All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Theresa,Thank you for taking the time to review.We look forward to welcoming you again in the near future.Merry Christmas & Happy New Year.Kind regardsJanelle Horseshoe Bay Resort
8/10 Good
Zuzana
22 Oct 2023
Zuzana
Stayed 1 night in Oct 2023
Response from Janelle on 14 Nov 2023
Hi Zuzana,Thank you for taking the time review.Kind regardsHorseshoe Bay Resort
10/10 Excellent
stephanie
Business traveller
22 June 2023
Liked: Cleanliness, staff & service
Very Nice, lovely spot
stephanie
Stayed 1 night in Jun 2023
Response from Janelle on 25 June 2023
Hi Stephanie,Thank you for your review.We look forward to seeing you again.Take care.Kind regardsHorseshoe Bay Resort
The proximity to the beaches was superb, and the little café had nice food and very friendly. The living conditions were very beachhouse but totally adequate for our needs.
Cathy
Stayed 1 night in May 2023
Response from Horseshoe Bay Resort on 3 June 2023
Hi Cathy,Thank you for your review.Glad you enjoyed your stay and we look forward to welcoming you back again.Take care.Kind regardsHorseshoe Bay Resort
The location is beautiful, the restaurant also, however the cabin we stayed in was really uncomfortable - the bed left me with back issues and pain and I had to see a physiotherapist and doctor for pain medication. The room was not very clean as there was sand on the floor. The air con didn't work well, one of the windows didn't close properly, and the outside awning was not properly tightened so the wind blowing made the awning constantly flap and the noise made it hard for my young child to rest.
Ashleigh
Stayed 1 night in May 2023
Response from Horseshoe Bay Resort on 12 May 2023
Hi Ashleigh,We will look into the comments made, although the air conditioner is brand new our maintenance team will rectify the issues.We welcome you back to maybe stay in our Beach huts as we cannot control the windy weather.Look forward to seeing you again.Kind regardsHorseshoe Bay Resort
The location is perfect for family's. The cabins are cute and also great for families. The cabins are a little aged and may need a new coat of paint but still great to stay in.
Rhiannan
Stayed 3 nights in Feb 2023
Response from Horseshoe Bay Resort on 25 Feb 2023
Hi Rhiannan,Thank you for your review.We look forward to seeing you again.Kind regardsHorseshoe Bay Resort
We were told off for using Wotif to make our booking. The room was smelly on arrival (musty) and we had to sweep the floor and wipe down the outside table.
The rules around the swimming pool put you off using the pool, $20.00 for a pool cue in the recreation room which to be honest was more like a junk storage room. Then we were concerned that we would be charged for leaving any rubbish in the rubbish bin that we took it with us.
Lyn
Stayed 2 nights in Feb 2023
Response from Horseshoe Bay Resort on 20 Feb 2023
Hi Lyn,Thank you for taking the time to review, all of your comments will be addressed. Due to damages on equipment we have introduced a refundable security deposit for all hire items. Kind Regards,Horseshoe Bay Resort
10/10 Excellent
TRICIA
19 Feb 2023
TRICIA
Stayed 1 night in Feb 2023
Response from Horseshoe Bay Resort on 18 Mar 2023
Hi Trica Thank you for taking the time to review.Hoping you enjoyed your stay.Kind regardsHorseshoe Bay Resort
The shower block was very clean,and the room was comfortable,although a suggestion would be to update the drawers and cupbords,also put rubber mats on each step,to help with wet weather.
Oveall,we enjoyed our stay,and the Peacock was a bonus!!!!.
Christine
Stayed 1 night in Nov 2022
Response from Horseshoe Bay Resort on 25 Nov 2022
Hi Christine,Thank you for taking the time to review our resort. We are happy to hear you enjoyed your stay with us and the Peacock certainly is a bonus!We appreciate your suggestions and we hope to see you here again in the future.Kind Regards,Horseshoe Bay Resort.
Loved the cafe on the beach front and that there are food options in walking distance from accommodation. I enjoyed a peaceful and relaxing stay. Liked that there was a pool to use as well.
Jen
Response from Horseshoe Bay Resort on 4 Nov 2022
Thankyou Jen so glad you enjoyed your stay at Horseshoe bay we look forward to seeing you again
A stunning spot in the best part of Bowen. We stayed in a colourful beach view stand alone unit which was well equipped and spacious for just the two of us. The pool area is a bit tired and in need of some modernising. We attempted to use what we thought was a BBQ but it was in a state of disrepair. We had issues with the main TV in the lounge area with many of the buttons on the remote not working. Fortunately there was another TV in the bedroom that worked fine. Bowen itself has limited dining and shopping so just be aware of that. For a casual mean, go to Birdy's fish and chips at the wharf. You can dine out that back overlooking the boats and the sunset. Pretty nice.
Cheryl
Stayed 2 nights in Sep 2022
Response from Horseshoe Bay Resort on 21 Sept 2022
Hi Cheryl,We are so glad you enjoyed your stay in Bowen and it's great to hear that you loved our Bay View Beach Huts.Thank you for taking the time to provide us with some feedback; we love hearing suggestions from our guests.Travel safe!
The location was fantastic, right on the beach and close to a great little cafe!! Mid week and it was fully booked out for dinner before 4pm!! Had to have take away, just as good. Great service and delicious meals. The unit was clean and great outlook over the ocean. Very pleased with our stay. We will be back for a longer stay!!
Margaret
Stayed 1 night in Aug 2022
Response from Bec on 25 Aug 2022
Hi there Margaret,Thank you for your kind review. Travel safe.Kind RegardsTeam at Horseshoe Bay Resort
Stayed in a cabin which would sleep 6. It was clean, roomy, air con worked great and had the basic kitchen utensils you need. Plenty of towels. Mattress was very firm and pillows very flat. However it is close to beach access and as we had friends also staying we did not spend much time in it.
The shared amenities need upgrading and the pool area is desperately needing a do over and bringing out of the 80’s. New furniture, more shade and a bit of greenery would make it more appealing to sit around rather than a quick jump in and out. The TV/ games room looks like it hadn’t been utilised for a long time and was quite dingy.
The park gardens and grounds are all well
maintained.
The lady at checkin was very abrupt from
the moment I entered the reception area and not welcoming at all and came across rude. She did not give me a chance to do the Check in app before asking if I had already done so and was very rude when I had not previously done the online covid form. They have hard copies there to do which would be more up to date info anyway.
Friends who had checked in previously also had same opinion of her customer service so not just a bad day.
The cafe directly next door is great and had live music Friday night & Sunday afternoon.
We would stay again
Donna
Stayed 3 nights in Jan 2022
Response from Horseshoe Bay Resort on 31 Jan 2022
Hi Donna,
Thank you for taking the time to review.
During the pandemic, some maintenance works have been placed on hold and soon to be addressed.
We look forward to welcoming you back soon.
Kind regards
Horseshoe Bay Resort
Stayed in a garden view cabin which was clean & reasonably comfortable. Mattress on bunk bed was quite hard and uncomfortable even kids may complain. Lots of linen & towels which was great. Position is perfect for walking distance to the beaches & lookouts. There are eatery options close by with restaurant & cafe located next door. Car parking was minimal on-site however there is free car parking just across the road. The grounds were well kept and clean.
Donna
Stayed 3 nights in Jan 2021
Response from Horseshoe Bay Resort on 2 Feb 2021
Hi Donna,
Thank you for taking the time to review.
We look forward to welcoming you back again.
Kind regards
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children, Travelled with partner
The area was beautiful and easy to access walking tracks and beaches. Staff were all polite and helpful. The wildlife was amazing to see roaming freely
Verified traveller
Stayed 5 nights in Sep 2020
Response from Janelle on 24 Sept 2020
Hi,
Thank you for taking the time to review.
We look forward to seeing you again soon.
Kind regards
Janelle
8/10 Good
Verified traveller
11 Jan 2020
Liked: Cleanliness, amenities
Verified traveller
Stayed 1 night in Jan 2020
Response from Kind regards, Tess on 13 Jan 2020
Thanks for taking the time to leave a review.
8/10 Good
Verified traveller
Travelled with family
3 Jan 2020
Liked: Staff & service
The location was excellent, the rooms were clean and had everything you need in them.
Verified traveller
Stayed 3 nights in Dec 2019
Response from Kind regards, Tess on 3 Jan 2020
Thanks for taking the time to leave a review.
Glad that you have enjoyed your stay & hope to see you again soon.
Location was good. Room was not as expected which was disappointing. Bunk beds were difficult to use better suited to children. Ended up putting single mattresses on the floor doubled up as very thin. Shower was grotty needs to be renovated and access door does have whs concerns. Toilets ok. Reception was friendly and helpful.
Wendy
Stayed 4 nights in Dec 2019
Response from Janelle on 31 Dec 2019
Thank you for taking the time to review.
We have renovation plans under way for the Amenity block.
Travel safe and Happy New Year.
Kind regards
Janelle
So clean and tidy friendly stall good cabin wend swimming in the sea great food in restaurants great walking track and views over the bay we loved it we will be back as soon as we can
Verified traveller
Stayed 1 night in Nov 2019
Response from Janelle on 16 Nov 2019
Thank you for taking the time to review.
We appreciate you kind review and we look forward to welcoming you again soon.
Safe travels.
Kind regards
Janelle
8/10 Good
Per
13 Nov 2019
Liked: Cleanliness, room comfort
Clean and quiet
Checked in after they closed and leaved before they opened so I dont really know. But no problem to get the keys in the safty box and the place was clean and quite.
Per
Stayed 1 night in Nov 2019
Response from Tess on 13 Nov 2019
Thanks for taking the time to leave a review.
Kind regards
Perfect family accomodation. Close to the beach. Didn’t get time to use the spa pool but kids had a great time in the pool. Friendly customer service. We will definitely be back for a longer stay next time.
Verified traveller
Stayed 1 night in Oct 2019
Response from Tess on 8 Oct 2019
Thank you so much for taking the time to leave a review. So glad that you enjoyed your stay and can't wait to have you back for longer.
Kind regards, Tess
The view was awesome as we stayed on the beachfront. There was no parking available for a boat and car as it was in a tiny space. we had to park in the community carpark which was unsafe. and the owners were rude and didn't care.
Verified traveller
Stayed 2 nights in Sep 2019
Response from Tess on 1 Oct 2019
Thank you for taking the time to leave a review. We don't have plenty of parking available, although if we know someone is bringing a boat prior to arrival, we can usually accommodate boat parking.
Kind regards, Tess!
Loved the wildlife around the property, such a pretty area. The best beach a short walk. The cabin was old but clean and great beds.
Verified traveller
Stayed 1 night in May 2019
Response from Kind regards, Tess on 8 May 2019
Thanks for taking the time to review. Very glad to hear you enjoyed your stay. We are very lucky to be in the location we are. Hoping you stay with us again.
8/10 Good
Verified traveller
14 Apr 2019
Liked: Cleanliness, amenities
Verified traveller
Stayed 1 night in Apr 2019
Response from Tess on 14 Apr 2019
Thanks for taking the time to review.Hope you enjoyed your stay and we look forward to having you again!
Kind regards
Really beautiful area. Quiet clean. I was there for a night and could havw been there at least a week.
Price was great considering you were right on thw beach
Sarah
Stayed 1 night in Mar 2019
Response from Tess on 28 Mar 2019
Thanks for taking the time to leave us a review!
We're glad you've enjoyed your stay, can't wait to see you again! Feel free to come and spend a week next time!
Kind regards,
Thank you for taking the time to review.
We thank you for choosing Horseshoe Bay Resort for your recent stay, glad you enjoyed your time with us and we look forward to seeing you again in the near future.
Kind regards
Janelle