Desert Hills Hotels, Las Vegas

"The breakfast to be honest wasn’t good"

"Well wasn’t picked up without tremendous confusion. So drivers act like everyone knows where to go. Pick up the driver wouldn’t get out of car and we was 10 ft from the car at location we was told to go too. Hotel well check-in was a complete crap show. Check in at kiosk and then told to go to front desk. Now didn’t see sign with front desk on it so after 5 trips back and forth asking questions and waiting in line the priority area was open so went asked them and her e lady said she would help me but she was getting off work and wouldn’t get paid . She sent me to the lady at guest check in and that lady said if I wasn’t a gold member then I had to wait in the line just like everybody else does which we already had twice. We went to the line and there was a lady that asked me if she could help me and I told her what was going on and she said no go right over there and you could make your keys right from your phone so that’s what we did went to our room. So every time we would go somewhere in the daytime it smelt like sewer. Also we never put a sign on our door and never got fresh towels. Sheets changed. Nothing done at all in our room no cleanup no fresh cups. very poor service. So then going to get picked up to go home from the hotel which was told would be picked up in the front doors where we got dropped off by the same person. It was a different person and he said royal Towers. Was not aware of two different areas would not come to us. We walked to him he left us. "

"great location on the strip"

"Amazing pool options with a great suite. Only downside is self parking is a long walk away from the entrance to the rooms "

"Never shopped, casino tight "

"Clean room staff professional "

"The cleanliness of the hotel is one of the main reasons. On the first day, when we went to take a shower, the drain was clogged and the water flooded the tub. The towels were dirty and smelled bad, and during the three days we stayed at the hotel, they didn’t clean the room until very late (5 pm), even though we had been requesting housekeeping since 9 am. The noise was unbearable."

"Won’t go back! I did not watch any movies in the hotel room but they charged me 14.99 for the movie fee! Unbelievable!"

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