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Overview of Bailey a Crystalbrook Collection Hotel

Photo gallery

Guest reviews

4.6 / 5Wonderful
40 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

Highlights

Popular LocationCairns Night Markets2 min walk
Popular LocationCairns Aquarium4 min walk
Popular LocationCairns Esplanade7 min walk
AirportCairns, QLD (CNS-Cairns Intl.)11 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Atrium Twin

    Atrium Twin

    Room amenities

    • 25 sq m
    • Sleeps 2
    Show details
  • Atrium King

    Atrium King

    Room amenities

    • 25 sq m
    • Sleeps 2
    Show details
  • Urban Queen

    Urban Queen

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 2
    Show details
  • Urban Master

    Urban Master

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 4
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  • Urban King

    Urban King

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
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  • One Bedroom Residence

    One Bedroom Residence

    Room amenities

    • 50 sq m
    • City view
    • Sleeps 4
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  • Two Bedroom Residence

    Two Bedroom Residence

    Room amenities

    • 70 sq m
    • City view
    • Sleeps 6
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  • Three Bedroom Residence

    Three Bedroom Residence

    Room amenities

    • 95 sq m
    • City view
    • Sleeps 8
    Show details

About this area

Cairns

Bailey a Crystalbrook Collection Hotel is located in Cairns's Cairns Central Business District neighbourhood. Cairns Marlin Marina and Reef Fleet Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cairns Night Markets and Cairns Central Shopping Centre. Esplanade Lagoon and Cairns Aquarium are also worth visiting.

Popular Location

What's nearby

  • Cairns Night Markets - 2 min walk
  • Cairns Aquarium - 4 min walk
  • Cairns Performing Arts Centre - 6 min walk
  • Cairns Esplanade - 7 min walk
  • Esplanade Lagoon - 7 min walk

Getting around

  • Cairns Station - 12 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 11 min drive

Restaurants

  • Where to eat
  • CC's Bar & Grill – Steakhouse with a bar. Serves dinner daily.

About this property

Bailey a Crystalbrook Collection Hotel

Luxury Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
A restaurant, an outdoor pool and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking and massage/treatment rooms. All 217 rooms feature thoughtful touches such as espresso makers and bathrobes, along with conveniences such as electric kettles and free tea bags/instant coffee. Complimentary wireless Internet access and 24-hour room service are standard, as are flat-screen TVs with digital channels.
Bailey a Crystalbrook Collection Hotel offers 217 forms of air-conditioned accommodation with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.
This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: AUD 12 per day
Valet parking: AUD 22 per day
Limited parking spaces
Parking height restrictions apply

Food and drink

Breakfast available for a fee daily
1 restaurant
1 bar
24-hour room service

Things to do

24-hour fitness centre
Outdoor pool
Spa services

Family friendly

Dry-cleaning service
Outdoor pool

Conveniences

Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Porter
Tour/ticket assistance

Languages spoken

English

Spa

Couples treatment room(s)
Massages
Massage/treatment rooms

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains

Bathroom

Bathrobes
Free toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper

Entertainment

Digital channels
First-run films
Flat-screen TV
Netflix
Streaming services

Food and drink

Electric kettle
Espresso maker
Free bottled water
Free tea bags/instant coffee

More

Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Renovations and closures

The following facilities will be closed from 27 March 2020 until 30 June 2020 (dates subject to change):
  • Bar/Lounge
  • Fitness facilities
  • Swimming pool
  • Dining venue

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.
  • Cots (infant beds) are not available.

Payment types accepted at this property

American Express
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: AUD 12 per day
  • Valet parking fee: AUD 22 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve cots/infant beds. Safety features at this property include a smoke detector.

We should mention

Pool access available from 6:00 AM to 9:00 PM Only registered guests are allowed in the guest rooms. Parking height restrictions apply.
All reviews

Guest reviews

4.6

Wonderful

5 - Excellent
28
4 - Good
10
3 - Okay
1
2 - Mediocre
1
1 - Poor
0
4.7
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was very comfortable and new. However, info about the hotel is only accessible through an iPad in the room. Unfortunately ours would not keep a charge so we had to have staff on multiple occasions come to check it. Eventually got a paper copy of the room service menu.

Stayed 4 nights in Feb. 2020

3/5

  • Liked: Staff & service, amenities, property conditions & facilities

The staff were all very friendly but unfortunately it was obvious they were new as gave incorrect information on a few times. This resulted in frustration due to my car being parked in the incorrect place and stuck. I liked the idea of iPads in the rooms but again unfortunately mine did not work. The shower and beds were amazing but again the room service left rubbish (not mine) on my linen. The hotel was very busy and 2 lifts did not really meet the needs of everyone. Each time I caught a lift there was a 5-10min wait (that seems like forever when standing at a door). I probably won’t stay again as the price didn’t quite meet the service yet for my personal standards

Stayed 2 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel exceeded my expectations, it was extremely clean, well designed, and the rooms were great! The ipad in the room was so convenient and the free on demand movies were a treat!

Stayed 2 nights in Jan. 2020