Sovereign Island Kid friendly Holidays

Only slight issue we had was that the A/C didn't work (No power) It was a little cool one night and we want a bit of heat. No big issue. Had we stayed over the summer months it would have been a problem.

Great ocean view, clean room, excellent location. Outdoor and indoor spa, steam room and sauna was good too.

The adevExtremely Disappointing Stay – Would Not Recommend Our experience with this accommodation was terrible from the beginning. Firstly, one of the front door keys kept jamming in the lock, and it took us around half an hour just to get the door open and gain access to the property. This was incredibly frustrating and completely unacceptable. The check-in and key collection process was also extremely inconvenient and, in my opinion, not properly or clearly advertised on the Expedia listing. We had to travel to a separate location just to pick up the key, then pay for an Uber back to the accommodation. At checkout, we had to do the same thing again — catch another Uber just to return the key. The whole process was an absolute mission and made what should have been a simple check-in and checkout unnecessarily stressful, time-consuming and expensive. On top of that, the hairdryer in the bathroom was practically useless because the nozzle did not even fit properly, making it difficult to use.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

it is a great hotel , the staff is friendly! i have a great time in that hotel!

Views were great

Booked a week out and got a very reasonable price especially given proximity to beachfront. Was pleasantly surprised to receive an upgrade on check-in to a two bedroom apartment with a lovely sea view from the balcony and main bedroom. Jane checked me in and was very helpful and friendly. I had a small suv rental car and my allocated carpark was a tight squeeze next to a pole, but luckily no one parked on one side of me which was a relief! Could be tricky for nervous drivers or larger vehicles. Location is perfect with an easy walk along beachfront to either Broadbeach one way or Surfers the other. There is also a local convenience store close by for any essentials if you don’t have time to travel further and a BWS within a 10min walk also.

The room was clean inside except for the ensuite which had water leaking from the toilet ,running accross the floor. The pool and balcony area were filthy. The pool was cold in spite of there being a pool heater which wasn't operational. When we complained about it to Q Stay( they mange the apartment on behalf of a private owner) they said the pool is not advertised as being heated. Q Stay said they would send house keeping to clean inside but not outside. House keeping didn't come during our stay. Soul management could help because it is a privately owned apartment. It seems the owner is probably to tight to spend on cleaning and maintenance.

Loved the property, however did find a cigarette wrap inside on the lounge chairs after sitting down