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Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.5/5 Wonderful
106 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Breakfast Available
Business Services
Parking Available

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitiser provided

Map

Explore the area

Popular LocationBourke Street Mall2 min walk
Popular LocationMelbourne Central5 min walk
Popular LocationHer Majesty's Theatre6 min walk
AirportMelbourne, VIC (MEL-Tullamarine)26 min drive

Choose dates to view prices

  • Superior Room, 1 King Bed (Lounge Access)

    Room amenities

    • 34 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed (Lounge Access)
  • Premium Deluxe Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
    More detailsPremium Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Superior Room, 2 Queen beds

    4.9/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 4
    More detailsSuperior Room, 2 Queen beds
  • Classic Room, 1 Queen Bed

    4.5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    More detailsClassic Room, 1 Queen Bed
  • Premium Executive Room, 1 King Bed, Club Lounge Access

    5/5 guest room rating

    Room amenities

    • 48 sq m
    • Sleeps 2
    More detailsPremium Executive Room, 1 King Bed, Club Lounge Access
  • Premium Deluxe Room, 1 King Bed, Club Lounge Access

    Room amenities

    • 40 sq m
    • Sleeps 2
    More detailsPremium Deluxe Room, 1 King Bed, Club Lounge Access
  • Superior Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 36 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed
  • Superior Room, 1 King Bed, Club Lounge Access

    Room amenities

    • 36 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, Club Lounge Access

About this area

Melbourne

In the city centre and near a metro station, Pullman Melbourne on Swanston is in an area with good shopping. Bourke Street Mall and Melbourne Central are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as rock climbing in the area. Our guests appreciate the hotel's location for the sightseeing.

Map
Popular Location

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 5 min walk
  • Her Majesty's Theatre - 6 min walk
  • Federation Square - 8 min walk
  • Princess Theatre - 10 min walk

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 26 min drive

Restaurants

  • Eva's Restaurant & Bar — 1 min walk
  • Executive Club Lounge — 1 min walk
  • Flinders Lane - 6 min walk

About this property

Pullman Melbourne on Swanston

Luxury Melbourne hotel in Melbourne Central Business District, walk to Bourke Street Mall
This smoke-free hotel features a restaurant, a bar/lounge and valet parking. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 204 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and LCD TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and rainfall showerheads.
Pullman Melbourne on Swanston offers 204 forms of accommodation with minibars and a safe. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: AUD 60 per night
  • Parking nearby: AUD 20 per night
  • Return airport shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–10:30 AM: AUD 15-50 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Greek
  • Indonesian
  • Italian

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens

Bathroom

  • Bathrobes
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2:00 PM and 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Swanston Melbourne Grand Mercure

Frequently asked questions

Can I cancel my reservation for free at Pullman Melbourne on Swanston and receive a full refund?
Yes, Pullman Melbourne on Swanston offers free cancellation on select room rates, because flexibility matters! Please refer to Pullman Melbourne on Swanston cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is available for AUD 60 per night.
What time is check-in at this property?
Check-in is from 2:00 PM to 5:30 AM.
What time is check-out at this property?
Checkout is at 11 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Pullman Melbourne on Swanston located?
Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 6 minutes by foot and Parliament Station is 9 minutes.

Guest reviews

Overall score and ratings for Pullman Melbourne on Swanston

4.5
Wonderful
5 - Excellent
64
4 - Good
34
3 - Okay
5
2 - Mediocre
2
1 - Poor
1
4.7
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Pullman Melbourne at Swanston

    Everything is good, we stayed at deluxe king on high floor, good view, spacious room with nice deco. Tram station just down at entrance. China town just opposite, highly recommend fr visitors.

    Stayed 5 nights in Mar 2020

    2/5

    • Liked: Cleanliness, staff & service, amenities

    My wife and I stayed here in December and the bed and pillows where amazing best sleep we had in ages, This time well, the bed was like laying on a tressle table and the pillows, I’m pretty sure the homeless bloke out the front had better pillows, worst nights sleep we have ever had.

    Stayed 1 night in Mar 2020