Search Alfredo V. Bonfil Inns

"For an all inclusive hotel, the fridge was empty when we got there, there 4 of us in the family and the fifth day we were there they gave us one towel for everyone to use and it upsets me therefore I had to call the desk to request for more, they were nice enough to bring us some towels. also bottle water was limited, there was one day where they only gave us one bottle water therefore before we go back to the room we always ask for bottle water at the pool bar. Staff were great and friendly. Also food was always the same nothing different for breakfast , lunch and dinner (this is buffet) they only had 2 restaurants in the building. Another thing for families with kids, apparently kids are not allowed in the pool bar because the bar staff stated it is only for adults but when time came local people with kids were allowed to be in the pool and my kids were not therefore my husband was so upset and we thought that what kind of service is this. I didn’t know that they have this type of people working in this hotel. I wish we were told when we checked in that the kids are not allowed in the pool bar area so we know where we can place ourselves. Also another thing was , we didn’t know as well that to use the facility in the beach area like the cabana, you have to pay extra, those type of things should have been mention to us, so we are aware of what we need to pay or not to pay. We felt like we were all looked at all the time. It was uncomfortable to even chill anywhere where"

"Family-friendly "

"Nice, clean, smaller property. Friendly staff. Easy to get around. Nice that it’s all adult. Food was overall good. "

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine; our room was spotless, and all the swimming pools were incredibly clean. We had a flawless experience with zero complaints. I will definitely be visiting again. If you're looking for a high-quality stay in Cancun where you get exactly what you pay for, this is the place!"

"Breakfast was really great. They help me with my early check in. I have bad burns and the matresses and towels are really soft and it soothes the pain when sleeping and taking a bath. Staffs are really helpful and friendly. "

"Just got back and already miss it. Upon arrival the bellman was very friendly and inviting. Check in and out was pretty smooth and easy. They were able to answer all of our questions and provide us information regarding the resort. Room was nice and comfortable for my family of four. Rooms are cleaned everyday. Mini fridge restocked daily. I needed additional towels and they brought them up instantly. We were able to try all the restaurants minus Azul because it was under renovations. Each restaurant has something for everyone. Food was always great. The ice cream shop very cute and again staff always friendly! The drinks at the bars were always good with friendly staff. 24/7 coffee shop was also nice to have coffee always ready and pastries, bagles and sandwiches at any time of the day. Stunning sunset views. Resort right on the beach. Pools were great. They also provide on site entertainment. Shopping mall was close by short 5 minute uber ride. Overall had a great experience I would definitely recommend and come back to stay again."

"I really love my trip to this resort, I would come again. There is some we in tear in the resort, also some of the pools look foggy. Besides that the level of service I received at all the restaurants in the resort at the spot. We’re just incredible. I really enjoyed Lupita at the Tacos and I can’t wait to go back. "

"Bad"

"Had a great time ! We did have a leak in our AC in our room but it was fixed pretty fast . Staff was nice entertaining was great ! We would go back"