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Pullman Reef Hotel Casino

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Luxury
5.0 star property
9.4

Exceptional

Serene ocean views with rooftop luxury

Ocean-view rooms offer breathtaking vistas of the channel, creating a serene atmosphere. Enjoy the rooftop pool, convenient access to the Convention Centre, and casino perks.

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$279
includes taxes & fees
24 May - 25 May

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About this property

Pullman Reef Hotel Casino

  • Luxury family-friendly hotel near Cairns Esplanade
  • Reef Fleet Terminal is located near Pullman Reef Hotel Casino, which provides a casino, a rooftop terrace and a coffee shop/cafe. Hit the jackpot at this hotel with amenities such as 455 slot machines, a casino VIP room and 38 casino gaming tables. For some rest and relaxation, visit the sauna. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Fusion cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • Other perks include:
    • An outdoor pool, along with free cabanas and sunloungers
    • Limo/town car service, cooked-to-order breakfast (surcharge) and valet parking (surcharge)
    • An electric car charging station, express check-out and express check-in
    • Babysitting (surcharge), evening entertainment and a lift
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 128 rooms offer comforts, such as 24-hour room service and pillow menus, as well as thoughtful touches, such as air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Childcare services and free infant beds
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with Jetted bath and designer toiletries
    • 42-inch LCD TVs with premium channels
    • Balconies, electric kettles and ceiling fans

Awards and affiliations

  • Eco-certified property
  • This property participates in Ecotourism Australia Sustainable Tourism – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately AUD 39 per person
  • Self-parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Frequently asked questions

Does Pullman Reef Hotel Casino have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM to 10:00 PM.

How much does it cost to stay at Pullman Reef Hotel Casino?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Pullman Reef Hotel Casino on 24 May 2026 start from AU$279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pullman Reef Hotel Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Pullman Reef Hotel Casino?

Self-parking is available for AUD 12.00 per night. Valet parking is available for AUD 20.00 per night.

What time is check-in at Pullman Reef Hotel Casino?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Pullman Reef Hotel Casino?

Checkout is at 11 AM.

Where is Pullman Reef Hotel Casino located?

This family-friendly Cairns hotel is located on the waterfront, just steps away from Reef Hotel Casino and Cairns Esplanade. Esplanade Lagoon and The Cultural Place are also within 10 minutes. Cairns Station is 16 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

9.6

Location

9.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 725 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 40 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

Reviews

Verified

8/10 Good

Myrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious room, great location, good breakfast.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, friendly staff. Really enjoyed.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking diatance to the harbour with lots of restaurants. Friendly staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ANDREW Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms very clean and comfortable
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Davoud

Liked: Cleanliness, property conditions & facilities
Excellent hotel, excellent staff and excellent location.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities
The staff were very helpful rooms clean recommended
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities
Great location, staff were all friendly and our suite was amazing, highly recommend!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

HUGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Level 4 had a spa bath and view of the treetops and mountains
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful from check in to check out. Great welcoming staff,
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Enitza Damaris George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was simply fantastic! Knowledgeable and friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Everyone I met were so friendly and helpful!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Vinita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. The staff was very helpful.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Reef Casino is an excellent place to stay. Only a short walk to the city center, yet still quiet.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, good breakfast, room for improvement in furniture/blind maintenance
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Laurence

Liked: Cleanliness, staff & service, amenities
Nice room bit dated
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay , great view over water,excellent facilities.loved the Sauna and pool. Reception Manager on our arrival very accomodating and all staff very welcoming,friendly .
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Joyce M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

Wonderful staff, very friendly and efficient. The rooms are spacious and well kept. Would come back to this hotel again.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
The view from our room was great and all the staff were very friendly!! Would definitely recommend staying here.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean, the staff was great, the breakfast was awesome for us because there was healthy options, but the view from our room was just looking straight out at another hotel that had a noisy bar at night.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, the room was clean and the staff were friendly.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

alan

Liked: Staff & service, amenities
The room was not very clean. It is not a 5 star hotel. Location is great.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

ROBERTA

Liked: Cleanliness, staff & service, amenities
This poor hotel. It tries so hard to be luxurious but the condition is SO bad! It’s so outdated that it looks like the last renovation was in the 1980’s. The staff tries so hard and does such a great job trying to compensate for the hotel’s condition. The walls, wallpaper, doors, shutters - just about everything - needs to be torn out and replaced. The bed was comfortable but it’s just such a throwback to the 80’s. As a travel agent, I was shocked at the property condition.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax an unwind in comfort with everything close that one could ask for
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it! Book here

Fantastic service
Stayed 2 nights in Aug 2025