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Reviews

4.1 / 5Very Good
21 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Bourke Street Mall
    2 min walk
  • Popular Location
    Melbourne Central
    5 min walk
  • Restaurant
    Flinders Lane
    6 min walk
  • Airport
    Melbourne, VIC (MEL-Tullamarine)
    29 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Superior Room (Lounge Access)

    Room Amenities

    • Sleeps 2
    More details
  • Premium Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    More details
  • Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    More details
  • Superior Room with two Queen beds

    Room Amenities

    • Sleeps 4
    More details
  • Classic room, 1 Queen Bed

    Room Amenities

    • Sleeps 2
    More details
  • Premium Executive Room, 1 King Bed, Club Lounge Access

    Room Amenities

    • Sleeps 2
    More details
  • Premium Deluxe Room, 1 King Bed, Club Lounge Access

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, 1 King Bed

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, 1 King Bed, Club Lounge Access

    Room Amenities

    • Sleeps 2
    More details

About this area

Melbourne

In the city centre and near a metro station, Pullman Melbourne on Swanston is in an area with good shopping. Bourke Street Mall and Melbourne Central are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne and Melbourne Star Observation Wheel. Looking to enjoy an event or a game? See what's going on at Melbourne Cricket Ground, or consider Flinders Lane for a night out.

Popular Location

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 5 min walk
  • Flinders Lane - 6 min walk
  • Her Majesty's Theatre - 6 min walk
  • Federation Square - 8 min walk

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 29 min drive

Restaurants

  • Eva's Restaurant & Bar — 1 min walk
  • Executive Club Lounge — 1 min walk
  • Flinders Lane - 6 min walk

About this property

Pullman Melbourne on Swanston

Luxury Melbourne hotel in Melbourne Central Business District, walk to Bourke Street Mall
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 204 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Pullman Melbourne on Swanston offers 204 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and a hairdryer.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: AUD 60 per night
Parking nearby: AUD 20 per night
Return airport shuttle (surcharge)

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 35 per person
1 restaurant
1 bar
24-hour room service

Family friendly

Dry-cleaning service
Free cots/infant beds

Conveniences

Banquet hall
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance

Languages spoken

Chinese
English
French
Greek
Indonesian
Italian

Business services

Computer station

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel
Wheelchair-accessible parking

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens

Bathroom

Bathrobes
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

TV channels
LCD TV
premium channels

Food and drink

Coffee/tea maker
Minibar

More

Connecting rooms available
Desk
Free newspapers
In-room massage
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.00 per night.
  • Free cots (infant beds)!

Payment types

Diners Club
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: AUD 35 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 60.00 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Swanston Hotel Melbourne Grand Mercure
  • Swanston Hotel Grand Mercure
  • Swanston Melbourne Grand Mercure
  • Swanston Grand Mercure
4.1

Very Good

5 - Excellent
9
4 - Good
8
3 - Okay
3
2 - Mediocre
0
1 - Poor
1
4.7
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location! Great staff!! Very friendly and helpful!

Stayed 1 night in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is close to shops and transport for convenience

Stayed 1 night in Jan. 2020

3/5

  • Liked: Cleanliness, property conditions & facilities

Close to shops and a lot of restaurants nearby. It is convenient and trams just the front door. The bad thing is housekeeping not up to scratch and had to remind to clean the room for every day!

Stayed 3 nights in Jan. 2020

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

Good service great service wonderful location close to shopping centre

Stayed 6 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Room was a great size and clean, bed was comfortable, tv had good movie channels and shower was nice

Stayed 2 nights in Jan. 2020

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