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"I reserved a premium room with an ocean view. Not knowing it was on the 3rd floor, we asked to change to a lower floor as my husband could not climb 3 flights of stairs. The manager immediately changed us to a ground level room but with no balcony nor ocean view. The room had a musty smell. It was not comparable to the premium room. He could not provide any other room at that time as they were fully booked. He refunded me a small amount but did not cover the money I lost for the cost of a premium room. The other issue is that street vendors played loud music until late at night. The manager and staff were friendly and understanding. Our stay was still pleasant but I was disappointed that we didn’t get what initially paid for."

"A"

"very professional staff and cread customer services"

"Good location, in the middle of tourist area, quite clean, friendly staff, breakfast was OK, but not great, AC system old and noisy."

"We enjoyed our stay at Hotel Caribe in Merida, Mexico. Location is very convenient to the cathedral, the central square, and all the downtown areas.The staff were friendly and helpful and we enjoyed the breakfasts and swimming in the rooftop pool. The property is an old catholic high school converted into a hotel years ago. The courtyard is very pretty with two Mamey fruit trees and a fountain. The rooms could use some freshening (paint) and cleaning especially the tile headboard area behind the beds. "

"Clean room; great location; free parking "

"Excellent location, great friendly staff, very clean, updated rooms, very good breakfast buffet. "

"The location was great, right on the Paseo. The hotel was generally clean. We were given a wheelchair accessible bathroom, which we had requested, and that was helpful. Unfortunately, the water never got hot and the shower flooded the bathroom. The cafe downstairs did have excellent croissants, though. "

"Great hotel"