Colonia Emiliano Zapata Hotels, Cozumel

"Room was clean. Wish AC would go lower"

"rooms were very clean, food was good, bars were also good. staff could not do enough for you- very satisfied."

"No complaints at all! Went for my daughter’s sweet 16 and they treated her so good! 10/10 "

"Clean rooms, very nice resort and excellent staff "

"The property was very well kept. Plenty of chairs by the pool and ocean. Staff was friendly and helpful."

"Rooms are big, clean and nice. Staff is HORRID! My check experience was absolutely terrible. The lady checked me in was rude and barely knew any English. She had me waiting for good 20 min to finish counting her cash register. Her priorities are all messed up. Didn’t even acknowledge my arrival with an eye contact. Totally horrible. I barely understood what she said and just wanted to get away from her asap. Buffet staff are hit or miss. My last day breakfast @7 am on Friday March 27th, the host rolled her eyes cause I asked her to sit me closer to buffet due to discomfort. Place was empty anyway. When I asked her why would u do such a thing, she lied about something getting into her eye. Entertainment team tries hard but no experience at all. Bunch of kids spending more time socializing with each other rather than the guests. Food was mediocre at best. The smoothie bar at breakfast was great. Not a lot of healthy protein options. I don’t drink so I can’t judge on alcohol. Night shows are not bad. Some are good actually i.e fire show. Room service don’t pick up after midnight even though menu says otherwise. Most first are Canadian and are super nice. Beach is nonexistent. Small and full with seaweed. Smell is bad. Would I go back? Had the staff been nicer, I probably would consider. But as is, absolutely not. That rolled eye experience on my last day was horrendous. "

"A fantastic resort with tons of amenities, helpful and friendly staff and the best food. Would absolutely recommend "

"Amazing grounds - lots to do especially for the kids! All of the à la carte dinners we have tried were all very delicious! Definitely recommend it and most likely will return!"

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."