Front of property

Reviews of Capri by Fraser, Brisbane

4.5 out of 5
Capri by Fraser, Brisbane
80 Albert Street (Cnr Mary St), Brisbane, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1009 reviews" "
Rating 8 - Good. 254 out of 1009 reviews" "
Rating 6 - Okay. 87 out of 1009 reviews" "
Rating 4 - Poor. 38 out of 1009 reviews" "
Rating 2 - Terrible. 26 out of 1009 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anne, Fairfield Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The traffic outside was noisy but manageable. Housekeeping and reception staff were eager to please.
Stayed 2 nights in Feb 2024
Response from Cheryl Wong on 17 Mar 2024
Dear Anne, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door wouldn’t shut completely by itself, had to be pushed shut by hand. Shower nozzle seemed to be coming away from its hold, nozzle leaning on its side. Other than that, a terrific stay
Stayed 1 night in Mar 2024
Response from Cheryl Wong on 17 Mar 2024
Dear Mark, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. Your feedback regarding the shower has been noted, and we will ensure it receives the attention it needs. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

8/10 Good

Paul, Mudgeeraba

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Cheryl Wong on 17 Mar 2024
Dear Paul, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff was very nice, Great customer service!
Stayed 4 nights in Mar 2024
Response from Cheryl Wong on 17 Mar 2024
Dear Sylvia, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

6/10 Okay

Carol

Stayed 1 night in Mar 2024

2/10 Terrible

lu

Disliked: Cleanliness, staff & service
Please aware that this property is using an excessive amount of spraying in the rooms for cleaning its surfaces. In particular, the rooms and bathrooms are not properly ventilated, having no opening windows, and the staff inattentive to these needs, insofar as there being a risk to experiencing headaches, lightheadedness and dizziness. If you are committed to seeking a clean, yet not overly sprayed room with chemicals which can be hazardous to one's health, then there are a few other places in the near vicinity to consider. This would allow you to focus on being able to sleep and breathe easily, and without having your stay impacted upon.
Stayed 1 night in Mar 2024
Response from Tobias on 8 Mar 2024
Dear Ms Landrito,Thank you for sharing your concerns about your recent stay. We value your feedback immensely and take every guest's comfort and safety seriously.As shown during your stay, we only use neutral cleaning products from Ecolab, a trusted company used in hotels worldwide and known for its environmentally friendly solutions. While we understand your preference for less chemical-intensive cleaning, we prioritize both cleanliness and guest health in our practices.We are sorry for any discomfort you experienced but also acknowledge your decision to extend your stay by one extra night and also to use the offered complimentary late check out. Our team works diligently to address guest concerns promptly, and we're grateful for the opportunity to assist you during and after your time with us.Best regards,TobiasOperations Manager

10/10 Excellent

Joshua, Little Mountain

Stayed 1 night in Mar 2024
Response from Cheryl Wong on 24 Mar 2024
Dear Joshua, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

6/10 Okay

judy

Stayed 1 night in Feb 2024
Response from Cheryl Wong on 23 Mar 2024
Dear Judy, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Heidy Talina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The carpets in the room feel dirty, as well as some grout in the showers. Our extractor fan in the bathroom did not work so the tool felt humid. Overall it was ok, staff is very helpful
Stayed 1 night in Feb 2024
Response from Brandon Jones on 26 Feb 2024
Dear Heidy,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found the hotel convenient. The team strives to ensure a welcoming experience and glad yours was no exception. I am sorry to hear of a few areas requiring further cleaning. We will have the team address and apologize for any inconveniences. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

6/10 Okay

Sarah

Stayed 3 nights in Feb 2024
Response from Cheryl Wong on 23 Mar 2024
Dear Sarah, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean and friendly place to stay that is good value for money. Still feel relatively new and is being taken care of.
Stayed 1 night in Feb 2024
Response from Cheryl Wong on 24 Feb 2024
Dear Kathryn, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, hotel is so quiet and clean, love staying here
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 24 Feb 2024
Dear Jessica, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

8/10 Good

phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Cheryl Wong on 21 Feb 2024
Dear Phillip, Thank you for taking the time to complete the survey. We are pleased to hear that you found all areas to be of high standards. We strive to provide a welcoming experience for all our guest and we are glad that yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Steven, Concord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms & amenities!
Stayed 1 night in Feb 2024
Response from Cheryl Wong on 17 Feb 2024
Dear Steven, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great value.
Stayed 3 nights in Feb 2024
Response from Cheryl Wong on 17 Feb 2024
Dear George, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

George

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cheryl Wong on 17 Feb 2024
Dear George, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for all guests and we are glad yours was no exception. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

8/10 Good

David and Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in fab inner city location
Stayed 3 nights in Feb 2024
Response from Cheryl Wong on 7 Feb 2024
Dear David, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We strive to provide a welcoming experience for our guests and we are glad yours was no exception. We look forward to welcome you back! Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Divina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very nice, somewhat clean. We saw some dirt on the curtain and in the bathroom. The check in was very good and the Filipino lady was nice. She gave me the wine as a VIP rewards. The hotel is close to everything in QLD.
Stayed 2 nights in Jan 2024
Response from AJ on 4 Feb 2024
Dear Divina,Dear Guest,Thank you for sharing your feedback on your recent stay with us. We're pleased to hear that you found our hotel overall nice and appreciated the proximity to everything in Queensland.We apologize for any cleanliness issues you encountered with the curtain and bathroom. Your comments are important to us, and we will address these areas to ensure a higher standard of cleanliness in the future.It's great to know that your check-in experience was positive, surely Stephanie will be thrilled by your feedback.We look forward to the opportunity to welcome you back for an even more enjoyable experience.Best regards,AJFront Office Manager

10/10 Excellent

Alisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone who travels frequently for work, I am always looking for places to stay that provide a friendly, helpful service. Capri is just that. Great location and facilities and the staff are some of the kindest and most helpful I have encountered. A particular mention to Freya at the front desk who welcomes all with a genuine smile and hospitality. Nothing was a problem and her individual approach to guests is hard not to notice. She is definitely in the right industry and deserves recognition for her skill and professionalism in her role at Capri. Thanks for the stay. Whilst short, I will be back again whilst travelling for work.
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 26 Jan 2024
Dear Alisha, Thank you for taking the time to share with us your feedback. We are pleased to hear you found all areas to be of high standards. We are especially proud to know that Freya, our guest service agent had provided you with excellent customer services. We strive to provide a welcoming and enjoyable experience for our guests and we are glad to know yours was no exception. We look forward to welcome you back! Warm Regards, Cheryl Wong Manager On Duty

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable and excellent customer service
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 26 Jan 2024
Dear Guy, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Cheryl Wong on 26 Jan 2024
Dear Andrew, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

8/10 Good

Samuel, SOUTHBANK

Stayed 1 night in Jan 2024
Response from Cheryl Wong on 8 Feb 2024
Dear Samuel, Thank you for taking the time to complete the survey. We are pleased to hear that you found all areas to be of high standards. We strive to provide a welcoming experience of our guests are we are glad that yours was no exception. We look forward to welcome you back. Warm Regards, Cheryl Wong Manager On Duty

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from . on 22 Jan 2024
Dear Ben,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We will certainly take note of your suggestions for future improvements. We look forward to your next stay. Kind Regards,Jason McManus,Manager on Duty

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location in the CBD, can’t fault anything, free laundry was a bonus
Stayed 3 nights in Jan 2024
Response from . on 22 Jan 2024
Dear MichaelThank you for your positive review! We're thrilled you enjoyed your stay and found our hotel in the CBD convenient. It's great to hear that you couldn't fault anything, and the free laundry was a bonus. We appreciate your feedback and hope to welcome you back soon.Regards,Jason McManusDuty Manager

10/10 Excellent

Zeljko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights and I loved it. It is perfectly located, clean and easily accessible. Highly recommended place to stay!
Stayed 3 nights in Jan 2024
Response from Cheryl Wong on 17 Jan 2024
Dear Zeljko,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

10/10 Excellent

Ning

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and check out
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 17 Jan 2024
Dear Ning,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities
Good but prefer one bed not two put together
Stayed 2 nights in Jan 2024
Response from AJ on 4 Feb 2024
Dear Ben,Thank you for taking the time to share your feedback with us. We appreciate your comments, and we understand your preference for a full king sized bed.We look forward to welcoming you back to the hotel soon.Best regards,AJFront Office Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 17 Jan 2024
Dear Chloe,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was the property good? Yes! Would we stay here again? Probably not.
Stayed 4 nights in Jan 2024
Response from Cheryl Wong on 17 Jan 2024
Dear Terry,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. However we are saddened to hear that your return is not likely. We would love to gain more insights to your stay in regards to that. Please feel free to contact us and we will be happy to discuss this further. Thank you for your feedback and we hope to have the opportunity to welcome you back with much improved services. Kind Regards,Cheryl Wong Manager on Duty

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service and facilities would recommend to anyone.
Stayed 2 nights in Jan 2024
Response from Cheryl Wong on 9 Jan 2024
Dear Damien, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl WongManager on Duty

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The self service for check in worked amazing. Love the extra lock on the door and the layout of the room. Fantastic really impressed
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 9 Jan 2024
Dear Alina, Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards, Cheryl Wong Manager on Duty

2/10 Terrible

Tim

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unable to sleep due to party which went from 8pm - 6am. Only to be awoken by attendees in the pool which our room was above from 7am. Soundproofing would go a long way, it sounded like windows were open.
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 9 Jan 2024
Dear Tim, Thank you for taking the time to share with us your feedback. We apologise for the inconvenience caused by the noise from the neighbouring rooms. We regret that we were not made aware of the situation at the time to promptly resolve it. Your feedback regarding pool soundproofing will definitely be taken into consideration. We are disappointed to hear that the noise had affected your overall stay. We are determined to make your future stay more memorable. Please feel free to let us know your preference for a quiet room and we will try our best to allocate a studio best suited for you. Warm Regards, Cheryl Wong Manager On Duty

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked a higher floor but otherwise it was fine
Stayed 1 night in Jan 2024
Response from Cheryl Wong on 9 Jan 2024
Hi Robyn, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We regret that we were not made aware of your request for high floors. Please do not hesitate to let us know your preferences for your next stay and we will try our best to allocate a studio that best suits you. We appreciate your feedback and we look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Walking distance to Botanical Gardnes, Queen Street Mall, and South Bank. Amenities were very good and staff were friendly/helpful. Only complaint, and a minor one, would be the stains on the carpet in our room. Otherwise the stay was awesome.
Stayed 4 nights in Dec 2023
Response from Cheryl Wong on 9 Jan 2024
Dear Cody, Thank you for taking the time to complete the survey. We are pleased to hear you found all areas to be of high standards. We are especially proud to hear that our staffs has provided you with excellent customer services. We appreciate your feedback regarding the carpets and will share this with the team to ensure improvement. Thank you for the kind comments. We look forward to welcome you back. Warm Regards,Cheryl Wong Manager On Duty

10/10 Excellent

Ava

Stayed 6 nights in Dec 2023
Response from Cheryl Wong on 5 Jan 2024
Dear Ava,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl WongManager on Duty

10/10 Excellent

Eduardo, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff are super friendly, close to everything just in the heart of down town Brisbane… truly recommend.
Stayed 7 nights in Dec 2023
Response from Tobias on 2 Jan 2024
Dear Eduardo, Thank you so much for sharing your excellent feedback and kind recommendation. Rest assured that I was delighted to share your kind words with the rest of the team. We look forward welcoming you again in the not-so-distant future. Kind Regards, Tobias Operations Manager

10/10 Excellent

rachel

Stayed 1 night in Dec 2023
Response from Tobias on 2 Jan 2024
Dear Rachel, Thank you very much for choosing Capri by Fraser, Brisbane and for sharing such excellent scoring. We are delighted to see that we met all your expectations, and we look forward welcoming you again. Kind Regards, Tobias Operations Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, value for money in the CBD
Stayed 1 night in Dec 2023
Response from Tobias on 2 Jan 2024
Dear George, I am delighted to hear you find your stay of great value. Thank you very much for taking the time to share your feedback. We look forward to welcoming you back to the hotel once again. Best regards, Tobias Operations Manager

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Tobias on 2 Jan 2024
Dear Mark, Thank you for choosing Capri by Fraser, Brisbane and for taking the time to share your score. We are pleased to see that you enjoyed your overall stay and look forward welcoming you again in the not-so-distant future. Kind Regards, Tobias Operations Manager

10/10 Excellent

Dan

Stayed 1 night in Dec 2023
Response from Tobias on 2 Jan 2024
Dear Dan, Thank you for staying at Capri by Fraser, Brisbane and for taking the time to share your great score. I am pleased to see you enjoyed your stay and we look forward to the chance to welcome you again. Warm Regards, Tobias Operations Manager

10/10 Excellent

Vincenzo

Stayed 1 night in Dec 2023
Response from Cheryl Wong on 17 Jan 2024
Dear Vincenzo,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Cheryl Wong Manager on Duty

10/10 Excellent

Hillary

Stayed 1 night in Dec 2023
Response from Brandon Jones on 22 Dec 2023
Dear HillaryThanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

6/10 Okay

Linda

Stayed 4 nights in Dec 2023
Response from Brandon Jones on 22 Dec 2023
Dear LindaThanks for taking the time to complete the survey. I am pleased you enjoyed the stay. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

6/10 Okay

Corey

Stayed 1 night in Dec 2023
Response from Brandon Jones on 22 Dec 2023
Dear Corey,Thanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found the hotel to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay. Neat clean tidy, friendly staff. Great location.
Stayed 1 night in Dec 2023
Response from Brandon Jones on 22 Dec 2023
Dear BelindaThanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed a few time now, it’s our go to hotel for staying in the city.
Stayed 1 night in Dec 2023
Response from Tobias on 18 Dec 2023
Dear Ryan, I am delighted to hear you have returned to Capri by Fraser, Brisbane once again. Thank you so much for your loyalty and also for taking the time to share your feedback. We would love the opportunity to welcome you back to the hotel soon. Best regards, TobiasOperations Manager

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Brandon Jones on 22 Dec 2023
Dear RichardThanks for taking the time to complete the survey. I am pleased you enjoyed the stay and found all areas to be of a high standard. The team strives to ensure a welcoming experience and glad yours was no exception. We look forward to your next stay. Kind Regards,Brandon JonesManager on Duty

4/10 Poor

Mick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The amount of chipped furniture benching, poor shower sealing and delaminating door astounded me. If I was way out in the bush in an old pub it would still be bad. The property is in a grimy and unpleasant end of the city. In fairness, the room was clean if in bad condition, the bed was very comfortable. Not recommended. To claim 4 stars is ludicrous.
Response from Cheryl Wong on 8 Feb 2024
Dear Mick, Thank you for sharing your feedback with us. We regret to hear your disappointment regarding the condition of the furniture, shower sealing and door in your room. We're truly sorry for not meeting our usual standards and any inconvenience this may have caused. Rest assured, we are taking your comments seriously and will address these issue promptly to ensure a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with much-improved services. Warm Regards, Cheryl Wong Manager On Duty

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from Tobias on 15 Dec 2023
Dear April, I am pleased to see you enjoyed your stay at Capri by Fraser, Brisbane. Thank you very much for taking the time to share your excellent score. We look forward to welcoming you back to the hotel soon. Warmest regards, Tobias Operations Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tobias on 15 Dec 2023
Dear Craig, Thank you so much for sharing such a brilliant score. We are delighted to see you enjoyed all aspects of your stay and cannot wait to welcome you back in the near future. Kind Regards, Tobias Operations Manager