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"Historical and beautiful with staff to match. A must stay."

"Clean, very well kept and excellent amenities"

"Staff were great but bathroom was not clean. Stains on sink and on toilet which let it down"

"Comfortable room "

"Kind front staff, nice location on Katoomba's main street, easy access to Echo Point and walking trails. proximity to a big supermarket"

"3 bed deluxe room booked for two nights, arrived after 4PM room was not cleaned or made up, told them and given a 1 double bed room which was very small and unclean, shower leaked as door not fitted correctly mouldy seals on fridge mouldy wall near exhaust fan, in general needed a good clean and some repairs, access from the motel to the hotel was by either by a pretty steep stair case or a pretty steep incline which would be unsuitable for frail or disabled people. Staff was nice and friendly definitely would not stay there again. Views were very nice which would have been an excellent bonus if the room was what was advertised and what we paid for. Overall very disappointing."

"Felt like we were in steerage on the Titanic."

"Outstanding views nearby, and good coffee etc not too far away. Centre of town about 12 to 14 minutes walk. Room and facilities are recently renovated to a high standard. I would choose to stay here again."

"The staff were friendly and helpful. Found an issue with the fridge. Water everywhere and not cold. It was cleaned up quickly but during the night it was evident that it had been turned down by previous guests as it was super noisy. Bedding was very fresh as usual and comfortable mattress but the net curtains needed a turn in the washing machine. Bit of black mould on them. "