Air Conditioning- we couldn’t get the room to cool down after accidentally over heating it. The system said it was on cool, but hot air kept coming. The room got up to 89 degrees.The window opened only 3 inches. Next morning the manager said, oh the cooling hasn’t been turned on yet in the entire hotel. We spent a miserable night and had to spend the next night with the system shut down.
No free bottled water in the room, we had to buy 4 bottles at 3 euros each. The breakfast buffet was so sad we went to an adjacent hotel with great, high quality offerings.
I asked for a second key (there were two of us) and the manager said it was against company policy.