All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 141 out of 308 reviews" "
10 - Excellent
141
Rating 8 - Good. 122 out of 308 reviews" "
8 - Good
122
Rating 6 - Okay. 32 out of 308 reviews" "
6 - Okay
32
Rating 4 - Poor. 11 out of 308 reviews" "
4 - Poor
11
Rating 2 - Terrible. 2 out of 308 reviews" "
2 - Terrible
2
8.8/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
Dermott, Poraiti, RD2
Travelled with partner
23 May 2024
Liked: Staff & service
Some of the other guests were very noisy late at night and early morning. There are no management onsite to monitor the situation when the office is closed.
It is convenient to the airport.
I’ve stayed in quite a few motels over the years in Cairns and this haven is the best in all my experiences. So clean, roomy, friendly staff, easily accessible and close to all you need as a guest and visitor to Cairns. It will now be my first preference for life! Well done all! RC
Ricky
Stayed 1 night in Jan 2024
8/10 Good
Anna
Travelled with partner
30 Jan 2024
Liked: Cleanliness, staff & service, amenities
Good value and convenient with car
Anna
Stayed 2 nights in Dec 2023
10/10 Excellent
K M
22 Jan 2024
K M
Stayed 1 night in Jan 2024
8/10 Good
Ingrid
Business traveller, Travelled with partner
18 Jan 2024
Liked: Cleanliness, staff & service
Great stay but room was very dated. Chips everywhere on tiles, stained grout in bathroom, laminate pealing off cupboard doors in bathroom. Plug for sink wrong size. Still as clean as could be achieved under the circumstances. Booking & check-in excellent.
Perfect for an overnight stay before catching an early flight. Very clean, easy parking, good value and wonderful staff. This is the 4th hotel i have used in Cairns for an overnight stay for early flights. I rank it on top!
Jamie
Stayed 1 night in Dec 2023
Response from Cairns City Palms on 20 Dec 2023
Thanks for excellent review, we do our best to keep everything in excellent shape to make people's stay excellent like yours.Hope to see you again one day.
Its an Older motel that has been very tastfully updated, painted. nice decor even lovely soft music playing when we arrived. All the little things you need provided. Price was good.
There was an excellent quests lounge that we did not see or know about. Never did find out what he or who the scones were for in this area. Look so tasty but wasn't game to sample them.
Carol
Stayed 1 night in Oct 2023
Response from Cairns City Palms on 20 Dec 2023
Thanks for the review, the scones are complimentary for guests in the morning from 7.30am to 10.30am.
The rooms were spacious and the beds were very comfortable.
I would only recommend that the pots be upgraded as I was planning to cook some dinners but due to the poor condition of the pots, I was unable to cook for the family.
Apart from the cooking utensils, the room was great and would definitely recommend it to family and friends.
I would come back and stay in Room 115 again. Thank you.
Great position but needs a good clean. I went to wipe up something on the floor on arrival with a disinfectant wipe and it was not very clean. Mould in the bathroom everywhere. Floor tile grout was disgustingly dirty. We wore shoes inside all the time.
I appreciate that they stay in contact with you about your booking and arrival time. You are notified that the key is in locked safe to access out of reception hours.
Very enjoyable stay, comfortable apartment, well equipped, hot water, very friendly and helpful staff particularly Laura who was extremely helpful and very good to talk to for local information.
Verified traveller
Stayed 4 nights in Sep 2023
6/10 Okay
Jorge
12 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lights do not work and mattress that kill your back.
Not nice.