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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Wellness and luxury blend seamlessly at this all-inclusive resort where days of rejuvenating spa treatments lead to evenings of gourmet dining under the stars

Choose dates to view prices

Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$2,079
includes taxes & fees
23 Mar - 24 Mar

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for King Suite with Bathtub

King Suite with Bathtub

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite

Queen Suite

Queen Suite

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for King Suite

King Suite

King Suite

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Quadruple Suite Deluxe

  • 60 sq m
  • Sleeps 4

View all photos for Quadruple Suite Master

Premium bedding, free minibar, in-room safe, blackout curtains

Quadruple Suite Master

  • 77 sq m
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Double Suite Deluxe

  • 60 sq m
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Double Suite Deluxe

  • 60 sq m
  • Sleeps 2

View all photos for Triple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout curtains

Triple Suite Deluxe

  • 60 sq m
  • Sleeps 3

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Double Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Double Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Quadruple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Quadruple Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 4

View all photos for Double Suite Deluxe with Ocean View

Bathroom

Double Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 2

View all photos for Triple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Triple Suite Deluxe with Ocean View

  • 60 sq m
  • Sleeps 3

View all photos for Quadruple Suite Master with Ocean View

Bathroom

Quadruple Suite Master with Ocean View

  • 77 sq m
  • Sleeps 2

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About the area

Located in Playacar, a neighbourhood in Playa del Carmen, Palmaïa-The House of AïA: All Inclusive Wellness Resort is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Travelling with kids? Don't miss Xaman Ha Aviary. Visit our Playa del Carmen travel guide
Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust
    Playacar Beach
    1 min walk - 0.1 km
  • Beautiful new sculptures ... 5a y Constituyentes... Playa del Carmen #LifeatExpedia
    Quinta Avenida
    6 min drive - 4.3 km
  • Piste Cyclable sur Paseo Xaman-Ha
    18 min walk - 1.5 km
  • Mahi Golf Course
    3 min drive - 1.5 km
  • Playacar Golf Club
    4 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    57 min drive

Restaurants

  • Viva Wyndham Maya
    5 min drive
  • rosa roja
    18 min walk
  • Festival Grand Buffet
    7 min walk
  • Blue Moon Beach Bar Sandos Select Club
    7 min walk
  • Cupcake Cafe
    9 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury all-inclusive property near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 swim-up bars, a beach bar and a terrace. With a beachfront location, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. Treat yourself to a facial, a body treatment or a massage at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities, such as designer shops on-site and a coffee shop/cafe.
Other perks include:
  • 6 outdoor pools and a children's pool, along with 2 swim-up bars, free cabanas and sunloungers
  • Free self-parking
  • Free bike hire, a free beach club on-site and supervised childcare (surcharge)
  • Outdoor furniture, tour/ticket information and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 234 rooms offer comforts, such as 24-hour room service and free international calls, as well as thoughtful touches, such as premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Baby baths, art supplies and childcare services
  • Designer toiletries and hairdryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 10 years old are not permitted.
Property Registration Number 0123008e230fa

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of 13 Mar 2026, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on 23 Mar 2026 start from AU$2,079, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Self-parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and drinks are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 547 out of 602 reviews
Rating 8 - Good. 34 out of 602 reviews
Rating 6 - Okay. 10 out of 602 reviews
Rating 4 - Poor. 8 out of 602 reviews
Rating 2 - Terrible. 3 out of 602 reviews

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Stayed 5 nights in Jan 2026

10/10 Excellent

Raven

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph Thomas Grappone

Liked: Cleanliness, amenities, property conditions & facilities
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Stayed 5 nights in Dec 2025

10/10 Excellent

Rupa

Liked: Cleanliness, amenities, property conditions & facilities
This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and food
Stayed 7 nights in Oct 2025

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Stayed 5 nights in Nov 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Dinner at Ume restaurant
Beach
Sunrise
Stayed 1 night in Oct 2025

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
Stayed 7 nights in Nov 2025

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort with great food, amenities and five star service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Vaidehi

Liked: Cleanliness, amenities, property conditions & facilities
The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Stayed 4 nights in Jun 2025

10/10 Excellent

Palak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025

10/10 Excellent

doailyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there
Stayed 5 nights in Jun 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a relaxing vacation. The ocean views and beach were amazing.
Stayed 10 nights in Jan 2025

10/10 Excellent

Egle

Liked: Cleanliness, staff & service, property conditions & facilities
Serene surroundings, excellent service.
Stayed 6 nights in Mar 2025

10/10 Excellent

violet

Liked: Cleanliness, amenities, property conditions & facilities
Best food in the world. Great people. Magnificent beach. Gorgeous spa. Will be back.
Stayed 3 nights in May 2025

10/10 Excellent

zohreh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, with a beautiful beach and fantastic location. Most of the staff were very friendly, and the food was fresh and delicious. The only downside was when my husband cut his foot—we asked for alcohol and a bandage but were told they only had small bandages. It would be helpful for an all-inclusive hotel, especially one far from pharmacies, to have a basic first aid kit. Overall, a great experience and highly recommended!
Stayed 4 nights in Sep 2025

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024

10/10 Excellent

Yai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Stayed 10 nights in Dec 2024

10/10 Excellent

marelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, awesome staff, beautiful areas
Stayed 2 nights in Sep 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service and amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

Offormata Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the perfect relaxation vacation spot
Stayed 6 nights in Jun 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy coming here. Great staff, food and amenities
Stayed 4 nights in Jul 2024

10/10 Excellent

Wandy

Liked: Cleanliness, amenities, property conditions & facilities
We had an absolutely amazing 5-day adventure! Despite checking in late due to Canada’s weather, everything went smoothly and felt incredibly welcoming. The service was nothing short of five-star! Rafael, our friendly driver, greeted us at the airport with warmth, shared helpful tips, and was always quick to respond—be sure to ask for him! Throughout our stay, the staff at SuCasa were exceptional, especially Luis, who was simply fantastic. He took wonderful care of our family and knew exactly what we enjoyed. We truly loved our meals at SuCasa, soaking up the warm hospitality that made our holiday unforgettable. Our energetic guides, Oscar and Kassandra, were invaluable, helping us with all the info we needed and swiftly accommodating our requests. As a family of plant-based eaters, we had an incredible time. We didn’t have to worry about food, and the mocktails were absolutely delicious. My kids enjoyed every bite too! I arranged spa treatments for my parents, and they loved it so much they booked a second session the very next day! Don’t miss out on the Samunprai Herbal Ritual—my parents raved about it, and it’s a must-try experience.
Vegan TarTar egg yolk
Taco of the day
Stayed 4 nights in Nov 2025