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Shangri-La The Marina, Cairns

Photo gallery for Shangri-La The Marina, Cairns

Featured image
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
View from Room

Overview of Shangri-La The Marina, Cairns

Shangri-La The Marina, Cairns

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Pierpoint Road, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Marlin Marina3 min walk
  • Popular LocationReef Fleet Terminal6 min walk
  • Popular LocationCairns Esplanade9 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)9 min drive

Choose dates to view prices

About this area

Cairns

Located on the waterfront, Shangri-La The Marina, Cairns is in Cairns Central Business District neighbourhood and is connected to a shopping centre. While the natural beauty of Cairns Esplanade and Mount Whitfield Conservation Park can be enjoyed by anyone, those looking for an activity can explore Reef Fleet Terminal. Travelling with kids? Don't miss Skyrail Rainforest Cableway. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and ecotours nearby.
Visit our Cairns travel guideOpens in a new window
Map

What's nearby

  • Cairns Marlin Marina - 3 min walk
  • Reef Hotel Casino - 4 min walk
  • Esplanade Lagoon - 5 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Esplanade - 9 min walk

Getting around

  • Cairns Station - 17 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 9 min drive

Restaurants

  • The Backyard — 1 min walk
  • Waterbar & Grill Steakhouse - 3 min walk
  • Tha Fish - 3 min walk
  • Tha Fish - 3 min walk
  • M Yogo - 3 min walk

About this property

Shangri-La The Marina, Cairns

Luxury hotel connected to a shopping centre in Cairns with bars/lounges
This hotel features an outdoor pool, a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site. All 255 rooms feature comforts such as Egyptian cotton sheets and pillow menus, while conveniences include sitting areas and fridges. In-room free WiFi and balconies are standard, as are LCD TVs with satellite channels.
Shangri-La The Marina, Cairns offers 255 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 20.00 per day)
  • Valet parking on site (AUD 25.00 per day)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 35 for adults and AUD 17.50 for children
  • 1 restaurant and 1 coffee shop
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Shopping centre
  • Shopping

Family friendly

  • Children's pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4456 square feet of space)
  • Meeting rooms 18

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar
  • Fridge

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

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Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: AUD 65
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self-parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 570 out of 981 reviews
5 - Excellent 58%
Rating 4 - Good. 270 out of 981 reviews
4 - Good 28%
Rating 3 - Okay. 98 out of 981 reviews
3 - Okay 10%
Rating 2 - Poor. 34 out of 981 reviews
2 - Poor 3%
Rating 1 - Terrible. 9 out of 981 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities
Write a review

3/5 Okay

Travelled with partner
Disliked: Amenities, property conditions & facilities
Not 5 star. Tired facilities. Generally meh.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very helpful and friendly. Easy check-in. Upgrade appreciated, room and overall hotel very clean Lovely hotel. Slight issue during stay which was sorted at checkout. Would certainly stay again.
Stayed 4 nights in Sep 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down and old. Was offered a room upgrade to sea view which was directly above the live music venue The Pier Bar. The noise was so loud the room was unusable even with door shut and latched. Staff moved us to originally booked room which was much better. Cleaning staff very noisy early in the morning. Front desk staff were excellent.
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Position on marina
Stayed 3 nights in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, friendly staff, clean and stylish. It was the perfect place for my partner and I to get engaged.
Stayed 6 nights in Aug 2021