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Overview of Pullman Melbourne on Swanston

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Guest reviews

4.4 / 5Excellent
65 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

RestaurantFlinders Lane6 min walk
AirportMelbourne, VIC (MEL-Tullamarine)29 min drive

Choose dates to view prices

Free cancellation on all rooms

Book with confidence knowing you'll have flexibility if plans change.

  • Superior Room (Lounge Access)

    Superior Room (Lounge Access)

    Room amenities

    • 34 sq m
    • Sleeps 2
    More details
  • Premium Deluxe Room, 1 King Bed

    Premium Deluxe Room, 1 King Bed

    Room amenities

    • 40 sq m
    • Sleeps 2
    More details
  • Deluxe Room, 1 King Bed

    Deluxe Room, 1 King Bed

    Room amenities

    • 40 sq m
    • Sleeps 3
    More details
  • Superior Room with two Queen beds

    Superior Room with two Queen beds

    Room amenities

    • 40 sq m
    • Sleeps 4
    More details
  • Classic room, 1 Queen Bed

    Classic room, 1 Queen Bed

    Room amenities

    • Sleeps 2
    More details
  • Premium Executive Room, 1 King Bed, Club Lounge Access

    Premium Executive Room, 1 King Bed, Club Lounge Access

    Room amenities

    • Sleeps 2
    More details
  • Premium Deluxe Room, 1 King Bed, Club Lounge Access

    Premium Deluxe Room, 1 King Bed, Club Lounge Access

    Room amenities

    • Sleeps 2
    More details
  • Superior Room, 1 King Bed

    Superior Room, 1 King Bed

    Room amenities

    • Sleeps 2
    More details
  • Superior Room, 1 King Bed, Club Lounge Access

    Superior Room, 1 King Bed, Club Lounge Access

    Room amenities

    • Sleeps 2
    More details

About this area

Melbourne

In the city centre and near a metro station, Pullman Melbourne on Swanston is in an area with good shopping. Bourke Street Mall and Melbourne Central are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne and Melbourne Star Observation Wheel. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground, or consider Flinders Lane for a night out. Our guests appreciate the hotel's location for the sightseeing.

Popular Location

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 5 min walk
  • Flinders Lane - 6 min walk
  • Her Majesty's Theatre - 6 min walk
  • Federation Square - 8 min walk

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 29 min drive

Restaurants

  • Eva's Restaurant & Bar — 1 min walk
  • Executive Club Lounge — 1 min walk
  • Flinders Lane - 6 min walk

About this property

Pullman Melbourne on Swanston

Luxury Melbourne hotel in Melbourne Central Business District, walk to Bourke Street Mall
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 204 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Pullman Melbourne on Swanston offers 204 forms of accommodation with minibars and a safe. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: AUD 60 per night
Parking nearby: AUD 20 per night
Return airport shuttle (surcharge)

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 35 per person
1 restaurant
1 bar
24-hour room service

Family friendly

Dry-cleaning service
Free cots/infant beds

Conveniences

Banquet hall
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance

Languages spoken

Chinese
English
French
Greek
Indonesian
Italian

Business services

Computer station

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Linens

Bathroom

Bathrobes
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

TV channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2:00 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.00 per night.
  • Free cots (infant beds)!

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 35 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 60.00 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Hotel Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Swanston Grand Mercure
All reviews

Guest reviews

4.4

Excellent

5 - Excellent
36
4 - Good
22
3 - Okay
4
2 - Mediocre
2
1 - Poor
1
4.7
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Mar. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Mar. 2020

    2/5

    • Liked: Cleanliness, staff & service, amenities

    My wife and I stayed here in December and the bed and pillows where amazing best sleep we had in ages, This time well, the bed was like laying on a tressle table and the pillows, I’m pretty sure the homeless bloke out the front had better pillows, worst nights sleep we have ever had.

    Stayed 1 night in Mar. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 4 nights in Feb. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Fantastic freshly renovated hotel, right in the heart of Melbourne. We had a fantastic stay. The room was very comfortable, the bed was fantastic! The bathroom was absolutely stunning, and no effort was spared from the staff to make our stay a wonderful one.

    Stayed 2 nights in Feb. 2020