2 outdoor pools, pool loungers
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Reviews of Cairns Queenslander Hotel & Apartments

4 out of 5
Cairns Queenslander Hotel & Apartments
267 Lake Street, Corner of Lake & Charles Street, Cairns North, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 363 out of 1000 reviews" "
Rating 8 - Good. 464 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Great, affordable hotel for travelers not wanting to break the bank with lodging. It’s fairly quiet (I know because I’m a light sleeper and has no problems). In fact the twin beds pulled together to make a king were quite comfortable. Odd that the room key is also the only way to turn on power to your entire room. So no charging anything or leaving the AC unit going while you’re out and about with key in hand. Didn’t partake of the Thai restaurant on property, but it sure looked popular. Great location if you don’t want to be in the middle of the CBD but want to walk there for restaurants, shopping, etc. (do walk the Promenade).
Stayed 3 nights in Feb 2024
Response from Reception on 14 Mar 2024
Thank you

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable and clean. Staff were excellent. Close to hospitals and shops
Stayed 3 nights in Jan 2024
Response from Reception on 14 Mar 2024
Thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The toilet paper holder was is not suited for the toilet roll, Otherwise all is fine Jimmy Mann
Stayed 1 night in Jan 2024
Response from Reception on 14 Mar 2024
Thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find great to eat
Stayed 1 night in Dec 2023
Response from Reception on 14 Mar 2024
Thank you

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service
Very clean and convenient location. Yummy restaurant onsite too :)
Stayed 1 night in Nov 2023
Response from Reception on 5 Dec 2023
Thank you.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Budget hotel with comfy bed and nice shower
Stayed at the Hibiscus suit which was nicer than the Orchid since you get a sink, cookware and microwave if you need one. It was also brighter than the Orchid which has dark furniture. If you want a fancy hotel stay elsewhere, this is a budged hotel. The bed was very comfortable, I'm very picky and need a soft bed. The shower is big and spacious with a rain shower head. They have gated parking which was nice. The location is ok kind of far to walk downtown so we would park closer and then walk unless we just drove into downtown. House keeping didn't do much cleaning.
Stayed 7 nights in Nov 2023
Response from Reception on 23 Nov 2023
Thank you.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from Reception on 30 Oct 2023
Thank you.

8/10 Good

Lyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for my purposes, and price was affordable. Overall room presentation was clean and comfortable if showing some age. As with all humid locations, attention to mould in the bathroom could be better, but evrrything else spotless.
Stayed 1 night in Oct 2023
Response from Reception on 16 Oct 2023
Thank you

6/10 Okay

Stephen

Travelled with family
Clean and comfortable
Stayed 2 nights in Sep 2023
Response from Reception on 9 Oct 2023
Thank you

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for my 1 night stay close to Cairns airport only a £10 taxi ride which considering there’s no public transport it’s ideal. Hotel is a little older so facilities are a little dated but overall very cleans comfortable. Eat at the Thai restaurant at the hotel great food.
Stayed 1 night in Sep 2023
Response from Reception on 2 Oct 2023
Thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money.
Stayed 5 nights in Sep 2023
Response from Reception on 27 Sept 2023
Thank you

10/10 Excellent

Siobhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great customer service, large clean room, really handy having the washers and dyers and airers on each level as we had washing to do. There is a toaster, cutlery, crockery all in the room, a nice touch to have a cold jug of water in the fridge ready. We have paid a lot more to stay in “nicer” hotels but we absolutely loved this one, I would absolutely stay here again!
Stayed 1 night in Sep 2023
Response from Reception on 25 Sept 2023
Thank you

8/10 Good

Glenys

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from reception on 25 Sept 2023
Thank you

8/10 Good

Alan

Liked: Cleanliness, staff & service
Shower limited hot water,an pressure
Stayed 1 night in Sep 2023
Response from Reception on 20 Sept 2023
Thank you.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though we were there for only one night, the location was ideal before we headed north to Port Douglas. We were able to enjoy a quick meal at Fin,Fin and then head to our room. The bed was comfortable and firm, which suited us.
Stayed 1 night in Sep 2023
Response from Reception on 19 Sept 2023
Thank you.

8/10 Good

Marian

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reception on 18 Sept 2023
Thank you.

8/10 Good

FRANCES

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Well kept, tiday and clean. Spacious rooms.
Stayed 2 nights in Sep 2023
Response from Reception on 18 Sept 2023
Thank you.

8/10 Good

Andrew

Liked: Cleanliness
8 day stay. Most of the staff were terrific but one was very rude to me twice and I wanted nothing further to do with him. The first room I had was on the ground floor and was very noisy with people walking past all the time. It also had a blocked drain and smelt musty and mouldy. I requested a change which the staff happily did and the 2nd room was much better - quieter, cleaner and brighter.
Stayed 8 nights in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you.

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained. Staff friendly and helpful.
Stayed 4 nights in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Close to CBD, clean, Bed and linen good, quiet, restaurant good
Stayed 2 nights in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

8/10 Good

Christiane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff. Thai restaurant adjacent to hotel had excellent food. Can’t do much about airplane noise or lack of soft furnishings to dull noise from adjoining and overhead rooms. Okay vale and expectation for money paid
Stayed 1 night in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, around a 25 minute walk from the centre of Cairns down the esplanade. Staff are extremely helpful and friendly. Our room was great, had shampoo and conditioner and fresh towels every day. There are 2 pools, laundry facilities and a carpark. On our last day we checked out early for a snorkelling tour. Staff held our luggage and there were showers available when we returned for us to freshen up before our flight
Stayed 4 nights in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

4/10 Poor

John

Stayed 1 night in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

8/10 Good

Camila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Reception. on 4 Sept 2023
Thank you

10/10 Excellent

Meredith

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager had a great sense of humour and handled our difficult check-in with ease.
Stayed 1 night in Jul 2023
Response from Reception on 9 Aug 2023
Thank you.

6/10 Okay

Vincent

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very average accommodation. The room badly needs an upgrade. All the furniture is past it’s used by date. The air conditioning didn’t work, Just blew cold air. Bathroom door and wall has water damage. Shower dirty. Lining under bed coming away. Food under couch cushions. For what we paid it was very disappointing
Stayed 1 night in Aug 2023
Response from Reception on 9 Aug 2023
Thank you.

8/10 Good

Graham

Travelled with partner
Liked: Amenities
Good but the toilet seat needs repairing
Stayed 1 night in Jul 2023
Response from Reception on 9 Aug 2023
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable accommodation
Excellent comfortable accomodation at north cairns. fifth stay there
Stayed 4 nights in Jul 2023
Response from Reception on 9 Aug 2023
Thank you.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Check in was fast with a friendly smile
Stayed 1 night in Jul 2023
Response from Reception. on 24 July 2023
Thank you.

8/10 Good

Jason

👍
Stayed 4 nights in Jul 2023
Response from Reception. on 13 July 2023
Thank you

8/10 Good

Ben

Stayed 1 night in Jul 2023
Response from Reception. on 27 July 2023
Thank you

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints to be voiced.
Stayed 1 night in Jun 2023
Response from Reception. on 29 June 2023
Thank you.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Mireia on 14 June 2023
Dear Lynette,Thank you very much for your review. We are looking forward to your return.Kind regards

8/10 Good

Jo

Travelled with group
Liked: Cleanliness, staff & service
All good
Stayed 8 nights in May 2023
Response from Reception. on 5 June 2023
Thank you.

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Great to have 24 hour reception. Great value for money.
Stayed 5 nights in May 2023
Response from Reception. on 31 May 2023
Thank you.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service excellent Thai restaurant
Stayed 1 night in May 2023
Response from Reception. on 24 May 2023
Thank you.

10/10 Excellent

Rusha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the regular Motels my family and I enjoy staying at, highly recommend 😊👍
Stayed 2 nights in May 2023
Response from Reception. on 22 May 2023
Thank you.

10/10 Excellent

Aaminah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a short weekend trip. Late night check-in was easy and our room was quiet and clean and spacious. Nothing fancy, but a perfect place to rest at night when we had a full itinerary planned during the day. Would stay again when visiting Cairns on holiday.
Stayed 2 nights in May 2023
Response from Reception. on 16 May 2023
Thank you.

8/10 Good

Rosalind

Stayed 2 nights in May 2023
Response from Reception. on 5 June 2023
Thank you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go To N Brisbane
Stayed here before. Will stay anytime I’m n Brisbane.
Stayed 4 nights in Apr 2023
Response from Reception. on 24 Apr 2023
Thank you.

6/10 Okay

Teneal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good locations, nice tidy room. Has to be the most uncomfortable bed I’ve ever slept on though..
Stayed 2 nights in Apr 2023
Response from Mireia - Front Office on 15 Apr 2023
Dear Teneal,Thank you for taking the time to review us and specially for mentioning our good location and tidy rooms. We are looking forward to welcoming you in the near future.Kind regards

10/10 Excellent

Riina

Stayed 2 nights in Mar 2023
Response from Reception. on 29 Mar 2023
Thank you

8/10 Good

Soi Tak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is indeed a place to stay while you prefer an accommodation in Cairns North.
Stayed 2 nights in Mar 2023
Response from Reception. on 13 Mar 2023
Thank you.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back to stay
Stayed 2 nights in Feb 2023
Response from Mireia - Front Office on 5 Feb 2023
Dear Robert,Thank you very much for your lovely review. We are looking forward to having you back at out tropical accommodation!Kind regards,

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked most aspects
Stayed 1 night in Jan 2023
Response from Mireia - Front Office on 1 Feb 2023
Dear WilliamThank you for your lovely review. We are glad you enjoyed your time at our tropical accommodation and we are looking forward to welcoming you in the near future.Kind regards

4/10 Poor

Ben

Stayed 1 night in Jan 2023
Response from Reception. on 7 Mar 2023
Thank you.

8/10 Good

Asle

Travelled with family
Liked: Cleanliness, staff & service, amenities
A nice place to stay. Close to the beach, nice and quiet.
Response from Mireia on 12 Jan 2023
Dear Asle,Thank you very much for your lovely review. We are looking forward to welcoming you in the near future.Kind regards,Reception

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bedroom apartment was clean and and well appointed. Great value
Stayed 1 night in Jan 2023
Response from Reception. on 9 Jan 2023
Thank you.

6/10 Okay

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property overall was a good place to sleep clean and had laundry machine that we could use. It took coins but the front desk would exchange bills for coins easily. The wifi in our room was very spotty but worked on the rest of the property. They did oferr to move us but we declined. The water heater would go in and out of cold to hot over and over making showering difficult. Staff was friendly and helpful though to all our needs. They sent a service person to address issues.
Response from Mireia - Front Office on 7 Jan 2023
Dear Tim,Thank you very much for taking the time to leave us a review and for mentioning our cleanliness and helpful team. We are glad to read overall you had a pleasant stay and our hotel met your expectations. We look forward to welcoming you in the near future.