Two Bedroom Apartment
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Reviews of Nightcap at Emerald Star Hotel

3.5 out of 5
Nightcap at Emerald Star Hotel
47-51 Clermont Street, Emerald, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 125 reviews" "
Rating 8 - Good. 59 out of 125 reviews" "
Rating 6 - Okay. 17 out of 125 reviews" "
Rating 4 - Poor. 13 out of 125 reviews" "
Rating 2 - Terrible. 6 out of 125 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice affordable family accomodation
Stayed 1 night in Dec 2023
Response from T. Thompson on 29 Dec 2023
Hi Cameron,Thanks for leaving your review! We're glad you enjoyed your stay!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from T. Thompson on 26 Nov 2023
Hi Matthew,Thanks for the awesome review! We're glad you enjoyed your stay with us and we hope to see you again in future!

8/10 Good

Danny

Stayed 1 night in Nov 2023
Response from T. Thompson on 10 Dec 2023
Hi Danny,Thanks for the rating!

6/10 Okay

Gemma

Stayed 3 nights in Oct 2023
Response from T. Thompson on 26 Nov 2023
Hi Gemma,Thank you for your review - if there is any feedback you wish to provide to us, please do not hesitate to reach out!

8/10 Good

Tina-Louise

Travelled with family
The room was spacious, clean and tidy and the bed was very comfortable. I’d definitely stay there again.
Stayed 1 night in Sep 2023
Response from T. Thompson on 14 Oct 2023
Hi Tina-Louise,Thank you for the awesome review! We're glad to see we could make your stay an enjoyable one and we look forward to hosting you again in future!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location and friendly staff in restaurant. Great meal
Stayed 1 night in Sep 2023
Response from T. Thompson on 23 Sept 2023
Hi Rebecca,Thanks for the awesome review! We're glad you enjoyed your visit and of course our wonderful staff!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Aug 2023
Response from T. Thompson on 13 Sept 2023
Hi Kevin,Thnaks for the awesome review!

10/10 Excellent

Greg and Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from T. Thompson on 13 Sept 2023
Hi Greg and Gail,Thanks for leaving your rating!

10/10 Excellent

Mal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly comfortable beds.
Stayed 1 night in Aug 2023
Response from T. Thompson on 13 Sept 2023
Hi Mal,Thanks for leaving your review! We're glad to see you enjoyed our beds - they are for sure a highlight here!

6/10 Okay

Peter

Liked: Cleanliness, staff & service, amenities
It’s attached to a good pub. Very noisy throughout the night. Parking is terrible.
Stayed 1 night in Aug 2023
Response from T. Thompson on 13 Sept 2023
Hi Peter,Thank you for your review. We're glad you enjoyed the venue on site. We apologise for your experience with our parking facilities and noise levels, please rest assured we take this feedback seriously.

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean, comfortable. The problem was the very loud partying from the hotel - as it was a Saturday night, the noise was understandable but far too loud to sleep for several hours late into the night. Our room was ground floor close to the hotel’s outdoor area.
Stayed 1 night in Jul 2023
Response from T Thompson on 16 July 2023
Hi Natalie,Thanks for leaving your review - we appreciate it. We're sad to see you didn't get to fully enjoy your stay with us! Should you wish to stay with us in future, feel free to note this when booking and we would be happy to accomodate in moving you further away from the general venue. Again, thank you for leaving your feedback!

6/10 Okay

Robert

Disliked: Staff & service
No bathroom in or off the main living area.You could only access the bathroom through the 2nd bedroom.
Stayed 1 night in Jul 2023
Response from T Thompson on 16 July 2023
Hi Robert,Thank you for your review - we appreciate it. Unfortunately, with an older layout, this is something we are still trying to work with. We apologise that this seems to have impacted your enjoyment of our venue! We do hope this doesn't deter you in future. Again, thank you for the feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located and the dining in the restaurant was excellent.
Stayed 1 night in Jun 2023
Response from T Thompson on 16 July 2023
Hi Michael,Thanks for your awesome review! We're glad you enjoyed and we hope to see you again in future!

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, tidy and comfortable but bathroom refinish made shower floor very slippery.
Stayed 2 nights in Mar 2023
Response from T. Thompson on 8 Mar 2023
Hi Peter,Thank you for your review, we're glad to see you enjoyed your stay overall. We appreciate the feedback you have provided and will look into this further.

8/10 Good

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't sure where to find the property, it wasn't very clear. I ended up having to walk in to the bistro who then had to walk me in to the restaurant where I had to wait for a while. It wasn't a drama, it just felt like it took a while to check in and the property not easy to find. Then once we had checked in, it wasn't very easy to find the carpark, perhaps typing out some instructions could help?
Stayed 1 night in Dec 2022
Response from T. Thompson on 1 Jan 2023
Hi Adam,Thank you for leaving your review! We're glad to see you enjoyed your stay with us overall, and we appreciate the suggestion you;ve made; we will see what we can do!

8/10 Good

Anton

Liked: Cleanliness, staff & service
Clean abut noisy outside
Response from T. Thompson on 22 Dec 2022
Hi Anton,Thanks for leaving your review.

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service
Well situated. Good price. Outside looks deceiving rooms very clean.
Stayed 1 night in Oct 2022
Response from T Thompson on 26 Oct 2022
Hi Shane,Thanks for your review! We're glad to see you enjoyed your stay with us, we look forward to seeing you again in future!

4/10 Poor

Kamran

Travelled with family
Disliked: Amenities, property conditions & facilities
We were told by expedia that was a two bedroom unit but it was 1 bedroom. Not happy with misleading ads. Very noisy and people partying in the pub till 3 am. No hooks or anywhere in bathroom to have your towel hanged. Also would be good to have bedside lamp for night time. In all honestly, very disappointed with facility and mis information when booking on Expedia but staff were good.
Stayed 3 nights in Sep 2022
Response from T Thompson on 26 Oct 2022
Hi Kamran,Thank you for your review. We're sad to see your stay with us didn't meet your expectations. Happy to pass on your suggestions to our management team - again we appreciate the feedback you have provided!

8/10 Good

MICHAEL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and attached to a great hotel and bistro. Great value for money.
Stayed 1 night in Sep 2022
Response from T. Thompson on 14 Sept 2022
Hi Michael,Cheers for the fantastic review! We look forward to seeing you next time!

8/10 Good

Walt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the cleanliness. Not enough parking.. some guests weren’t quiet.
Stayed 6 nights in Aug 2022
Response from T. Thompson on 27 Aug 2022
Hi Walt,Thank you for leaving your review. We hope to see you again in future!

8/10 Good

peter

Stayed 1 night in Jul 2022

10/10 Excellent

Vicki

Liked: Staff & service, amenities, property conditions & facilities
My room was very spacious and the staff were fantastic. I would really stay here again next year.
Stayed 3 nights in Jun 2022
Response from T. Thompson on 27 Aug 2022
Hi Vicki,Thank you for the awesome review! We're glad to see you enjoyed your stay and we look forward to seeing you next year!

10/10 Excellent

Mark

Stayed 1 night in Jun 2022

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The meals were great and the staff were good
Stayed 2 nights in Jun 2022
Response from T. Thompson on 27 Aug 2022
Hi Helen,Thank you for your great review!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was equipped with a very comfy bed and smart TV. Very much enjoyed my stay.
Stayed 1 night in May 2022
Response from T. Thompson on 27 Aug 2022
Hi Stephen,Thank you for your great review! We look forward to seeing you again in future!

4/10 Poor

gordon

Business traveller
Liked: Cleanliness
AC very noisy couldn’t turn the fan speed down kept me awake most of the night. Noisy courtyard. Patrons leaving from the pub. No good value.
Stayed 2 nights in Jan 2022
Response from TT on 24 Mar 2022
Hi Gordon, Thank you for leaving your review. We apologise that your experience wasn't up to our usually high standard. Again, we appreciate your feedback.

6/10 Okay

Fiona

Business traveller
Liked: Cleanliness, staff & service, amenities
Adequate
Stayed 1 night in Oct 2021

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Room was OK but bar & dinner service was below par
Stayed 1 night in Sep 2021

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Car park is impossible for cars and trailers. Staff were helpful
Stayed 1 night in Sep 2021

10/10 Excellent

Kaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday.
Great stay with grest staff.
Stayed 1 night in Sep 2021

8/10 Good

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There should of been more water pressure in the showers
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 1 night in Aug 2021

4/10 Poor

John

average room, not a good location
The room was average but there was not enough parking for all the rooms which required us to park away from the main area, in a lane way. The hotel entrance was hard to find and not e\well lit.The location also has a lot of noise from other clubs in the area.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
It was really noisy as patrons at the pub carried on during the night.
Stayed 1 night in Jul 2021
Response from Nikki on 19 July 2021
Thank you for your feedback & bringing this to our attention. This is not up to our high expectations, we are currently working on a noise minimisation plan to ensure our guests have a quiet & comfortable stay. Thank you again for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay there every time I go to emerald
Stayed 2 nights in Jun 2021
Response from Nikki on 19 July 2021
Thank you for your review. We hope you enjoyed your stay here with us at NightCap Emerald Star Hotel

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
When checking in I was asked to pay for my booking again as there was some issue with the payment provided by Expedia. The staff were aware of this before my arrival yet made me spend 2 hrs trying to get the issue sorted. Staff should have contacted Expedia themselves as soon as they became aware. In room info invites you to visit their BWS and enjoy a drink in your room, however no glassware is provided to do so.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Did not like thd lsylit of the rooms. We had a 2 bedrrom apartment but the only toilet was the one in the onsuite which could only be accessed by going through 2nd bedroom. Also it would have been nice to have toilet paper supplied as this is expected in any accommodation. Would not reccommend this place to anyone and would not stay there again.
Stayed 2 nights in Apr 2021

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
An overnight stay which was quite good. One annoying aspect about the hotel was the sports bar with a variety of sports on screens but the only sound was music coming through the overhead speakers. Other than that it was a nice stay in Emerald.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room wasn't very clean and we realized they had only given us 3 towels not 5 once we were ready for a shower.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and check in was fine. We had 3 issues, the outside light controlled by the adjoining room lit up our room even past the curtains so it was a bit to bright to sleep. The aircon was way too small for the room( im saying maybe 27 degrees inside when its 32 outside and thats after removing the blocked aircon filter). The bathroom is tiny to the point where the towel rail is directly besides the toilet bowl. Had a decent size TV and usb ports in some of the power points which was nice. Comfortable Mattress and linen.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Floors were so dirty my kids and i had to wear shoes
Stayed 1 night in Jan 2021

8/10 Good

James, Warwick, QLD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and everything available. It was small. Town water is obviously bore water so you need more available drinking water.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Room was good paeking was good hotel staff friendly
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bed was very comfortable. The tv and air con were great. There was a dead cockroach on the floor and some long black hairs and crumbs/ dust around the room. Service was friendly and the restaurant had a great spaghetti bolognaise which I had for dinner. Our room was next to the pub so it was a bit noisy at night.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location. Good bistro. Comfortable room.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and very convenient. Was a bit noisy until 11pm but that’s to be expected
Stayed 1 night in Dec 2020

10/10 Excellent

Peter, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a reasonable tarriff the facilities were tops, and convenient just behind the hotel for meals etc.
Stayed 1 night in Dec 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Jayne, Yeppoon, Qld

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Would definitely stay here again.
Stayed 2 nights in Nov 2020