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Reviews of Harbour Lights Tourist Park

3.5 out of 5
Harbour Lights Tourist Park
40 Santa Barbara Parade, Bowen, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 115 reviews" "
Rating 8 - Good. 50 out of 115 reviews" "
Rating 6 - Okay. 12 out of 115 reviews" "
Rating 4 - Poor. 3 out of 115 reviews" "
Rating 2 - Terrible. 2 out of 115 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, waterfront location.
Stayed 5 nights in Jul 2023
Response from Harbour Lights on 8 July 2023
We are glad you enjoyed your staythank you

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Harbour Lights on 8 July 2023
Thank you

2/10 Terrible

Glenys

Travelled with partner
when we arrived for check-in at 1:30pm we were advised they had no cabins. in fact had no available for cabins for past 2 weeks. We had a wotif booking confirmation receipt. The park needs to communicate better with their booking agencies....
Stayed 1 night in Aug 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabun was very clean.
Stayed 1 night in Mar 2022

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the location, nice and clean good value for money, book exchange, nothing to dislike about the accommodation for the price, would return again and recommend it to my family and friends.
Stayed 1 night in Jan 2022

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I disliked about this property. The staff are lovely. Everything was great. The only thing was, I didn’t find where the shop is
Stayed 2 nights in Jan 2022
Response from Jenny on 9 Jan 2022
Pleased you enjoyed your stay. Sorry no shop, drinks, ice & ice creams in office.

10/10 Excellent

Peta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Jenny on 23 Dec 2021
Thank You

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat room with very comfortable bed. Good AC and ceiling fan.
Stayed 1 night in Nov 2021
Response from Jenny on 23 Dec 2021
Glad you enjoyed your stay

10/10 Excellent

Mariann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great. Eateries close by,Birds fish and chips and Cafe at the Yacht club were exceptional. Great for families having a good park across the road and a childrens water park just down the road.
Stayed 2 nights in Oct 2021
Response from Admin on 26 Oct 2021
Hi Mariann, We are glad you enjoyed your stay. Hopefully we will see you again. Safe Travels Regards Harbour Lights Caravan park

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately our experience was not great. The front office lady was quite short with us and very unfriendly. Not sure what lenses they used when taking the advertising photos but whoever did it is a genius. Transformed a pokey, tired donga into a spacious modern looking unit in a few photos!! Seriously the place was tiny and old. The A/C unit was a wheezing wall mounted thing that we had to run at it’s hardest to cool the room, the toilet was broken, the bed harder than the floor and the front door didn’t lock. When we asked for assistance the woman begrudgingly came and showed us the special “wiggle techniques” to get the lock to work. The TV was smaller than my home computer monitor and the whole place was filthy - after 15 minutes inside I had to was my feet as the soles were black and there was grit and sand everywhere. In these days of Covid it was simply unacceptable, as was the tatty and slightly mouldy shower curtain!! Just Yuk. Do yourself a favour and stay anywhere but here.
Stayed 1 night in Oct 2021
Response from Manager on 21 Oct 2021
HI Peter, We are very sorry to hear this,as our housekeeper's pride themselves on the cleanness of all our cabins.We do appreciate your feedback.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the harbour so able to get out and about easily to see the foreshore
Stayed 1 night in Oct 2021
Response from Admin on 26 Oct 2021
HI Greg, Happy to hear you loved our location. Safe Travels

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Very friendly. lent me a pen :)
Stayed 1 night in Sep 2021
Response from The Reservation Team on 27 Sept 2021
Thank you for taking the time to give us a nice review and great rating.

8/10 Good

Edith

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable cabin. Nice park with pool right along the Esplanade
Stayed 1 night in Aug 2021
Response from The Reservation Team on 27 Sept 2021
Thank you so much for your kind words, we hope to see you back here again in the near future.

8/10 Good

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was excellent and the cabin clean and comfortable. The outside BBQ area excellent and laundry facilities very good. The down side being dirt roads and dust.
Stayed 6 nights in Jul 2021
Response from Nicky on 27 July 2021
Pleased you enjoyed your stay, yes the roads are dirt and can be a bit dusty, especially when it is so dry.

6/10 Okay

Roseann

Disliked: Property conditions & facilities, room comfort
This was not a last minute booking
Cabin was not ready at 1:45 pm I understand 2pm check in told/asked to wait half hour till it was cleaned.Than they rang to say could have cabin next to ours.So we went there. Huge tree trunk at side of cabin very hard to get out of the car.Have medical problems and need to fully open door. No hand rails. No hand rail to get up steeps .
Stayed 2 nights in Jul 2021
Response from Jenny on 27 July 2021
So sorry you didn't enjoy your stay, perhaps a disabled cabin would be a better option.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2021
Response from jenny on 13 July 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little cabin with reasonable price and clean amenities, great location, friendly staff
Stayed 1 night in Jun 2021
Response from Jenny on 11 July 2021
Thanks, much appreciated

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 2 nights in Jul 2021
Response from jenny on 6 July 2021
so pleased you enjoyed your stay

8/10 Good

Carmel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Jenny on 6 July 2021
Thanks, really appreciate your feed back

8/10 Good

Anibal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop of many
I booked our tech to stay here for a week and he was very comfortable. Much better than some of the other places that he has stayed this trip. Very nice people and convenient to where he was working. We will be booking here again.
Stayed 5 nights in Jun 2021
Response from Jenny on 6 July 2021
Thanks so much

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from Jenny on 6 July 2021
Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Every thing was lovely as far as the park and the holiday was concerned we just had a problem with our fridge I reported it asked for a new one or a replacement and was completely ignored , my husband had to defrost the fridge just to keep our food cold so that was very disappointing.
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was very spacious and clean will stay again location was very important and comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location friendliness and proximity to everything
Stayed 2 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience it was clise to everything that we needed in Bowen.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Value for money. Beaut pool area. Kids were certainly enjoying it. Cheers.
Stayed 1 night in Dec 2020
Response from jenny on 29 Dec 2020
So pleased you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
This was just an overnight stay. Was satisfactory. However like everything in North Queensland at the moment is not value for money. Overpriced.
Stayed 1 night in Nov 2020
Response from jenny on 29 Dec 2020
Sorry you were unhappy with your stay

6/10 Okay

Lozza, Caloundra

The Location was quite good. Not really value for money considering what I had in Rockhampton the night before
Stayed 1 night in Oct 2020
Response from Jenny on 29 Dec 2020
Location, location, location The higher the land value, the higher the Government and Council charges the higher our prices have to be to cover costs.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Sandra

Liked: Cleanliness, room comfort
Our cabin was comfortable, clean and close to everything we needed. We would definitely stay there again.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Easy check in. Comfortable and clean accommodation (cabin).
Stayed 1 night in Aug 2020
Response from Jenny on 1 Sept 2020
Thanks, nice to hear

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
A nice, clean resting place with friendly staff. The only downside is that the Harbour View villas, as nice & practical as they are, are only metres away from a fairly busy road so there's some traffic noise but apart from that, it's a nice clean park.
Stayed 1 night in Aug 2020
Response from jenny on 1 Sept 2020
Thanks. I am surprised to hear there was traffic noise as we are a bit of a dead end and after 9pm theres not much in the way of traffic

10/10 Excellent

W

Travelled with family and small children
Liked: Cleanliness, amenities
We stay every year for the annual Bowen 10’s carnival. Always good service and very clean.
Stayed 1 night in Feb 2020

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very brief but found the park clean and tidy. Close to seaside parkland
Stayed 1 night in Jan 2020
Response from jenny on 6 Feb 2020
Thank you

10/10 Excellent

Katie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personally didn’t like having to walk to the shared bathroom which was very hot inside. Lovely location and very well maintained, clean and tidy.
Stayed 1 night in Dec 2019
Response from Tina on 21 Dec 2019
Thank-you Katie for your lovely review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean unit with cooking & tea making available + a tv
Stayed 3 nights in Oct 2019
Response from Jenny on 27 Oct 2019
Thanks

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with kids. Walking distance to huge playground, skate park, waterpark and beach.
Stayed 3 nights in Sep 2019
Response from Jenny on 27 Oct 2019
So pleased you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful, room was as advertised
Stayed 1 night in Sep 2019
Response from Jenny on 27 Oct 2019
Great, good to hear

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the waterfront. Excellent place to go walking.
Stayed 1 night in Sep 2019
Response from Tina on 20 Sept 2019
Thank-you very much for your lovely review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exactly as advertised. The staff was helpful. Wifi was a spotty, but worked sometimes.
Stayed 2 nights in Sep 2019
Response from Jen on 18 Sept 2019
Thanks, glad to hear.

4/10 Poor

Bubbles

Disliked: Staff & service, amenities
I didn’t like the rooms I didn’t like how there were lights shining through the curtains each night I was there it was super annoying and I didn’t sleep
Stayed 5 nights in Aug 2019
Response from Jenny on 30 Aug 2019
So Sorry you didn't like your room. Unfortunately I don't who you are or what room you were in so its very difficult for me to improve.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Handy to town
Caravan park close to town. Very windy when we were there. More scenic places locally.
Stayed 2 nights in Jul 2019
Response from Jen on 23 Aug 2019
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Great location Close to town Walking distance to pubs and sea front.
Stayed 1 night in Apr 2019
Response from jenny on 6 May 2019
Thanks, so pleased you enjoyed your stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Great position right on the Esplanade but Air Conditioner not clean, no Wi Fi in or around Cabin, insufficent lighting. Top dollar charge for powered site!
Stayed 1 night in Apr 2019
Response from jenny on 6 May 2019
Sorry you didn't enjoy your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Paid full cost on booking on line only to arrive and be told that we had only paid a deposit staff were unaware Wotif had corralled the the bulk of the cost and the park had to access a pin thru Wotif to get the rest of their money a tad embarrassing but it got sorted.
Stayed 3 nights in Apr 2019
Response from Jenny on 6 May 2019
So sorry you had a bad experience, staff have been trained on procedure. Glad you enjoyed the rest of your stay.

10/10 Excellent

Laura, Mackay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was clean and spacious and have a lovely view of the harbour.
Stayed 1 night in Apr 2019
Response from Jenny on 24 Apr 2019
Thanks Laura So glad you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Central to Bowen. Clean and well presented.no fuss, get what you pay for. Hint - nightly rates available so avoid booking fee!
Stayed 2 nights in Dec 2018
Response from Jenny on 13 Jan 2019
Thanks