Top Hotels Near Grand Outlet Riviera Maya in Cancun from AU$87

"We stayed at AVA Resort Cancun and unfortunately our experience was disappointing, which is why I’m giving it 2 stars. The restaurant food quality was very poor — about 2/5. Many meals lacked flavor and consistency, which was surprising for a resort marketed as luxury. Our trip also started off difficult because our daughter had a high fever (104°F) during the first couple of days. At one point she asked for an apple, so we called room service and explained the situation. Even after telling them she was sick, it took over an hour to receive a single apple. We were also approached about attending a sales presentation to buy into the resort membership. We initially declined, but later agreed after being offered incentives like a free cabana, massages, and discounts on activities. However, the process was very pressured and involved being passed between multiple staff members for most of the morning. Even after explaining our daughter was sick and saying no several times, they kept pushing and suggested service would be better if we purchased the membership. Another concerning moment was finding a spider in a premade salad. When we told a staff member, she simply placed the salad back in the fridge without apologizing. The kids club is also limited, only allowing children 4+ and offering few options for younger kids at inconvenient times. The property is beautiful, but the service and food quality did not meet five-star expectations. Unfortunately, we would not return."

"Excellent value for money! "

"spa was amazing"

"The entire facility was clean and enjoyable. Booking through Expedia allowed us to utilize the Expedia Helpdesk which was very helpful to my husband and I. Yael provided us her whatsapp contact info and told us to reach out with any questions or concerns. She replied promptly and was always kind with a smile. She resolved issues like tv malfunction and a leak under the sink in our room. Yael made our stay memorable, and we will definitely be returning to this property."

"Resort was amazing Ivonne really helped us enjoy our vacation so much couldn’t put into words how much she helped us with during our stay and genuinely showed compassion with what we needed. "

"The resort was very clean & beautifully landscaped. The staff was incredibly friendly & attentive. Wonderful resort!"

"Staff are wonderful and friendly. "

"Very clean and hospitable stay before departure. This is a great relaxing and peaceful location before or after travel to the airport. Highly recommended."

"Room was clean and staff is super friendly. Chose this hotel for having shuttle access 24 hours and it’s close to the airport."