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"All good "

"This is a perfect place to disconnect and recharge, does have wi-fi if you can't live without it. The staff extremely cordial and attentive from the moment I stepped into the property,the restaurant staff was just as attentive prompt. The Hacienda has a rustic touch with a modern aproach, only five minutes outside of Izamal which makes it a perfect location. The Spa massage was phenomenal, will definitely stay here again when in the area."

"Es un hotel perfecto para quedarse una noche si vas a visitar las ruinas de Chichén Itzá. Modesto pero muy limpio. Las camas duras pero el baño bien, A/C bueno, toiletries. Buen desayuno que es incluido. Rico café y el persona amable."

"The setting is genuinely remarkable — colonial architecture wrapped in dense jungle gardens, with a beautiful pool and staff attentive enough to pull you aside and show you a nesting owl. That kind of place-specific magic is hard to manufacture. But the experience has real rough edges. The rooms feel dated relative to the price point, and the walls are thin enough that you'll know your neighbors intimately. More frustrating: several sources still describe direct access to the Chichen Itza archaeological zone, which no longer exists — worth knowing before you book. Small operational failures compounded this: taxis requested but not followed through on, and notices about outside food and drink posted with a tone that doesn't match a property at this price tier. The restaurant leans expensive, particularly for wine, which matters more here than it would in town given how far you are from alternatives. The birdwatching program looks excellent, but was booked for the time that worked for us. Book early or confirm availability on arrival. Thin walls, but rooms are spotlessly clean. If the grounds and atmosphere are your priority, you'll find them here. Come with adjusted expectations on the rest."

"Bathroom got clogged easily but this is apparently a problem in all the hotels I stayed at in Mexico. The staff were quick to fix it. Becareful walkkng/running on the floor tiles after you exit the pool because I slipped just by walking. It’s a beautiful villa and close to Chichén itza See my video walk thru at night: https://youtube.com/shorts/sHQYpqgSZr0?si=o9Y0N2oImAMW_PVL "

"Wonderful. Friendly and kind staff. So beautiful gardens and all the rooms have a unique lovely decoration. The Pool, wow! Confortable bed and nice furniture. Good breakfast. We really enjoy our stay!"

"The room was big , and very basic but for what we wanted, it was okay. It’s not far to walk to the main road where there are restaurants. We were able to park the car behind the gates two of the three nights that we were there , which helped. "

"Lovely, clean, Mayan-inspired rooms and a helpful team! The location is a bit out of town and I don’t recommend walking there at night due to a few reactive dogs in the neighborhood, but that’s not the hotel’s fault, just something to be aware of!"

"Very clean, staff was attentive and helpful, nice pool "