Top Hotels Near Zona Arqueológica de Xcaret in Playa del Carmen from AU$46

"This is by far one of my favourite resorts. Food was great. Staff are amazing. We had a wonderful room. The only thing that is lacking are umbrellas on the beach. It makes it really hard to find shade on a very hot day. "

"Let’s start with the room service. We had to ask for towels at least 4 times during our 1 week stay. Towels were old, raggedy and literally falling apart. They didn’t stock our mini feodge daily and our amenities were never restocked (aside from the shampoo and body wash). Anytime we had a question we had to go to the client service center and they tried to sell us a timeshare EVERY TIME. In order or have dinner at one of the restaurants, other than the buffet, you had to make reservations at most 72 hours in advance, in person at the service center. You couldn’t just call or make them for the entire stay (which in our case was only 1 week). Food and drinks were mostly bad. I got food poisoning the 2nd night there. So did 2 other people in my party. The pharmacy at the resort charged 9 times more than the normal cost for medication. The same meds I bought in the resort for $500 mxps I bought for $60 mxps outside the resort. All pools closed at 8 pm and the towel and activities center closed 6pm. We witnessed a lot of clients complaining, on a daily basis, for the same and other reasons. During our stay, there was a child accident at the children’s pool that did not have a life guard on duty and staff escalated the situation by fighting with one of the child’s family members. Further there was not first aid administered by the resort. Two tourists rendered aid to the child. On a positive note, most of the staff and servers were friendly and polite. "

"We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!"

"This hotel is all inclusive amazing good amenities it’s a beautiful place you will love it we came for my cousins 60 th b day of youte booking check prices everyday our booking was 1400 for 2 per day then ok the day of checking the rate droped to 930 for 2 but it was amazing "

"Incredible endless ocean views! The most wonderful resort in terms of wellness amenities, comfort, beauty and luxury!"

"Our ground floor room opened up to pool area which was relatively quiet, with a poolside cocktail bar and daily lunch served at the small restaurant. The hotel was very comfortable, with walkways through the jungle to the beach with many small mammals and lizards along the way. We loved the sustainability of the complex (no plastic bottles, straws etc) and excellent restaurants. The staff were super friendly and helpful, especially the Guest Experience team of Melisa, Zyanya, Mar & Maria who helped with excursions and restaurants. They also arranged a surprise cake to celebrate our anniversary, which was very nice. Overall, an excellent relaxing place, but does need some renovation during the offseason. "

"Nice food. Nice place. Great service. Great shows at night. "

"They put only One bottle of water in a room for two people. This is not good "

"Very nice staff, and great experience. "