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"Everything was great. The staff,room,view,breakfast and the location. The only negative i can think of is they need to upgrade the tv to smart tv."

"Great service. Clean rooms. Great view. Friendly staff."

"More kid activities In clean area"

"Did not use"

"We loved the breakfast"

"Welcoming staff were really friendly and helped out about directions to different buildings. However, room service was terrible. iPad menu in the room went blank, so had to order room service by phone and waited more than an hour. Eventually we had to cancel it because it was running too late and we had to go out. Booked 2 bedroom suites, the carpet in the living room smells really bad and been allergic throughout the stay. No exhaust fan in the bathroom. Non wonder why the room always has a moist smell. Also, the A/C was really loud and bad air quality. Lighting in the room is also really dark. The design was meant to create a vibe but not suitable for everyone. There should be adjustments that we can choose to make the room lighter."

"facilities"

"Cockroach in room"

"Cairns plaza hotelnis a 3 star hotel but I wi rate as 4 star definately. Very clean, stuff is friendly. Thannks to Lyv, the receptionist, she has been amazing and very helpful! Makes guests really feel welcome:) one negative thing onky are the matresses are very uncomfortable. But if needed I will definately come back to Cairns Plaza hotel again."