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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.5 out of 5 Wonderful
106 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Breakfast Available
Business Services
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationBourke Street Mall2 min walk
Popular LocationMelbourne Central5 min walk
Popular LocationState Library of Victoria5 min walk
AirportMelbourne, VIC (MEL-Tullamarine)29 min drive
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  • Premium Deluxe Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Deluxe Room, 1 King Bed
  • Classic Room, 1 Queen Bed

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 Queen Bed
    More detailsClassic Room, 1 Queen Bed
  • Premium Executive Room, 1 King Bed, Club Lounge Access

    5/5 guest room rating

    Room amenities

    • 48 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Executive Room, 1 King Bed, Club Lounge Access
  • Premium Deluxe Room, 1 King Bed, Club Lounge Access

    Room amenities

    • 40 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Deluxe Room, 1 King Bed, Club Lounge Access
  • Superior Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed
  • Superior Room, 1 King Bed (Lounge Access)

    Room amenities

    • 34 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed (Lounge Access)
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Superior Room, 1 King Bed, Club Lounge Access

    Room amenities

    • 36 sq m
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Club Lounge Access
  • Superior Room, 2 Queen beds

    4.9/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuperior Room, 2 Queen beds

About this area

Melbourne

In the city centre and near a metro station, Pullman Melbourne on Swanston is in an area with good shopping. Bourke Street Mall and Melbourne Central are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as rock climbing in the area. Guests appreciate the hotel's location for the sightseeing.
View map
Popular Location

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 5 min walk
  • State Library of Victoria - 5 min walk
  • Princess Theatre - 10 min walk
  • Eureka Tower - 13 min walk

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine) - 29 min drive

Restaurants

  • Eva's Restaurant & Bar — 1 min walk
  • Executive Club Lounge — 1 min walk

About this property

Pullman Melbourne on Swanston

Luxury Melbourne hotel in Melbourne Central Business District, walk to Bourke Street Mall
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 204 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Pullman Melbourne on Swanston offers 204 forms of accommodation with minibars and a safe. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: AUD 60 per night
  • Parking nearby: AUD 20 per night
  • Return airport shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Dry cleaning service
  • Free cots/infant beds

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Greek
  • Indonesian
  • Italian

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property – October 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens

Bathroom

  • Bathrobes
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in between 2:00 PM and anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston Hotel
Pullman Melbourne on Swanston Melbourne
Pullman Melbourne on Swanston Hotel Melbourne

Frequently asked questions

Can I cancel my reservation for free at Pullman Melbourne on Swanston and receive a full refund?
Yes, Pullman Melbourne on Swanston offers free cancellation on select room rates, because flexibility matters! Please refer to Pullman Melbourne on Swanston cancellation policy on our site for more details about any exclusions or requirements.
Is Pullman Melbourne on Swanston pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pullman Melbourne on Swanston?
Valet parking is available for AUD 60 per night.
What time is check-in at Pullman Melbourne on Swanston?
Check-in is from 2:00 PM to anytime. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Pullman Melbourne on Swanston?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary, subject to availability).
Does Pullman Melbourne on Swanston provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Pullman Melbourne on Swanston located?
Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 6 minutes by foot and Parliament Station is 9 minutes.
4.5
Wonderful
5 - Excellent
64
4 - Good
34
3 - Okay
5
2 - Poor
2
1 - Terrible
1

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Melbourne at Swanston
Everything is good, we stayed at deluxe king on high floor, good view, spacious room with nice deco. Tram station just down at entrance. China town just opposite, highly recommend fr visitors.
Stayed 5 nights in Mar 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities
My wife and I stayed here in December and the bed and pillows where amazing best sleep we had in ages, This time well, the bed was like laying on a tressle table and the pillows, I’m pretty sure the homeless bloke out the front had better pillows, worst nights sleep we have ever had.
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and very clean and spacious rooms. Would have been nice to have a full buffet breakfast for the kids as well included in the deal.
Stayed 1 night in Mar 2020

5/5 Excellent

Stayed 1 night in Feb 2020

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