Palmaïa-The House of AïA: All Inclusive Wellness Resort

Wellness and luxury blend seamlessly at this all-inclusive resort where days of rejuvenating spa treatments lead to evenings of gourmet dining under the stars

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Dates

January 2026

21

February 2026

6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)

Premium bedding, free minibar, in-room safe, blackout curtains - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)

Beach bar - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)

Body treatments, hydrotherapy, aromatherapy, hot stone massages - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)

Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.

VIP Access

Exceptional

Popular amenities

Parking included
Free Wi-Fi

includes taxes & fees

27 Jan - 28 Jan

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Room options

All rooms

1 bed

2 beds

3+ beds

Showing 20 of 20 rooms

King Suite with Bathtub

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

50 sq m
1 bedroom
Sleeps 2
1 King Bed

Queen Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

Blackout curtains

50 sq m
1 bedroom
Sleeps 3
2 Queen Beds

Family King Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

Blackout curtains

50 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

Family Master Suite

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

66 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Single Bunk Bed

King Suite

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

Blackout curtains

50 sq m
1 bedroom
Sleeps 2
1 King Bed

Quadruple Suite Deluxe

60 sq m
Sleeps 4

Quadruple Suite Master

77 sq m
Sleeps 2

Double Suite Deluxe

60 sq m
Sleeps 2

Double Suite Deluxe

60 sq m
Sleeps 2

Triple Suite Deluxe

60 sq m
Sleeps 3

Family King Suite Ocean View

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

Blackout curtains

50 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed and 1 Large Single Bunk Bed

King Suite Ocean View

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

Blackout curtains

50 sq m
1 bedroom
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub Ocean view

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

50 sq m
1 bedroom
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

Blackout curtains

50 sq m
1 bedroom
Sea view
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

Exceptional

Highlights

Furnished balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free minibar items

Smart TV

Pillow menu

Premium bedding

66 sq m
2 bedrooms
Sea view
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Double Suite Deluxe with Ocean View

60 sq m
Sleeps 2

Quadruple Suite Deluxe with Ocean View

60 sq m
Sleeps 4

Double Suite Deluxe with Ocean View

60 sq m
Sleeps 2

Triple Suite Deluxe with Ocean View

60 sq m
Sleeps 3

Quadruple Suite Master with Ocean View

77 sq m
Sleeps 2

About the area

Located in Playacar, a neighbourhood in Playa del Carmen, Palmaïa-The House of AïA: All Inclusive Wellness Resort is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Travelling with kids? Don't miss Xaman Ha Aviary. Visit our Playa del Carmen travel guide

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

Playacar Beach
1 min walk - 0.1 km
Quinta Avenida
8 min drive - 4.3 km
Piste Cyclable sur Paseo Xaman-Ha
18 min walk - 1.5 km
Mahi Golf Course
4 min drive - 1.5 km
Playacar Golf Club
5 min drive - 2.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.)
57 min drive

Restaurants

Viva Wyndham Maya
5 min drive
rosa roja
18 min walk
Festival Grand Buffet
7 min walk
Blue Moon Beach Bar Sandos Select Club
7 min walk
Bar Arrecife
16 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury all-inclusive property near Xaman Ha Aviary

Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 swim-up bars, a beach bar and a terrace. With a beachfront location, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to aromatherapy, a body scrub or hydrotherapy at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as designer shops on-site and a coffee shop/cafe.

Other perks include:

6 outdoor pools and a children's pool, along with 2 swim-up bars, free cabanas and sunloungers
Free self-parking
Free bike hire, a free beach club on-site and supervised childcare (surcharge)
Tour/ticket information, a front desk safe and smoke-free property
Guest reviews speak highly of the helpful staff and first-rate property condition

Room features

All 234 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and pillow menus.

Other conveniences in all rooms include:

Baby baths, art supplies and childcare services
Designer toiletries and hairdryers
50-inch Smart TVs with digital channels
Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking

Food and drink

2 swim-up bars
3 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Eolo Beach Club
LEK
MAR DE OLIVO
SU CASA
UME

Things to do

24-hour gym
6 outdoor pools
Beach yoga
Children's pool
Designer stores
Free beach club
Free bicycle rentals
Free children's club
Full-service spa
Paddleboard

Family friendly

6 outdoor pools
Art supplies
Baby bath
Children's pool
Free children's club
In-room babysitting
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Hair salon
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Free pool cabanas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair accessible (may have limitations)

More

4 floors
7 buildings
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Built in 2019
Locally-owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

50-inch smart TV with digital channels

Food and drink

24-hour room service
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar

More

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Children under 4 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Children under 4 years old are not permitted.

Property Registration Number 0123008e230fa

We should mention

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on 27 Jan 2026 start from AU$2,101.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Self-parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.8

Staff & service

9.8

Property conditions & facilities

10/10 Excellent

Raven

4 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!

Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph Thomas Grappone

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning

Stayed 5 nights in Dec 2025

10/10 Excellent

Rupa

23 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!

Stayed 4 nights in Dec 2025

10/10 Excellent

Erin

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding service and food

Stayed 7 nights in Oct 2025

10/10 Excellent

Casey

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!

Stayed 4 nights in Oct 2025

10/10 Excellent

Marie

11 Nov 2025

Liked: Cleanliness, property conditions & facilities

This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!

Stayed 5 nights in Nov 2025

10/10 Excellent

Sandy

14 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.

Stayed 1 night in Oct 2025

10/10 Excellent

Alicia

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better

Stayed 7 nights in Nov 2025

10/10 Excellent

Vladimir

6 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful resort with great food, amenities and five star service.

Stayed 3 nights in Jun 2025

10/10 Excellent

Vaidehi

3 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.

Stayed 4 nights in Jun 2025

10/10 Excellent

zohreh

18 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was super clean, with a beautiful beach and fantastic location. Most of the staff were very friendly, and the food was fresh and delicious. The only downside was when my husband cut his foot—we asked for alcohol and a bandage but were told they only had small bandages. It would be helpful for an all-inclusive hotel, especially one far from pharmacies, to have a basic first aid kit. Overall, a great experience and highly recommended!

Stayed 4 nights in Sep 2025

10/10 Excellent

doailyn

16 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there

Stayed 5 nights in Jun 2025

10/10 Excellent

Wandy

2 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

We had an absolutely amazing 5-day adventure! Despite checking in late due to Canada’s weather, everything went smoothly and felt incredibly welcoming. The service was nothing short of five-star! Rafael, our friendly driver, greeted us at the airport with warmth, shared helpful tips, and was always quick to respond—be sure to ask for him! Throughout our stay, the staff at SuCasa were exceptional, especially Luis, who was simply fantastic. He took wonderful care of our family and knew exactly what we enjoyed. We truly loved our meals at SuCasa, soaking up the warm hospitality that made our holiday unforgettable. Our energetic guides, Oscar and Kassandra, were invaluable, helping us with all the info we needed and swiftly accommodating our requests. As a family of plant-based eaters, we had an incredible time. We didn’t have to worry about food, and the mocktails were absolutely delicious. My kids enjoyed every bite too! I arranged spa treatments for my parents, and they loved it so much they booked a second session the very next day! Don’t miss out on the Samunprai Herbal Ritual—my parents raved about it, and it’s a must-try experience.

Stayed 4 nights in Nov 2025

10/10 Excellent

Palak

15 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful stay with beautiful staff!

Stayed 5 nights in Feb 2025

10/10 Excellent

violet

7 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best food in the world. Great people. Magnificent beach. Gorgeous spa. Will be back.

Stayed 3 nights in May 2025

10/10 Excellent

Egle

1 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Serene surroundings, excellent service.

Stayed 6 nights in Mar 2025

10/10 Excellent

Dean

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for a relaxing vacation. The ocean views and beach were amazing.

Stayed 10 nights in Jan 2025

10/10 Excellent

Marco Antonio

11 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is our 2nd time visiting Palmaia and it was just as magical as the first visit 3 years ago. Everything about our stay was amazing. The rituals that we attended were Yoga, Cacao ceremony, Fermentation class (bread making), and watercolor painting. We highly recommend these activities. Shout out to Mauricio! He has a lot of knowledge regarding fermentation and cooking. We also booked a spa service at Atlantis and it was relaxing and rejuvinating. We were surpised by monkeys outside of the spa waiting area, which added a wonderful surpise to the peacefulness of the space. Every meal was delcious and was matched by top notch service. Special shout out to our waiters Luis and Alejandro. Ismael at Eolo was also great! We loved hanging out at the bar in the evening next to the fire and listening to music. The entire crew including our nomad guides (Karen and Andres) were extremely gracious, kind, and accomodating. Thank you for taking great care of us! We loved every minute of our visit.

Stayed 4 nights in Nov 2025

10/10 Excellent

Yai

4 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.

Stayed 3 nights in Jun 2025

10/10 Excellent

kinjal

18 Dec 2024

Great property clean great staff great for solo women travelers

Stayed 2 nights in Dec 2024

10/10 Excellent

Christine

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!

Stayed 10 nights in Dec 2024

10/10 Excellent

Bradley

2 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely fantastic service and amenities.

Stayed 5 nights in Dec 2024

10/10 Excellent

N

4 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was a little hesitant to book as I am not a wellness / inward centred person...just wanted a luxe hotel on a gorgeous beach! At least in off season (mid Sept), I saw little evidence of this being a targetted wellness resort. There were classes held somewhere...I never saw them. Alcohol was offered on all menus (usually without prices but presumably not included in this all inclusive resort?) The food was truly amazing and healthy, saw a bit of seafood on menu, not too much red meat. Rooms and pools and the pool bar gorgeous design. I tried to go for a walk in the jungle but this doesnt seem to go anywhere...that would have been a nice feature but otherwise I cant really fault. Would stay again ...which is rare for me, I always like to try new places.

Stayed 1 night in Sep 2025