Top Hotels Near Go Grand Outlet Riviera Maya in Cancun from AU$80

"We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and many others. We were disappointed that we had to pay extra for some of the activities, like bowling, the arcade and laser tag but we tried them and we really enjoyed them. The biggest disappointment was for our girls because the kids club was not what we were expecting. The schedule was not flexible and had the kids outside all morning. It seems fine, but did not allow a break from the sun for the kids. They were not permitted to choose activities like past resorts. You either did what was on the schedule or not. Their trampolines were broken during our entire 6 day stay. And there were no toys to play with, just the indoor playground. They did enjoy the art class each day. But that was for one hour and we had to wake up early to sign up for it. The hardest part for parents is the 2 hour “family hour” everyday. It is supposed to be a time for families to come in and play with their kids. But in reality, no one wants to sit and watch their kids play at a kids club. It was empty. "

"Hotel is well maintained. Nice pool area. Comfortable room and bed. A pleasant place to spend our last night prior to an early morning flight home. "

"We stayed at Sunrise and The Grand. Things I wished I knew before going. There are multiple restaurants and activities (I.e. bowling) but you need to book reservations on their app. However , everything is always fully booked. Even when you first check in. What good are 15 restaurants and a bowling alley if you can’t access them. When we did get into restaurants with the help of a manager they were 3/4 empty. Very frustrating. The staff will aggressively sell you on the vacation club. This also means calling your room at 8 am multiple times to schedule sales pitches. The beach is covered in seaweed and the water is brown. (Not their fault but be aware if you are expecting a beach vacation) the pools and water parks at both facilities were great. "

"Moon Palace is amazing! Super safe. The only thing that did not like was the marketing staff trying to enroll us in different staff. "

"The staff made our experience a true dream vacation!"

"Excellent value for money! "

"The entire facility was clean and enjoyable. Booking through Expedia allowed us to utilize the Expedia Helpdesk which was very helpful to my husband and I. Yael provided us her whatsapp contact info and told us to reach out with any questions or concerns. She replied promptly and was always kind with a smile. She resolved issues like tv malfunction and a leak under the sink in our room. Yael made our stay memorable, and we will definitely be returning to this property."

"Resort was amazing Ivonne really helped us enjoy our vacation so much couldn’t put into words how much she helped us with during our stay and genuinely showed compassion with what we needed. "

"The resort was very clean & beautifully landscaped. The staff was incredibly friendly & attentive. Wonderful resort!"