but it is icy cold, during my stay at the end of March I usually had the pool to my self. The public areas of the hotel are very comfortable and relaxing. The spa that is advertised does not exist although it appears some of the staff are unaware of this. I would request a top floor room if possible as the views from the lower floors are limited. Parts of the hotel need a little updating in its decor Any body who wants a very good hotel with good amenities at a reasonable cost compared with others of a similar standard in Hanoi should certainly consider the Army Hotel.

8/10 Good

Taweewuth, bangkok Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Army hotel is a nice hotel in hanoi.Ecomy price and clean .The location is good and not far from downtown.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Bed is bad, room is old but breakfast is fantastic
The room was not as good as I would have expected for a 4-star hotel. The design was old and the bed was too hard for me that every morning when I woke up I felt pain in my back and neck and I needed to go to massage for 3 days in a row to relieve the pain. The breakfast however is a pleasant surprise. Many choices of food and it was spacious. I like the rice noodle section the most. Very tasty! It reflects the local taste of "Pho". That's how they call it. I would not return to this hotel as I think at this price I would have expected a more comfortable room but location wise it is fine. Within walking distance (10-30 mins) to almost all major attractions
Stayed 4 nights in Dec 2017

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a Go
Very comfortable hotel, staff very helpful. Pool area quite nice with a big pool and good seating. Breakfast was good but not great. Location within walking distance of most of Hanoi's attractions (Mausoleum, military history, citadel, fine arts, & Temple of Literature). Also near places selling Ha Bia or fresh beer - at US $ .20 ( 5000 d) for a large mug it's the best reason for going to Hanoi. Price wise seemed a good deal.

10/10 Excellent

Mikael, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Overall great. Got nothing bad to say.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and good buffet breakfast.
Overall this hotel met our needs, and we were satisfied with our overall stay.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Good modern hotel, shame about the staff
Great new hotel but the staff/service lets them down. So many minor things that would turn this place around...slow replying to email for airport transfer, doorman that doesn't assist on arrival, cold and clinical check in, rude staff at times.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Vert nice pool (but still cold in early March). Rooms on the 4th floor could be noizy in the afternoon (club on the 3rd floor). Staff was very helpful.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Away from all the chaos but still within walking distance of it all.

10/10 Excellent

Didzis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location with going out options
Breakfast was a big reason for the high rating. Good variety of food and good morning drinks. Appreciated custom omelettes.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis.taxi £1to £2 any were in the area
It's an oasis,5star for £120 for 3nights.great breakfast,had two evening meals very good . would recommend.