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Outdoor pool
Outdoor pool
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View from Room

Guest reviews

4.7/5 Exceptional
999 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitiser provided

Map

Explore the area

Popular LocationReef Hotel Casino3 min walk
Popular LocationCairns Zoom and Wildlife Dome3 min walk
Popular LocationReef Fleet Terminal4 min walk
AirportCairns, QLD (CNS-Cairns Intl.)8 min drive

Choose dates to view prices

  • Superior King Room

    4.9/5 guest room rating

    Room amenities

    • 36 sq m
    • City view
    • Sleeps 3
    More detailsSuperior King Room
  • Superior Twin Room

    5/5 guest room rating

    Room amenities

    • 36 sq m
    • Mountain view
    • Sleeps 3
    More detailsSuperior Twin Room
  • Deluxe King Trinity Inlet View

    4.6/5 guest room rating

    Room amenities

    • 36 sq m
    • Water view
    • Sleeps 3
    More detailsDeluxe King Trinity Inlet View
  • Junior King Suite

    5/5 guest room rating

    Room amenities

    • 54 sq m
    • City view
    • Sleeps 3
    More detailsJunior King Suite
  • Junior Twin Suite

    5/5 guest room rating

    Room amenities

    • 54 sq m
    • City view
    • Sleeps 3
    More detailsJunior Twin Suite
  • Deluxe Twin Trinity Inlet View

    4.5/5 guest room rating

    Room amenities

    • 36 sq m
    • Water view
    • Sleeps 3
    More detailsDeluxe Twin Trinity Inlet View
  • Deluxe King Pool View

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 3
    More detailsDeluxe King Pool View

About this area

Cairns

Located in Cairns's Cairns Central Business District neighbourhood, Pullman Reef Hotel Casino is in the city centre and on the waterfront. Sugarworld Waterpark is a popular area attraction and if an activity is on the agenda, Reef Fleet Terminal and Cairns Marlin Marina are worth checking out. Travelling with kids? Consider Cairns Zoom and Wildlife Dome, or check out an event or a game at Barlow Park. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby.

Map
Popular Location

What's nearby

  • Reef Hotel Casino - 3 min walk
  • Cairns Zoom and Wildlife Dome - 3 min walk
  • Reef Fleet Terminal - 4 min walk
  • Cairns Regional Gallery - 6 min walk
  • Esplanade Lagoon - 7 min walk

Getting around

  • Cairns Station - 16 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 8 min drive

Restaurants

  • Tamarind — 1 min walk
  • Flinders Bar and Grill — 1 min walk

About this property

Pullman Reef Hotel Casino

Family-friendly Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
Along with 5 restaurants, this hotel has a casino and an outdoor pool. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness centre and a coffee shop/café. All 127 rooms boast jetted bathtubs, and offer free WiFi and balconies. IPod docking stations and minibars are standard, as are LCD TVs with digital channels.
Pullman Reef Hotel Casino offers 127 forms of accommodation with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and designer toiletries.

This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include espresso makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 12.00 per night
  • Valet parking: AUD 20.00 per night
  • Parking height restrictions apply
  • Return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends: AUD 39 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Evening entertainment
  • Fitness centre
  • Outdoor pool
  • Ropes course

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Japanese
  • Korean
  • Turkish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre (4080 square feet of space)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 38 casino gaming tables
  • 455 casino slot machines
  • Casino (26566 square feet of space)
  • Casino VIP room
  • Designated smoking areas (fines apply)
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Digital channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 74.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 39 per person (approximately)
  • Self-parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 74.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place and guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino
Pullman Reef Casino Cairns
Pullman Reef Casino
Pullman Reef Hotel Cairns
Sofitel Cairns
Accor Reef Hotel
Cairns Sofitel

Frequently asked questions

Can I cancel my reservation for free at Pullman Reef Hotel Casino and receive a full refund?
Yes, Pullman Reef Hotel Casino offers free cancellation on select room rates, because flexibility matters! Please refer to Pullman Reef Hotel Casino cancellation policy on our site for more details about any exclusions or requirements.
Does Pullman Reef Hotel Casino have a pool?
Yes, this property has an outdoor pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Pullman Reef Hotel Casino?
Self-parking is available for AUD 12.00 per night. Valet parking is available for AUD 20.00 per night.
What time is check-in at this property?
Check-in is from 2 PM to midnight. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 11 AM.
Does Pullman Reef Hotel Casino provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Pullman Reef Hotel Casino located?
This family-friendly Cairns hotel is located on the waterfront, within a 5-minute walk of Reef Hotel Casino and Reef Fleet Terminal. Cairns Esplanade and Cairns Convention Centre are also within 10 minutes. Cairns Station is 16 minutes by foot.

Guest reviews

Overall score and ratings for Pullman Reef Hotel Casino

4.7
Exceptional
5 - Excellent
742
4 - Good
216
3 - Okay
28
2 - Mediocre
11
1 - Poor
2
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very helpful staff polite and willing to go that little bit extra for us

Stayed 8 nights in Mar 2020

5/5 Excellent

  • Liked: Amenities

great room, great people, an overall great holiday

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful old hotel with a central location (easy walk to most things) and fantastic helpful and professional staff. Nothing we asked for was ever too much trouble. Thank you Pullman

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Most helpful, kind, and friendly staff! Close to everything

Stayed 3 nights in Mar 2020

3/5

  • Liked: Cleanliness, staff & service

Great location The property is old and needs to be refurbished.

Stayed 2 nights in Mar 2020