Staff were very friendly and helpful. I have always enjoyed the atrium , dining and bar experience there. The breakfast was very well set up with Covid restrictions in place . Better than other hotels I’ve stayed at in the last year. And food was delicious , good range.
Rooms have become very shabby since I first stayed there 7 year ago. Dirty and damaged walls, threadbare towels and chairs, water damage to furniture and fittings . TV choice was terrible, no complimentary movies like other hotels, and TV remote hardly worked. No dressing gown or water. Certainly not 4 or 5 star. Fine for a few days on my own. If I had booked there for a honeymoon or special occasion I would be very disappointed. Other venues in Cairns are much more modern and luxurious for the same price.