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Novotel Cairns Oasis Resort

Photo gallery for Novotel Cairns Oasis Resort

Featured image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
View from Room

Overview of Novotel Cairns Oasis Resort

UNESCO Sustainable Property

Novotel Cairns Oasis Resort

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
122 Lake St, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Esplanade6 min walk
  • Popular LocationCairns Marlin Marina13 min walk
  • Popular LocationReef Fleet Terminal14 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)7 min drive

Choose dates to view prices

About this area

Cairns

Located in Cairns's Cairns Central Business District neighbourhood, Novotel Cairns Oasis Resort is in the city centre and near the beach. Cairns Night Markets and Cairns Central Shopping Centre are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cairns Esplanade and Centenary Lakes Botanic Gardens. Travelling with kids? Don't miss Skyrail Rainforest Cableway. Spend some time exploring the area's activities, including whale watching. Guests appreciate the hotel's central location.

What's nearby

  • Cairns Aquarium - 2 min walk
  • Cairns Esplanade - 6 min walk
  • Cairns Night Markets - 6 min walk
  • Cairns Marlin Marina - 13 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 13 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 7 min drive

Restaurants

  • Moku — 1 min walk
  • Moku Bar + Grill — 1 min walk
  • Gelocchio - 5 min walk
  • The Woolshed Chargrill & Saloon Bar - 5 min walk
  • Splash Seafood Restaurant - 6 min walk

About this property

Novotel Cairns Oasis Resort

Family-friendly Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
A restaurant, an outdoor pool and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a swim-up bar and a snack bar/deli are on-site. All 314 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, LCD TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
Novotel Cairns Oasis Resort offers 314 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cairns hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and microwaves can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Children aged under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 10 per night)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: AUD 38 per person
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business centre
  • Computer station
  • Conference centre (1938 square feet of space)
  • Meeting rooms 7

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave (on request)
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 200
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 38 per person (approximately)
  • Self-parking fee: AUD 10 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cairns Novotel Oasis Resort
Cairns Novotel Resort
Cairns Oasis Novotel
Novotel Cairns
Novotel Cairns Oasis
Novotel Cairns Oasis Resort
Novotel Oasis
Novotel Oasis Resort
Novotel Oasis Resort Cairns
Oasis Cairns Resort
Accor Cairns Oasis Hotel
Novotel Cairns Oasis Hotel Cairns
Oasis Hotel Cairns
Oasis Cairns
Oasis Resort Cairns
Cairns Novotel
Novotel Cairns Oasis Cairns
Novotel Cairns Oasis Resort Hotel
Novotel Cairns Oasis Resort Cairns
Novotel Cairns Oasis Resort Hotel Cairns

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 84 out of 170 reviews
5 - Excellent 49%
Rating 4 - Good. 60 out of 170 reviews
4 - Good 35%
Rating 3 - Okay. 18 out of 170 reviews
3 - Okay 11%
Rating 2 - Poor. 6 out of 170 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 170 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness
The room was not what was advertised on Expedia. Dirty bed. Dirty foyer. Drunken people smoking outside the door after dragging pool furniture up to the room.
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the hotel. The pool was large and accomodating, however the water was too cool for me to have a swim. There was no spa which was dissapointing. There was no water fountains to refill water. The hotel was very modern and had a great bar also near the pool and another large bar also.
Stayed 4 nights in May 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool banana lounges are very uncomfortable and need something like a cushion etc. Service was slow at times.
Stayed 5 nights in May 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable clean rooms. Beautiful property with awesome pool area. Friendly and efficient staff. Only complaint is they allowed children at the swim up pool bar. 🤔 one afternoon two young girls spent majority of their time there, sitting at the bar, one climbing up on serving area and jumping and splashing around. Another family then settled there with two young kids. I understand it’s not an adult only area, but the pool area is big enough that children don’t need to be taking up seats at a bar. We couldn’t spend time there as we planned, which was disappointing. Was very surprised staff allowed this, as other resorts we stay at do not because of the serving of alcohol. Other than that, a lovely stay.
Stayed 2 nights in May 2021

3/5 Okay

Disliked: Staff & service, property conditions & facilities
The carpet in the foyer needs replacing due to it being dirty and stained. Also, one of the breakfast staff stated that I was not allowed to have an orange juice with my prepaid breakfast. I was allowed either a coffee of juice and I wanted both. I said that I would pay for it.
Stayed 8 nights in Apr 2021